Love/Hate - Why I will never own another Kia

[wvtelluride]

A long post, but for those who have time…. I'm a first and last time Kia owner. I decided to make the move with the 2020 Telluride (SX Prestige). I'll admit I was a bit hesitant, but loved the look and features of the Telluride.. After a test drive, I was completely sold and didn’t even mind paying MSRP for the vehicle when I found the one I wanted.

I can't tell you how many people have asked me my thoughts - friends, family and many random people in parking lots. Truthfully, there were quite a few surprised I was driving a Kia.. I told them and all others that I love it.. Even better than the car I switched from (BMW X5). Lots of room, quiet, comfortable, tons of features, nice look, etc…

As much as I hate to say it, that has all changed now after ~6 weeks of dealing with Kia service. The warranty looks great on paper, but doesn't mean much if they can't back it up.

Issue with mine is that the instrument cluster and most electronics have stopped working - all stay black inside except the infotainment screen (can't tell how fast I'm going, how much gas I have, set temperature, see mileage, etc.) Long story short, they say the instrument cluster needs replaced and "think" this will fix the problem. This is not the issue the 2022s were having where a software update would fix the problem.

I realize any car could have problems and most will at some point. I also realize there is a global chip shortage so parts are getting delayed frequently. I can deal with all of that… but here are the things I cannot deal with and why I will likely 1) trade my Telluride as soon as fixed, 2) never buy another Kia.

• Summary - very rude and unhelpful service department.
• When the issue first occurred, I was able to reset everything by disconnecting the battery. I took it to a service center to be told that they need to see it while the issue is happening. Even though they acknowledged it would be a bit unsafe to drive - not knowing even if airbags are working - they said that was the only way to find the problem.
• Issue came back, drove it to the dealership, they scanned and got 'a lot of codes' but said they would not have an opening for 2 weeks to look into it. Again, acknowledged it was not wise to drive it, but said they have no loaners and could not offer a rental until they diagnose the problem. When I asked what I am supposed to do if I should not drive it, but they cannot offer me a car I was told 'I don't know what to tell you' as they handed me my keys.
• With no other option, I drove it until my service appt 2 weeks later.
• For the last 3 weeks after that, I have been told each week the parts were scheduled to arrive and the car would be completed by the end of the week, only to end up getting a call at the end of the week saying it would be another week.
• Dealing with this issue for >6 weeks now, I still have no idea if/when the part will arrive and if the part will actually even fix the problem.
• Again, I can deal with part availability, but cannot deal with a service group that does not even attempt to care or help. When I asked about a loaner vehicle, I was told they have a "waitlist of 20 people who want a loaner so there is zero chance you will get one". When I called to try to get my appointment moved up and told them I cannot safely drive my vehicle, I was told "we have 30 people with cars here right now that they cannot drive". When I finally got approval to get a rental, I was told that I will have to pay out of pocket until after the car is fixed… I'm now at over $1,200 of rental car fees and just hoping they come through with reimbursement at the end of all of this.
• I also could be the unfortunate victim of a really bad service rep, maybe just a poorly run dealership… but Kia corporate customer service has also offered little to no additional help (and did not seem too concerned about the dealership experience).

I wish all fellow owners the best of luck with their vehicle - it is a great looking, feature rich, comfortable SUV. It deserves the praise and attention it is getting… But for me, I need to know the company will also be accommodating if an issue does come up and unfortunately that just hasn't happened…

 

[keg]

A long post, but for those who have time…. I'm a first and last time Kia owner. I decided to make the move with the 2020 Telluride (SX Prestige). I'll admit I was a bit hesitant, but loved the look and features of the Telluride.. After a test drive, I was completely sold and didn’t even mind paying MSRP for the vehicle when I found the one I wanted.

I can't tell you how many people have asked me my thoughts - friends, family and many random people in parking lots. Truthfully, there were quite a few surprised I was driving a Kia.. I told them and all others that I love it.. Even better than the car I switched from (BMW X5). Lots of room, quiet, comfortable, tons of features, nice look, etc…

As much as I hate to say it, that has all changed now after ~6 weeks of dealing with Kia service. The warranty looks great on paper, but doesn't mean much if they can't back it up.

