Rocketdog
Member
My 21 Telly with only 5000 miles would not start. Engine would crank and then all kinds of lights and messages show up, but it wouldn't start. Found out I have pack rat damage with chewed wiring so I needed it towed to the dealer. Called Kia Roadside Assistance. Typed it all the info until it got stuck after I entered the VIN number so pushed the button to talk to an actual person. Verbally gave all the information but she got stuck at the VIN number too. Lots of hold time. Finally she wanted it towed to a dealer 100 miles away rather than in Flagstaff, 35 miles away. She couldn't find the Flagstaff dealer (where I bought it) on her system after I gave all the address and phone number. More holds. After an hour she says I need to call the dealer for authorization as apparently the Kia system didn't work. I hung up and went through my insurance and had the tow lined up in less than 15 minutes. Interesting though, both State Farm and Kia use the outside service rsahelp.com
