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thumping noise

Magoo

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my SXP AWD has been at the dealer for over a week because of a " thumping noise" at the rear of the vehicle on the driver's side.
they want to keep it until they find the source of the problem.
at first they thought it might be a shock or strut. it was not.
it's not a squeak or rattle, but a thud or thumping noise when the vehicle drives over bumpy road conditions.
the dealer has Kia corporate involved, and Kia has a field engineer assigned to the problem.
i'm writing this post to see if anyone else has experienced this problem.
 
G

G-945235

Hi - I'm having a similar issue with my SX. Were they able to figure out the cause and fix the noise? Thanks
 

Magoo

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Where are you located? Do you know the build date of your vehicle?
They did figure out the source of the noise.
its a lengthy explanation if you want to send your cell number I could call and explain.
 

ucinn

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Sounds like a sway bar bushing to me... I would hope they check that first.
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Shaeboy1503

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Have them check the shocks and struts on both the driver and passenger sides.
My AWD SX has the same issue. So I need to tell them to check the shocks/struts and sway bars correct? mine sounds like mostly the right rear. only on quick bumps, speed bumps, etc. Smooth roads not really noticed.
 

Magoo

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the noise in my awd sxp sounded like it was coming from the driver's side rear.
the dealer removed and reinstalled the jack, removed and reinstalled the license plate frame, spare tire, fuel tank and fasteners, checked everything on the left side rear that could possibly come loose or be the source of the problem.
no luck...the noise was still there. they had my vehicle for just under 3 weeks.
finally one of the dealer technicians that hadn't worked on my vehicle took a ride in it, had an idea, and put his idea into action.
what he came up with is the source of the noise actually originated on the passenger side shock absorber/strut, and the noise traveled over to the driver's side to make it sound like it was coming from the driver's side. they replaced the passenger side shock/strut, and i haven't had the problem/noise since.
weird...go figure.
hope your problem is as simple as mine.
good luck.
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Shaeboy1503

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I still have the issue after taking in to the dealer. They said it was normal noise at low speeds. I even showed them this post about the struts. I decided Saturday to investigate myself underneath. I found that the 2 AWD axle shafts going out to each wheel have natural play in them that allow them to move left/right. If you move them by hand they make the thumping noise I am hearing at low speeds. It is almost like they do not put enough grease to counter the metal on metal contact. I have to take it in for a rear sun shade issue, so I am going to let them know what I have found. Want to make sure it does not cause premature wear over time. It rides smooth and quiet at any speed over 5-10 MPH. Other than this annoying issue, we love our Telluride. Hope to get many more years of family hauler service from it.
 

jw_tx21

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I still have the issue after taking in to the dealer. They said it was normal noise at low speeds. I even showed them this post about the struts. I decided Saturday to investigate myself underneath. I found that the 2 AWD axle shafts going out to each wheel have natural play in them that allow them to move left/right. If you move them by hand they make the thumping noise I am hearing at low speeds. It is almost like they do not put enough grease to counter the metal on metal contact. I have to take it in for a rear sun shade issue, so I am going to let them know what I have found. Want to make sure it does not cause premature wear over time. It rides smooth and quiet at any speed over 5-10 MPH. Other than this annoying issue, we love our Telluride. Hope to get many more years of family hauler service from it.
That's not normal. Don't accept that response.
 

Lou Panozzo

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the noise in my awd sxp sounded like it was coming from the driver's side rear.
the dealer removed and reinstalled the jack, removed and reinstalled the license plate frame, spare tire, fuel tank and fasteners, checked everything on the left side rear that could possibly come loose or be the source of the problem.
no luck...the noise was still there. they had my vehicle for just under 3 weeks.
finally one of the dealer technicians that hadn't worked on my vehicle took a ride in it, had an idea, and put his idea into action.
what he came up with is the source of the noise actually originated on the passenger side shock absorber/strut, and the noise traveled over to the driver's side to make it sound like it was coming from the driver's side. they replaced the passenger side shock/strut, and i haven't had the problem/noise since.
weird...go figure.
hope your problem is as simple as mine.
good luck.
I had to replace left rear shock on my SX
 
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