Issue with mine is that the instrument cluster and most electronics have stopped working - all stay black inside except the infotainment screen (can't tell how fast I'm going, how much gas I have, set temperature, see mileage, etc.) Long story short, they say the instrument cluster needs replaced and "think" this will fix the problem. This is not the issue the 2022s were having where a software update would fix the problem.

I realize any car could have problems and most will at some point. I also realize there is a global chip shortage so parts are getting delayed frequently. I can deal with all of that… but here are the things I cannot deal with and why I will likely 1) trade my Telluride as soon as fixed, 2) never buy another Kia.

• Summary - very rude and unhelpful service department.
• When the issue first occurred, I was able to reset everything by disconnecting the battery. I took it to a service center to be told that they need to see it while the issue is happening. Even though they acknowledged it would be a bit unsafe to drive - not knowing even if airbags are working - they said that was the only way to find the problem.
• Issue came back, drove it to the dealership, they scanned and got 'a lot of codes' but said they would not have an opening for 2 weeks to look into it. Again, acknowledged it was not wise to drive it, but said they have no loaners and could not offer a rental until they diagnose the problem. When I asked what I am supposed to do if I should not drive it, but they cannot offer me a car I was told 'I don't know what to tell you' as they handed me my keys.
• With no other option, I drove it until my service appt 2 weeks later.
• For the last 3 weeks after that, I have been told each week the parts were scheduled to arrive and the car would be completed by the end of the week, only to end up getting a call at the end of the week saying it would be another week.
• Dealing with this issue for >6 weeks now, I still have no idea if/when the part will arrive and if the part will actually even fix the problem.
• Again, I can deal with part availability, but cannot deal with a service group that does not even attempt to care or help. When I asked about a loaner vehicle, I was told they have a "waitlist of 20 people who want a loaner so there is zero chance you will get one". When I called to try to get my appointment moved up and told them I cannot safely drive my vehicle, I was told "we have 30 people with cars here right now that they cannot drive". When I finally got approval to get a rental, I was told that I will have to pay out of pocket until after the car is fixed… I'm now at over $1,200 of rental car fees and just hoping they come through with reimbursement at the end of all of this.
• I also could be the unfortunate victim of a really bad service rep, maybe just a poorly run dealership… but Kia corporate customer service has also offered little to no additional help (and did not seem too concerned about the dealership experience).

I wish all fellow owners the best of luck with their vehicle - it is a great looking, feature rich, comfortable SUV. It deserves the praise and attention it is getting… But for me, I need to know the company will also be accommodating if an issue does come up and unfortunately that just hasn't happened…

I'm sorry to hear you have had such a bad experience with your dealership. My husband drives a Chevrolet pickup and was having transmission problems, which made undriveable. The Chevrolet dealers in the area could get it in for a diagnostic in 2-3 weeks and couldn't predict how many weeks after that for actual repair. That left us in the same situation; no vehicle to drive, indefinitely. He eventually found a GMC dealer that was fully staffed and could not only look at it but fix it. That dealership said the only reason they were fully staffed was because they had employees that had been there for years. However, many of them were approaching retirement, and then they will be in the same boat as the other dealerships. They were trying to hire more mechanics and just couldn't find them. I don't think your issues are unique to Kia. Best of luck to you.

 

[clabowman]

A long post, but for those who have time…. I'm a first and last time Kia owner. I decided to make the move with the 2020 Telluride (SX Prestige). I'll admit I was a bit hesitant, but loved the look and features of the Telluride.. After a test drive, I was completely sold and didn’t even mind paying MSRP for the vehicle when I found the one I wanted.

I can't tell you how many people have asked me my thoughts - friends, family and many random people in parking lots. Truthfully, there were quite a few surprised I was driving a Kia.. I told them and all others that I love it.. Even better than the car I switched from (BMW X5). Lots of room, quiet, comfortable, tons of features, nice look, etc…

As much as I hate to say it, that has all changed now after ~6 weeks of dealing with Kia service. The warranty looks great on paper, but doesn't mean much if they can't back it up.

Issue with mine is that the instrument cluster and most electronics have stopped working - all stay black inside except the infotainment screen (can't tell how fast I'm going, how much gas I have, set temperature, see mileage, etc.) Long story short, they say the instrument cluster needs replaced and "think" this will fix the problem. This is not the issue the 2022s were having where a software update would fix the problem.

I realize any car could have problems and most will at some point. I also realize there is a global chip shortage so parts are getting delayed frequently. I can deal with all of that… but here are the things I cannot deal with and why I will likely 1) trade my Telluride as soon as fixed, 2) never buy another Kia.

