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Central Kia of Plano (Customers - former or present)

njchpd

FOUNDING MEMBER
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Location
Houston, Texas
I'm reaching out to all customers (former or present) of Central Kia of Plano. My former salesperson was Stephen Cantrelle but he left the dealership for another position and after he left the lack of information and communication has been ridiculous (in a bad way). So I'm thinking that we as customers should communicate with each other. I'm waiting on an SW-P Telluride in white with dune brown and I'm at 13 weeks with no VIN, no accepted date, no purchase order number just a deposit. Has anyone received a Telluride from this dealership and if so what was the process or lack of process? Let's open the lines of communication because I know I'm not the only one in this situation.
 

njchpd

FOUNDING MEMBER
Messages
37
Reaction score
19
Points
8
Location
Houston, Texas
Updated Info. Called to check on my order (June 13) and received a VIN number and a possible ETA of 1-2 weeks. So I'm still waiting but at least I've been assigned a salesperson because prior to this I've been dealing with a sales manager. So that's a total of 15 weeks + and counting. There were also additional items added to the vehicle that I didn't ask for but at this point I'm not sweating the small stuff. I ordered and placed a deposit on 3/23.
 

extouareg

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Got my SX w/o Prestige at Moritz - Hurst. I live in Plano and Central Kia didn't know when they would be getting any SX's. Our buying experience at Moritz was great!
 

njchpd

FOUNDING MEMBER
Messages
37
Reaction score
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Points
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Location
Houston, Texas
Central Kia of Plano is a dealership that has no shame. They have taken the greed of car sales to a whole new level. Here is a story that speaks for itself.

On 3/23/19 I placed a $1,000 “nonrefundable” deposit with Central Kia of Plano on a 2020 SW Telluride w/prestige package. The exterior was white and the interior was dune brown. The deal was for $600 over invoice and a quote of $21,000 on my 2017 Hyundai Santa Fe Sport trade in, after sending pictures. The deal was completed via e-mail.

On 5/23/19 I was advised by my salesperson that he was leaving Central Kia for a management position with another car company. Up to this point there was direct communication regarding the delays with the Telluride w/prestige package. My former salesperson called to advise me he was leaving but strangely I never heard this info from the dealership. In addition, prior to 5/23 Kia Motors Corporate had advised all Kia dealerships nationwide that they would no longer taking any additional orders on the SW-P because there was a huge backlog at the KMMG. I made several calls to the dealership checking on the status of my order with no additional info.

I was assured by my new contact person, Vincent Clementi (a sales manager) that the original deal was still in place and he had my folder with the info. Eventually I was given a deadline of 6/13/19 as a day additional info would be available. I called Mr. Clementi, who gave me a VIN #5XYP5DHC3LG028086 and advised my ordered vehicle was 1-2 weeks away.

On 6/14/19, the very next, I was contacted by Mr. Clementi and was advised that my ordered vehicle had fallen off the vehicle transporter along with 2 other vehicles and was a total loss. To say I was surprised is an understatement. I asked about seeing photos of the wrecked ordered vehicle but was told no photos would be forthcoming. At this point I became very suspicious and believed a good old bait & bait was being used. Up to this point I had been waiting 13 weeks.

I believe Central Kia simply doesn’t want to sell me the ordered Telluride at the agreed upon price. They still have my deposit. To say that this is unethical business practices is a huge understatement. It has also given me a clear picture of Kia’s business model and practices - shady & deceptive. Kia vehicles might be better but their sales methods are old and outdated.

In closing, this decision wasn’t made at the sales or management level but at the ownership level. This lets you know what kind of dealership you are dealing with, an unscrupulous one. I could have gotten a Telluride elsewhere but wasted my time on Central Kia Of Plano.
 

extouareg

FOUNDING MEMBER
Messages
10
Reaction score
7
Points
3
Central Kia of Plano is a dealership that has no shame. They have taken the greed of car sales to a whole new level. Here is a story that speaks for itself.

On 3/23/19 I placed a $1,000 “nonrefundable” deposit with Central Kia of Plano on a 2020 SW Telluride w/prestige package. The exterior was white and the interior was dune brown. The deal was for $600 over invoice and a quote of $21,000 on my 2017 Hyundai Santa Fe Sport trade in, after sending pictures. The deal was completed via e-mail.

On 5/23/19 I was advised by my salesperson that he was leaving Central Kia for a management position with another car company. Up to this point there was direct communication regarding the delays with the Telluride w/prestige package. My former salesperson called to advise me he was leaving but strangely I never heard this info from the dealership. In addition, prior to 5/23 Kia Motors Corporate had advised all Kia dealerships nationwide that they would no longer taking any additional orders on the SW-P because there was a huge backlog at the KMMG. I made several calls to the dealership checking on the status of my order with no additional info.

I was assured by my new contact person, Vincent Clementi (a sales manager) that the original deal was still in place and he had my folder with the info. Eventually I was given a deadline of 6/13/19 as a day additional info would be available. I called Mr. Clementi, who gave me a VIN #5XYP5DHC3LG028086 and advised my ordered vehicle was 1-2 weeks away.

On 6/14/19, the very next, I was contacted by Mr. Clementi and was advised that my ordered vehicle had fallen off the vehicle transporter along with 2 other vehicles and was a total loss. To say I was surprised is an understatement. I asked about seeing photos of the wrecked ordered vehicle but was told no photos would be forthcoming. At this point I became very suspicious and believed a good old bait & bait was being used. Up to this point I had been waiting 13 weeks.

I believe Central Kia simply doesn’t want to sell me the ordered Telluride at the agreed upon price. They still have my deposit. To say that this is unethical business practices is a huge understatement. It has also given me a clear picture of Kia’s business model and practices - shady & deceptive. Kia vehicles might be better but their sales methods are old and outdated.

In closing, this decision wasn’t made at the sales or management level but at the ownership level. This lets you know what kind of dealership you are dealing with, an unscrupulous one. I could have gotten a Telluride elsewhere but wasted my time on Central Kia Of Plano.
We didn't get a good vibe when we went in looking for a Telluride. They kept pushing the non-refundable deposit of $1,000 to reserve one coming in 4 weeks! After we spoke to the sales manager, who was Vincent, we were totally put off. He was bad mouthing his sales reps, so we walked out the door.

As stated before, Moritz-Hurst Kia was great and Steve Potter was awesome to deal with. We put a $250 deposit on our SX which came within a week!

You can always dispute the charge with your credit card if they didn't come through. Not sure how that works though.
 
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