No soliciting permitted.

Ordered a Telly from my local dealership last week. What's next?

trebble

Member
Messages
42
Reaction score
22
Points
8
So I am specifically looking for a Telly in Dark Moss EX with 2nd row bench (NO PREMium package). I found a dealer that ordered one for me with a $500 deposit on 11/26 Tuesday. Since then, I have asked for proof that the order has been placed by the dealership to Kia -- so far I have received promises such as 1. GM is not in today, 2. We order our tellys on Saturday, will send confirmation via email. It's always been -- we will send you confirmation later today, and then repeats the next day.

Is this usual? What was your experience after ordering your telly? Am I being unreasonable and should be patient, or cut my losses and move on?
 

Jason Fox

AUTHORIZED DEALER
Messages
1,700
Reaction score
1,778
Points
113
So I am specifically looking for a Telly in Dark Moss EX with 2nd row bench (NO PREMium package). I found a dealer that ordered one for me with a $500 deposit on 11/26 Tuesday. Since then, I have asked for proof that the order has been placed by the dealership to Kia -- so far I have received promises such as 1. GM is not in today, 2. We order our tellys on Saturday, will send confirmation via email. It's always been -- we will send you confirmation later today, and then repeats the next day.

Is this usual? What was your experience after ordering your telly? Am I being unreasonable and should be patient, or cut my losses and move on?
You should have confirmation from KIA within minutes. Order on a Saturday? That's a new one on me. You will get an order ID number that also includes date when order was placed. Good Luck.
 

trebble

Member
Messages
42
Reaction score
22
Points
8
You should have confirmation from KIA within minutes. Order on a Saturday? That's a new one on me. You will get an order ID number that also includes date when order was placed. Good Luck.
Thanks Jason. So when I paid the $500 at the dealership, I was dealing with a newbie salesperson. She handed me a receipt that has the following details...

  1. Batch #
  2. Trans ID
  3. Order ID
  4. Receipt #
  5. Trans Type
  6. Date/Time
  7. Card Type
  8. Card Number
  9. Entry Method
  10. Approval Code

I believe #5 to #10 pertain to the credit card transaction. I have no idea what #1 to #5 mean, if its related to the order for the Telly or to the CC transaction.
 

Jason Fox

AUTHORIZED DEALER
Messages
1,700
Reaction score
1,778
Points
113
Thanks Jason. So when I paid the $500 at the dealership, I was dealing with a newbie salesperson. She handed me a receipt that has the following details...

  1. Batch #
  2. Trans ID
  3. Order ID
  4. Receipt #
  5. Trans Type
  6. Date/Time
  7. Card Type
  8. Card Number
  9. Entry Method
  10. Approval Code

I believe #5 to #10 pertain to the credit card transaction. I have no idea what #1 to #5 mean, if its related to the order for the Telly or to the CC transaction.
Probably Dealer Related. We send screen shots from our system once KIA says it's a go.
______________________________
 
Looking to cover or replace the KIA emblems on your Telluride? Look no further than right here in our own forum store - where orders are shipped immediately!
Top