• Summary - very rude and unhelpful service department.
• When the issue first occurred, I was able to reset everything by disconnecting the battery. I took it to a service center to be told that they need to see it while the issue is happening. Even though they acknowledged it would be a bit unsafe to drive - not knowing even if airbags are working - they said that was the only way to find the problem.
• Issue came back, drove it to the dealership, they scanned and got 'a lot of codes' but said they would not have an opening for 2 weeks to look into it. Again, acknowledged it was not wise to drive it, but said they have no loaners and could not offer a rental until they diagnose the problem. When I asked what I am supposed to do if I should not drive it, but they cannot offer me a car I was told 'I don't know what to tell you' as they handed me my keys.
• With no other option, I drove it until my service appt 2 weeks later.
• For the last 3 weeks after that, I have been told each week the parts were scheduled to arrive and the car would be completed by the end of the week, only to end up getting a call at the end of the week saying it would be another week.
• Dealing with this issue for >6 weeks now, I still have no idea if/when the part will arrive and if the part will actually even fix the problem.
• Again, I can deal with part availability, but cannot deal with a service group that does not even attempt to care or help. When I asked about a loaner vehicle, I was told they have a "waitlist of 20 people who want a loaner so there is zero chance you will get one". When I called to try to get my appointment moved up and told them I cannot safely drive my vehicle, I was told "we have 30 people with cars here right now that they cannot drive". When I finally got approval to get a rental, I was told that I will have to pay out of pocket until after the car is fixed… I'm now at over $1,200 of rental car fees and just hoping they come through with reimbursement at the end of all of this.
• I also could be the unfortunate victim of a really bad service rep, maybe just a poorly run dealership… but Kia corporate customer service has also offered little to no additional help (and did not seem too concerned about the dealership experience).

I wish all fellow owners the best of luck with their vehicle - it is a great looking, feature rich, comfortable SUV. It deserves the praise and attention it is getting… But for me, I need to know the company will also be accommodating if an issue does come up and unfortunately that just hasn't happened…

I can sympathize with many of the issues you list here. Had a similar experience with my 2020 Stinger and was pretty much done with KIA myself until my case was picked up by KIA corporate. I am actually surprised that you haven't gotten a good response from them. In my case (car was in the shop for 6 weeks for warranty work), KIA corporate compensated me nicely for my troubles and for a rental car. My positive experience with KIA corporate led me to give them another shot with the Telluride.

I might suggest trying to see if you can get your case escalated with KIA corporate. Either way, I'm sorry you had this experience. Not fun!

 

[Point37]

good luck...more electronics in cars usually equal more problems that require a dealer vs a local mechanic

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[G-76280]

A long post, but for those who have time…. I'm a first and last time Kia owner. I decided to make the move with the 2020 Telluride (SX Prestige). I'll admit I was a bit hesitant, but loved the look and features of the Telluride.. After a test drive, I was completely sold and didn’t even mind paying MSRP for the vehicle when I found the one I wanted.

I can't tell you how many people have asked me my thoughts - friends, family and many random people in parking lots. Truthfully, there were quite a few surprised I was driving a Kia.. I told them and all others that I love it.. Even better than the car I switched from (BMW X5). Lots of room, quiet, comfortable, tons of features, nice look, etc…

As much as I hate to say it, that has all changed now after ~6 weeks of dealing with Kia service. The warranty looks great on paper, but doesn't mean much if they can't back it up.

Issue with mine is that the instrument cluster and most electronics have stopped working - all stay black inside except the infotainment screen (can't tell how fast I'm going, how much gas I have, set temperature, see mileage, etc.) Long story short, they say the instrument cluster needs replaced and "think" this will fix the problem. This is not the issue the 2022s were having where a software update would fix the problem.

I realize any car could have problems and most will at some point. I also realize there is a global chip shortage so parts are getting delayed frequently. I can deal with all of that… but here are the things I cannot deal with and why I will likely 1) trade my Telluride as soon as fixed, 2) never buy another Kia.

