Window sticker showing "Additional Installed Equipment" I didn't asked for

[locorecto]

When I ordered my Telluride I specifically asked the salesman to only put Tow Package as extra additional installed equipment. I didn't even asked for carpet floor mats as I was going to buy some 3rd party all-weather mats. The dealer gave me a receipt with the options I asked for and the expected MSRP.

My VIN showed up on failcat last week and I saw it has extra stuff:

• Carpeted Floor Mats $210.00
• Cargo Cover $155.00
• Carpeted Cargo Mat w/ Seat Back Protection $115.00

I am sure these things are not there for free. The carpeted floor mats will just occupy some space in my garage as I am not going to be using them. Those $500 could have been put to a nice set of all-weather mats + cargo mat + spare money for gas. Did you have any similar experience with your order? Should I ask the dealer to remove those items and discount the cost?

 

[HairyMilkshakes]

Yes you can and you should because these are padded profits they try to add on to the final invoice. This YT channel has a good series on what fees are legitimate:

 

[YAH DEF]

When I ordered my Telluride I specifically asked the salesman to only put Tow Package as extra additional installed equipment. I didn't even asked for carpet floor mats as I was going to buy some 3rd party all-weather mats. The dealer gave me a receipt with the options I asked for and the expected MSRP.

My VIN showed up on failcat last week and I saw it has extra stuff:

• Carpeted Floor Mats $210.00
• Cargo Cover $155.00
• Carpeted Cargo Mat w/ Seat Back Protection $115.00

I am sure these things are not there for free. The carpeted floor mats will just occupy some space in my garage as I am not going to be using them. Those $500 could have been put to a nice set of all-weather mats + cargo mat + spare money for gas. Did you have any similar experience with your order? Should I ask the dealer to remove those items and discount the cost?

If you have a receipt for what you ordered, my guess is that when you refuse to pay for these extra options (as you should), you will either get them for free or the dealership will take them out and sell them.

 

[SC300ES]

Yes you can and you should because these are padded profits they try to add on to the final invoice. This YT channel has a good series on what fees are legitimate:

He's talking about floor mats, not fees.

______________________________

 

[Lith_SXPN]

If the items are in the window sticker(which the above items are), it is added on by Kia not your dealer. As I understand it, Kia builds X amount of cars with same spec per day. If it comes close to your "custom" order, that's what you will end up with. Bigger items like Towing package or Running boards are obviously not a close match so you won't end up with them. You don't want to pay for any dealer added extras(addendum) but you may not have a choice with Kia added extras.

Some dealer may take it off, but most will not. They would offer to order you a new car, which in turn reset your wait time and/or end up with Kia added fluff once again. Speak to your dealer and confirm the VIN is yours(or check with @StephenCantrelle), then ask nicely if they are willing to take the extras off.

 

[locorecto]

If the items are in the window sticker(which the above items are), it is added on by Kia not your dealer. As I understand it, Kia builds X amount of cars with same spec per day. If it comes close to your "custom" order, that's what you will end up with. Bigger items like Towing package or Running boards are obviously not a close match so you won't end up with them. You don't want to pay for any dealer added extras(addendum) but you may not have a choice with Kia added extras.

Some dealer may take it off, but most will not. They would offer to order you a new car, which in turn reset your wait time and/or end up with Kia added fluff once again. Speak to your dealer and confirm the VIN is yours(or check with @StephenCantrelle), then ask nicely if they are willing to take the extras off.

Thanks for your comments. I have read in other theads that people have gotten options they didn't order but didn't know how they handled it. The VIN has been confirmed by @StephenCantrelle and the dealer as shown on my signature.

 

[Lith_SXPN]

Thanks for your comments. I have read in other theads that people have gotten options they didn't order but didn't know how they handle it. The VIN has been confirmed by @StephenCantrelle and the dealer as shown on my signature.

