I ordered a Telluride July 3 and was told today my Telluride came in but was damaged during transport. The hatch needs to be replaced, some paint, and the emblem. They will fix it and it will not be in Carfax as being damaged. I am going to see the damage tomorrow. Not quite sure what my options are. I’m disappointed that I ordered a vehicle from the factory and it will not be in factory condition. Depending on the damage, doesn’t it have to be reported to Carfax?
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Telluride damaged in transport
- Thread author DMoe78
- Start date
PittPa
Well-known member
I think if you going to have a part of your car damaged, the hatch is probably the least obvious. There isn't a whole lot of painted surfaces there and the other parts can just be replaced. It stinks but its either back to the beginning or seeing if the fix is going to be the answer. Knocking some money off would take some of the sting out but not sure what leverage you have. Carfax is only used when an insurance claim is filed. (Ask me how I know!) There are thousands of cars out there with accidents that don't have a Carfax record.
Freakrule21
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I wouldn't accept a damaged vehicle. What is broken can never be fixed like factory or even painted better than factory for that matter. Imo.
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Freakrule21
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It's for the best you get brand new factory non damaged. You will thank yourself later. Plus, you are already paying big money. Don't accept damaged goods.
Only way I would see myself taking a damaged new car would be DEEP discounts and if I planned on keeping till the wheels fell off. I bet the accident would still hurt resale value.