• Summary - very rude and unhelpful service department.
• When the issue first occurred, I was able to reset everything by disconnecting the battery. I took it to a service center to be told that they need to see it while the issue is happening. Even though they acknowledged it would be a bit unsafe to drive - not knowing even if airbags are working - they said that was the only way to find the problem.
• Issue came back, drove it to the dealership, they scanned and got 'a lot of codes' but said they would not have an opening for 2 weeks to look into it. Again, acknowledged it was not wise to drive it, but said they have no loaners and could not offer a rental until they diagnose the problem. When I asked what I am supposed to do if I should not drive it, but they cannot offer me a car I was told 'I don't know what to tell you' as they handed me my keys.
• With no other option, I drove it until my service appt 2 weeks later.
• For the last 3 weeks after that, I have been told each week the parts were scheduled to arrive and the car would be completed by the end of the week, only to end up getting a call at the end of the week saying it would be another week.
• Dealing with this issue for >6 weeks now, I still have no idea if/when the part will arrive and if the part will actually even fix the problem.
• Again, I can deal with part availability, but cannot deal with a service group that does not even attempt to care or help. When I asked about a loaner vehicle, I was told they have a "waitlist of 20 people who want a loaner so there is zero chance you will get one". When I called to try to get my appointment moved up and told them I cannot safely drive my vehicle, I was told "we have 30 people with cars here right now that they cannot drive". When I finally got approval to get a rental, I was told that I will have to pay out of pocket until after the car is fixed… I'm now at over $1,200 of rental car fees and just hoping they come through with reimbursement at the end of all of this.
• I also could be the unfortunate victim of a really bad service rep, maybe just a poorly run dealership… but Kia corporate customer service has also offered little to no additional help (and did not seem too concerned about the dealership experience).

I wish all fellow owners the best of luck with their vehicle - it is a great looking, feature rich, comfortable SUV. It deserves the praise and attention it is getting… But for me, I need to know the company will also be accommodating if an issue does come up and unfortunately that just hasn't happened…

Changing dealers may be a hassle but it has worked for me in the past.

 

[Familyman20]

Sorry for your troubles. We have experienced the same issues with service and after 9 months the issue with the vehicle was finally corrected. The dealer actually needed more time with it than we agreed to repair it so they found us a loaner to finish the job. I'm not confident in this dealer being able to support maintenance on all the vehicles they sell as well. Definitely a low point for the KIA brand.
Buying their flagship top of the line "Selluride" model, I do not see red carpets being rolled out for anyone here like at other brands.
Like mentioned above, escalate this to KIA customer service/corporate. Not being able to drive a vehicle with properly functioning gauges is unacceptable and this type of repair should be bumped up and addressed sooner than later. GL

 

[JasonWolf]

A long post, but for those who have time…. I'm a first and last time Kia owner. I decided to make the move with the 2020 Telluride (SX Prestige). I'll admit I was a bit hesitant, but loved the look and features of the Telluride.. After a test drive, I was completely sold and didn’t even mind paying MSRP for the vehicle when I found the one I wanted.

I can't tell you how many people have asked me my thoughts - friends, family and many random people in parking lots. Truthfully, there were quite a few surprised I was driving a Kia.. I told them and all others that I love it.. Even better than the car I switched from (BMW X5). Lots of room, quiet, comfortable, tons of features, nice look, etc…

As much as I hate to say it, that has all changed now after ~6 weeks of dealing with Kia service. The warranty looks great on paper, but doesn't mean much if they can't back it up.

Issue with mine is that the instrument cluster and most electronics have stopped working - all stay black inside except the infotainment screen (can't tell how fast I'm going, how much gas I have, set temperature, see mileage, etc.) Long story short, they say the instrument cluster needs replaced and "think" this will fix the problem. This is not the issue the 2022s were having where a software update would fix the problem.

I realize any car could have problems and most will at some point. I also realize there is a global chip shortage so parts are getting delayed frequently. I can deal with all of that… but here are the things I cannot deal with and why I will likely 1) trade my Telluride as soon as fixed, 2) never buy another Kia.