Talk to your dealer. If they won't take it off, you don't have much choice but to take it. With dealer knowing that car will sell off of their lot right away, you won't have much leeway. Most have bought the extras and sold it afterwards or kept it.

 

[Nac]

Talk to your dealer. If they won't take it off, you don't have much choice but to take it. With dealer knowing that car will sell off of their lot right away, you won't have much leeway. Most have bought the extras and sold it afterwards or kept it.

I am not sure this is correct. If one goes to a restaurant and orders a steak and they bring steak and lobster is the person ordering required to accept and pay for the lobster? The person ordering should say, remove the lobster, I did not order that. The restaraunt's choice is to remove the lobster or not charge for it.

If you ordered the car got a receipt and paid a deposit YOU HAVE A CONTRACT likely with an estimated fulfillment date. At this point the sticker dosen't mean much, lots of deals are done in the auto industry where the contract does not match the sticker, they have a legal obligation to honor a contract.

A contract cannot be changed by one party without agreement by the other side. Tell the dealer in simple factual terms, you did not order these options, they are not in the contract we both signed, I do not want them. These items are not bolted to the car so they are easily removable (they are in the car in a bag or box). Maybe thats why these are chosen as the unordered options to supply; the dealer can easily remove them on a customer complaint vs oops we put a tow package on it by accident.....the dealer is not removing that......

Do research for your state laws, you have plenty of time, I expect NJ has bait and switch laws, contract laws, automobile dealer laws etc. Be prepared to discuss these laws with the dealer. Also be prepared to notify the appropriate govt entity about the situation if they offer anything except removing the unordered options or giving them to you free. In addition you should not have to reorder and wait for another car the factory might or might not add unordered options to (what unordered options might the next one get); what's the point of ordering specific items if they just put unordered optional items in the car.

I have also seen previous posts where the poster stated the car came with mats or other items that were not ordered and the dealer only charged the original contracted price (i.e. they received the additional items at no additional cost).

Bottom line, you do not have to pay for the lobster because you didn't not order it.

______________________________

 

[BasilFawlty]

I had ordered carpeted floor mats but also got cargo cover and cargo net that I didn’t order but were included. I decided I liked the extra items so didn’t make it an issue. However my dealer also threw in a complete set of all weather OEM mats at no extra charge.

 

[Lith_SXPN]

I am not sure this is correct. If one goes to a restaurant and orders a steak and they bring steak and lobster is the person ordering required to accept and pay for the lobster? The person ordering should say, remove the lobster, I did not order that. The restaraunt's choice is to remove the lobster or not charge for it.

If you ordered the car got a receipt and paid a deposit YOU HAVE A CONTRACT likely with an estimated fulfillment date. At this point the sticker dosen't mean much, lots of deals are done in the auto industry where the contract does not match the sticker, they have a legal obligation to honor a contract.

A contract cannot be changed by one party without agreement by the other side. Tell the dealer in simple factual terms, you did not order these options, they are not in the contract we both signed, I do not want them. These items are not bolted to the car so they are easily removable (they are in the car in a bag or box). Maybe thats why these are chosen as the unordered options to supply; the dealer can easily remove them on a customer complaint vs oops we put a tow package on it by accident.....the dealer is not removing that......

Do research for your state laws, you have plenty of time, I expect NJ has bait and switch laws, contract laws, automobile dealer laws etc. Be prepared to discuss these laws with the dealer. Also be prepared to notify the appropriate govt entity about the situation if they offer anything except removing the unordered options or giving them to you free. In addition you should not have to reorder and wait for another car the factory might or might not add unordered options to (what unordered options might the next one get); what's the point of ordering specific items if they just put unordered optional items in the car.

I have also seen previous posts where the poster stated the car came with mats or other items that were not ordered and the dealer only charged the original contracted price (i.e. they received the additional items at no additional cost).

Bottom line, you do not have to pay for the lobster because you didn't not order it.