• Summary - very rude and unhelpful service department.
• When the issue first occurred, I was able to reset everything by disconnecting the battery. I took it to a service center to be told that they need to see it while the issue is happening. Even though they acknowledged it would be a bit unsafe to drive - not knowing even if airbags are working - they said that was the only way to find the problem.
• Issue came back, drove it to the dealership, they scanned and got 'a lot of codes' but said they would not have an opening for 2 weeks to look into it. Again, acknowledged it was not wise to drive it, but said they have no loaners and could not offer a rental until they diagnose the problem. When I asked what I am supposed to do if I should not drive it, but they cannot offer me a car I was told 'I don't know what to tell you' as they handed me my keys.
• With no other option, I drove it until my service appt 2 weeks later.
• For the last 3 weeks after that, I have been told each week the parts were scheduled to arrive and the car would be completed by the end of the week, only to end up getting a call at the end of the week saying it would be another week.
• Dealing with this issue for >6 weeks now, I still have no idea if/when the part will arrive and if the part will actually even fix the problem.
• Again, I can deal with part availability, but cannot deal with a service group that does not even attempt to care or help. When I asked about a loaner vehicle, I was told they have a "waitlist of 20 people who want a loaner so there is zero chance you will get one". When I called to try to get my appointment moved up and told them I cannot safely drive my vehicle, I was told "we have 30 people with cars here right now that they cannot drive". When I finally got approval to get a rental, I was told that I will have to pay out of pocket until after the car is fixed… I'm now at over $1,200 of rental car fees and just hoping they come through with reimbursement at the end of all of this.
• I also could be the unfortunate victim of a really bad service rep, maybe just a poorly run dealership… but Kia corporate customer service has also offered little to no additional help (and did not seem too concerned about the dealership experience).

I wish all fellow owners the best of luck with their vehicle - it is a great looking, feature rich, comfortable SUV. It deserves the praise and attention it is getting… But for me, I need to know the company will also be accommodating if an issue does come up and unfortunately that just hasn't happened…

I wonder if you this qualifies for the "lemon law" and you should just ask for a totally new vehicle. Looking at multiple review sites and consumer reports, this doesnt appear to be an issue that is affecting a large # of vehicles and perhaps you just got the "lemon" of the line by pure chance.

 

[ewren1]

I wonder if you this qualifies for the "lemon law" and you should just ask for a totally new vehicle. Looking at multiple review sites and consumer reports, this doesnt appear to be an issue that is affecting a large # of vehicles and perhaps you just got the "lemon" of the line by pure chance.

I'm no lawyer but to qualify for a lemon law buyback the dealership needs to be given the chance to fix the issue first. It's only after 3 tries that it could qualify, assuming the same issue is present and they are unable to fix. Even then it often requires a lawyer because manufactures aren't exactly excited to buy back the defective vehicle. In this case the dealer is having trouble getting parts and haven't even had one attempt at fixing the car.

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[Tellmeride]

Maybe the problem here is in addition to being unlucky with a bad unit, you went to the wrong dealer for service? I am fairly sure that if you had gone to a better managed dealer, your experience would have been better?

 

[PittPa]

I understand your feelings but I would temper it with the climate in the world today as far as repairs. We have a car in high demand, a global chip shortage, supply chain issues everywhere. All this during a lingering pandemic. It isn't hard to put a finger on anything that isn't related to this. Again, no excuse for your car having the problems and the nature of the service center but I have run into an issue having items arrive for me over the last year or so.

 

[TGS128]

Just wondering, Is this the dealer you purchased from or did you buy elsewhere and are using a dealer closer to home for service?

 

[BubCam]

Sorry for your troubles. I have had my 2021 SX P, AWD and Towing for about 13 months now. I have about 14,000 miles and to date, I have not had neat the problems >> KNOCK-ON-WOOD! Hope I have not jinxed my self.
In short, I am very happy with my Kia TELLURIDE

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[Katy_Tell]

wvtelluride. Even though you have acknowledged the chip problem, it can’t be glossed over. PittPa has nailed it. They are obviously having problems getting parts, and, the dealerships may also be having trouble with staffing, Plus, there may be some corporate planning mistakes made by Kia, caused by the overwhelming demand for this vehicle. It happens.

But, the supply chain issue is a BIG PROBLEM. In conversing with people from various industries, there are shortages of inventory AND workers everywhere (from manufacturing to transport). When talking with people in various professions ( home improvement, grocery chains, down to Starbucks) , those pandemic government funds that are paying people to NOT work, seems to be taking its toll across almost every industry.

These are NOT normal times. And, to top it off, dealerships (sales, finance, service), I can only trust them as far as I can throw them. (I actually don’t have a gripe with the Parts people, so that is why I left them out). So, it will be hard knowing what the real answer is from them regarding your vehicle.

I can tell you I have been frustrated in the past when dealing with service people. However, they may be as frustrated as you are. After all, that was a long list for people waiting on repairs. The bottom line is there may be no good options. So, this far into it, you should probably stay put, instead to starting from scratch.

 

[wvtelluride]

Appreciate everyone's input and below are a few responses:

• This is not the dealer I purchased from - I've moved and this is the one closest to me now. I have considered going to another dealer further away, but afraid it would reset the timelines.
• Definitely agree that an issue could come up with any type of vehicle and given the chip (and labor) shortage, it would likely be a lengthy wait regardless.
• Even though the delay is understood, I can't understand why each week they tell me the part is scheduled to be delivered, but then call back to say it didn't ship (which happened yet again this week). This seems like a very poor inventory management system for such a large company. I would have expected them to say something like, the part is backordered and will not ship for 6 weeks instead of showing it available to ship each week when it clearly is not.
• My real loss of faith in Kia is not from the length of time for the service, it is from the lack of care and general rude remarks from customer service (local and corporate). This is supposed to be their flagship vehicle so I would have expected better from them.. Perhaps I am spoiled because the last few vehicles I've owned have been Mercedes and BMW - their service departments have always gone above and beyond with (very nice) loaners and other accommodations when needed.
• It's a good suggestion to try to escalate this to the next level in corp. customer service. I will try that and update everyone if there is any better response.
• Also - just want to reiterate - I'm definitely not taking away from the vehicle itself - still one of the nicest mid-size SUVs I've owned

 

[jw_tx21]

Perhaps I am spoiled because the last few vehicles I've owned have been Mercedes and BMW - their service departments have always gone above and beyond with (very nice) loaners and other accommodations when needed

^^ This. Yes, unfortunately, your expectations for service are too high when you are a former luxury vehicle owner. They pamper you, but you pay for it! We only bought the Kia with the hope to avoid the service department - had good luck with a Soul and so far now the Telluride.

Service, however, is a far apart from luxury brands - and it likely always will be. The dealer margins on Kias are too small, and most of their clientele is looking for inexpensive, reliable transportation. The Telluride (and Stinger to a lesser extent) brought them new customers at a higher price point - customers that are more demanding.

I hope as the supply situation improves, Kia service will improve - but they have a long way to go. When I praised the Telluride to a friend a couple of years ago, I told him of my dealership experiences trying to buy the vehicle. He replied "just imagine the quality of service you'll get! Not for me!" He likes luxury vehicles and the level of service that comes with them - and is willing to pay for it.

 

[Bearicus23]

After dealing with Ford and 2013 Escape which was the most lemon car I've ever own and most incompetent lazy ford service centers in the last 8 years, Kia so far has been 10x better in every way.. of course I'll come to you in another 8 years for my final thought.

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[WhiteSX]

I understand your concerns. I've been a long time Audi owner used to the service experience. But, set my expectations very low when purchasing this vehicle in March of 2019. As mentioned in the thread, it always makes sense to have a conversation with another dealer to get a sense for their willingness to advocate on your behalf. My dealer Svc Mgr has actually pulled parts from new inventory on the lot to repair some issues with my vehicle. (Full disclosure: I had a previous relationship with this service mgr at another dealership. Would not have purshased the Telluride otherwise) They were OK with "dealing with corporate later" in order to put me back on the road. This seperates the lousy dealers from the ones who truly understand the importance of "making new customers at the front of the house, keeping customers at the back of the house". The Kia America culture seems to mis-trust their dealership network to diagnose and solve without heavy involvement from corporate given the low operating margin mindset. This issue has expanded throughout the industry due to lack of inventory and the "fight" to extract as much revenue as possible from each transaction. Not going away anytime soon. Manufacturers are resorting to tactics like only including one key fob or deleting features like keyless entry or Homelink functions due to the chip shortage. It is absolutely a crisis situation that will definately change the way we purchase and service vehicles in the future. Check out the majority of new car dealerships in your area. In general, many have limited new inventory of their specific brands and are resorting to filling the lot with used vehicles of varied brands, which means there is very little differention from dealer to dealer. I understand this is no consolation for your situation. But, clearly worth exploring other Kia franchises for a sit-down with the service Mgr. to see if they'll advocate for you. There is no loyalty today. Weather or not you purchased the vehicle at that dealership should't matter as much. The annuity cash stream flows through the service bays. (may be worth the drive)

All the best