I agree with you 100%. However, that is not what's happening in real world. Especially when it comes to Tellurides. Dealers can play hardball knowing they have the edge. Some dealers have refused to take back the extra options stating Kia will not take them back and offered to put in a order for another car with your options(no guarantee you will end up with exact match). They know it takes X amount of time to build a new Telluride and they can sell the one with extras in few days even if the customer decides not to buy it. They also know most customers will buy the extras at that point. Do I think it's ok for the dealer to do so? No, absolutely not. Is it legal for the dealer to do this? Not sure, but I wouldn't bother pursuing legal options to find out. I am finding more dealers only care for the $ in front of them instead of building a customer relationship. I see more of this on a cut-throat, low profit volume dealers. Like I said before, talk to the dealer first and see where they stand. You can figure out your options afterwards. If they offer to take it off, no worries and done deal. I just wanted to prepare the OP for the worst scenario. I know there are straight up dealers out there, it's just getting harder to find one these days.

Your restaurant analogy is bad example but it would be like adding peas and carrots for $2 on a $25 steak dinner you ordered. The chain restaurant should just take the peas and carrots off but they can claim corporate pre-packages the steak dinner and they can not take them off. They will order a new steak dinner package from corporate but it will take time and you may or may not end up with steak only dinner. It would be at restaurant's discretion to remove the carrots and peas. Sure, you can get a refund and go to another restaurant but you will be hungry for longer time.

EDIT: When I placed my order with Muncie, Lucas warned that Kia has been adding extras to custom orders. He gave me an option to buy the extras if that happens or he can put in a new order. I didn't ultimately buy from Muncie, but I know they are one of the few good ones out there. If they are giving those options to customers, I can only imagine what some shady dealers will do.

 

[markjenn]

I’d summarize as follows: if you have a signed agreement (ideally a sales contract) with an agreed-upon price and what equipment the car includes, then the dealer is required to furnish the car as specified at the agreed-upon price. But very few cars are ordered this way.

Instead, most are ordered with verbal agreements (or non-binding paperwork) on refundable deposits without binding pricing. Often a trade is involved but without final pricing. In these instances, the customer didn’t order the car, the dealer did with a loose agreement to reserve the car for the customer when it arrives. In this case, the dealer can spec the car with extras if they want and while you can complain and appeal on a honesty/fairness basis, you have no legal leverage. Your recourse is walking away.

As a practical matter, you pick your battles, and if the deal you’re getting is a good one, I wouldn’t let this sort of thing torpedo the deal. Maybe you didn’t want exactly the add-one they’re providing, but they’re noise level items in the deal and can easily be sold for nearly what you paid. We’re talking a few hundred bucks on a $50k car.

- Mark

 

[PittPa]

I understand the principle of the deal but the added on expenses are .001% on a MSRP of $50k car. I would say the only thing I don't use is the Cargo cover but the seat back protection is great and I personally prefer carpeted mats over rubber or plastic in the summer. It's funny because when I get new cars, I sell all the additional items like these that didn't come with the car on Ebay and it pays for all the new items I want for my new car.

______________________________

 

[Promethus78]

I am not sure this is correct. If one goes to a restaurant and orders a steak and they bring steak and lobster is the person ordering required to accept and pay for the lobster? The person ordering should say, remove the lobster, I did not order that. The restaraunt's choice is to remove the lobster or not charge for it.

If you ordered the car got a receipt and paid a deposit YOU HAVE A CONTRACT likely with an estimated fulfillment date. At this point the sticker dosen't mean much, lots of deals are done in the auto industry where the contract does not match the sticker, they have a legal obligation to honor a contract.

A contract cannot be changed by one party without agreement by the other side. Tell the dealer in simple factual terms, you did not order these options, they are not in the contract we both signed, I do not want them. These items are not bolted to the car so they are easily removable (they are in the car in a bag or box). Maybe thats why these are chosen as the unordered options to supply; the dealer can easily remove them on a customer complaint vs oops we put a tow package on it by accident.....the dealer is not removing that......

Do research for your state laws, you have plenty of time, I expect NJ has bait and switch laws, contract laws, automobile dealer laws etc. Be prepared to discuss these laws with the dealer. Also be prepared to notify the appropriate govt entity about the situation if they offer anything except removing the unordered options or giving them to you free. In addition you should not have to reorder and wait for another car the factory might or might not add unordered options to (what unordered options might the next one get); what's the point of ordering specific items if they just put unordered optional items in the car.

I have also seen previous posts where the poster stated the car came with mats or other items that were not ordered and the dealer only charged the original contracted price (i.e. they received the additional items at no additional cost).

Bottom line, you do not have to pay for the lobster because you didn't not order it.

You can attempt to claim breach of contract over floor mats if you want too. I am positive the dealer will give you your deposit back (if you had to make one), and will have it sold to someone on their waiting list before you leave the lot pissed off.

 

[Nac]

I’d summarize as follows: if you have a signed agreement (ideally a sales contract) with an agreed-upon price and what equipment the car includes, then the dealer is required to furnish the car as specified at the agreed-upon price. But very few cars are ordered this way.

Instead, most are ordered with verbal agreements (or non-binding paperwork) on refundable deposits without binding pricing. Often a trade is involved but without final pricing. In these instances, the customer didn’t order the car, the dealer did with a loose agreement to reserve the car for the customer when it arrives. In this case, the dealer can spec the car with extras if they want and while you can complain and appeal on a honesty/fairness basis, you have no legal leverage. Your recourse is walking away.

As a practical matter, you pick your battles, and if the deal you’re getting is a good one, I wouldn’t let this sort of thing torpedo the deal. Maybe you didn’t want exactly the add-one they’re providing, but they’re noise level items in the deal and can easily be sold for nearly what you paid. We’re talking a few hundred bucks on a $50k car.

- Mark

Agreed good summary, if ordered using a binding sales contract the dealer is legally required to comply with the contract.

If ordered with verbal agreement (or non-binding paperwork) there is no contract to enforce. At that point its a personal decision whether to accept the vehicle with the delivered options or to walk away. It's the same as buying a vehicle that is sitting on the lot, the buyer negotiates what they believe is an acceptable deal or walks.

 

[Nac]

... Dealers can play hardball knowing they have the edge.

EDIT: When I placed my order with Muncie, Lucas warned that Kia has been adding extras to custom orders. He gave me an option to buy the extras if that happens or he can put in a new order. I didn't ultimately buy from Muncie, but I know they are one of the few good ones out there. If they are giving those options to customers, I can only imagine what some shady dealers will do.

The only edge the dealer has is if you are too emotionally invested in the vehicle, at some point each individual will override their emotional investment and reach their "its a bad deal point". Do you really care if someone else buys it at what you consider a bad deal? This is why some dealers are successful with a 6k markups; for some buyers its worth it, for others not so much.

Kia Muncie was honest in informing you that the factory was adding extras to custom orders. You were prepared for that up front. It appears the practice of the factory adding extras was a surprise to the OP. I understand his concern and believe the failure to inform resulting in "surprise it has more options than you ordered" is just a bad dealer practice.

 

[DarkMossJustin]

When I ordered my Telluride I specifically asked the salesman to only put Tow Package as extra additional installed equipment. I didn't even asked for carpet floor mats as I was going to buy some 3rd party all-weather mats. The dealer gave me a receipt with the options I asked for and the expected MSRP.

My VIN showed up on failcat last week and I saw it has extra stuff:

• Carpeted Floor Mats $210.00
• Cargo Cover $155.00
• Carpeted Cargo Mat w/ Seat Back Protection $115.00

I am sure these things are not there for free. The carpeted floor mats will just occupy some space in my garage as I am not going to be using them. Those $500 could have been put to a nice set of all-weather mats + cargo mat + spare money for gas. Did you have any similar experience with your order? Should I ask the dealer to remove those items and discount the cost?

Yeah if you didn’t order them, have some firm but polite words with your salesperson, and if you don’t get satisfaction, speak directly with the sales manager.

That being said, getting the factory price on the Cargo Cover and the amazing OEM Carpeted Cargo Mat w/ Seat Back Protection is well worth it in my opinion. I wanted those on my order and when KFOS picked up my order, they either weren’t available or someone somewhere forgot to check those boxes.

If it’s a dealbreaker, refuse to take delivery.

I’d imagine that if you’ve been waiting on your Telly for weeks or months and can afford the options listed, just keep the sticker as-is and have a spare set of OEM Carpeted Floor Mats like 90% of us here.

BTW, I can definitely recommend the OEM All Weather Floor Mats with “TELLURIDE” stamped into the amazingly awesome material.

And: If you definitely need coverage for the 2nd row center hump and the space between the 2nd row Captains Chairs, there’s no mats like the WeatherTechs for the Telly’s 2nd and 3rd rows.

______________________________

 

[Lith_SXPN]

The only edge the dealer has is if you are too emotionally invested in the vehicle, at some point each individual will override their emotional investment and reach their "its a bad deal point". Do you really care if someone else buys it at what you consider a bad deal? This is why some dealers are successful with a 6k markups; for some buyers its worth it, for others not so much.

Kia Muncie was honest in informing you that the factory was adding extras to custom orders. You were prepared for that up front. It appears the practice of the factory adding extras was a surprise to the OP. I understand his concern and believe the failure to inform resulting in "surprise it has more options than you ordered" is just a bad dealer practice.

That absolutely is a bad dealer practice. Does it stop dealers from doing it? Absolutely not. Whatever the case might be, dealer has the final say in taking the extras back. I will say this again, talk to the dealer and see what they offer. OP can then decide if the extra $500 worth of stuff is a deal breaker if the dealer will not budge.

Most, if not all, will be emotionally attached to the vehicle they waited 3-4 months for. Dealer knowing that gives them all the edge in the world. Dealer knowing that incoming Telluride will sell off the lot within few days is not helping the OP either. Your only option is to walk away from the car that you waited 4 months for over $500. They are not forcing the car on to you with extras. They will happily hand you over the deposit and sell the car to the next person in line with the extras.

Before I sidetrack any further, here are my personal opinions to OP:
1. The added extras on monroney stick is Kia add on, not BS add on by shady dealers
2. Only your dealer can tell you whether they will honor your custom order
3. You will have to decide if it's worth it if dealer refuse to take it back

 

[superk1977]

I looked up my vehicle VIN on Failcat and it did show additional $210 for carpeted floor mats, which I didn't order. I will see if they will throw those in for me or if they will take back. I plan on getting the all weather floor mats (decided on Smartliners).

 

[locorecto]

When ordered, I remember they told me the manufacture might change the prices of the vehicle. They didn't say the options might be added but the MSRP might change. I though this only had to to do with the price of the car which will very unlikely change during the year. I never thought about MSRP changing because of added options but manufacture install options affect the MSRP. That was a miscalculation on my par. They also note it on the order fine print. It looks like they cover their asses. Take a look at point 3. As other mentioned, you have to pick your fights and I am not planning to spent time and effort disputing this in court.

 

[locorecto]

...
BTW, I can definitely recommend the OEM All Weather Floor Mats with “TELLURIDE” stamped into the amazingly awesome material.

And: If you definitely need coverage for the 2nd row center hump and the space between the 2nd row Captains Chairs, there’s no mats like the WeatherTechs for the Telly’s 2nd and 3rd rows.

Thank for the recomendation. I am still undecided between the Tuxmats and 3D Maxpider. I have had WeatherTechs for my last 2 vehicles and the second row mats both curled on the edges. I am not planning to buy them again.