Hmm, u don't have a FOB? I have FOB and this app to remotely start mine.
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UVO (Kia Access App) not working?
- Thread author BasilFawlty
- Start date
I’m in south subs of Chicago ... so I am
In the same boat! It’s a pain! They need to fix this crap now... I lease and will not get this vehicle again without auto start on a fob
I've got the fob start. My experience so far is you have to stand about 10 ft. from the car for it to work. What good is that. I may as well go ahead and get in the car to start. Hopefully others are having a better experience with this.
Filbert19
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Our model did not come with a fob
BasilFawlty
Well-known member
You would think that some dealers who hang out here would know what's going on? Surely Kia would inform the dealers who are likely to be inundated with calls about this.
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locorecto
Active member
I work in the IT industry and it is definitely unacceptable to have this service down for the whole weekend and more. It doesn't matter the reason (planned/unplanned updates, hacking, catastrophic event at the datacenter, etc), there has to be a recovery plan to get back online in a few hours at most. People are paying hundreds of dollars a year to have this service. Other are thinking about renewing the service. The reputational damage to the product last forever. I heard KDEALER is down as well. 3 weeks ago window sticker service was down. It looks like this is being handled as a demo product. Someone should be fired.
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Last edited:
carlsoaw
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I'm receiving the same error. I just reactivated my account on Thursday. We're looking at temperatures in the single digits for the rest of the week, and I can't use the app to pre-heat my car. Normally I'd just tough it out, but we've got a newborn who needs to go to doctor's appointments, and that's just cruel.
I'm paying waaaaay too much money for this to not work. I called Kia out on Twitter, but of course no response.
I'm paying waaaaay too much money for this to not work. I called Kia out on Twitter, but of course no response.
qwikhit
Well-known member
There’s work arounds for this; no one expects you to put your newborn in a freezing car. Just gotta “make do” till it comes back
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locorecto
Active member
By no means I am excusing Kia here, but you could always use the remote starter on your FOB keys.
carlsoaw
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Definitely agree that there are work arounds, but three days without access, or even communication of an issue is absurd. I'm probably just venting out the week of no sleep though
Instructions unclear. I have a 2020 EX, and was under the impression the only way I could remote start was with the app. I'd LOVE to be proven wrong here!
2020's don't have it on the keyfob. It is incredibly frustrating KIA hasn't done any public communication on what's actually happening.Definitely agree that there are work arounds, but three days without access, or even communication of an issue is absurd. I'm probably just venting out the week of no sleep though
Instructions unclear. I have a 2020 EX, and was under the impression the only way I could remote start was with the app. I'd LOVE to be proven wrong here!
Until then, just gotta do it the old way and start the car yourself. Best of luck this week.
locorecto
Active member
My bad, I though you had a 2021 Model.Definitely agree that there are work arounds, but three days without access, or even communication of an issue is absurd. I'm probably just venting out the week of no sleep though
Instructions unclear. I have a 2020 EX, and was under the impression the only way I could remote start was with the app. I'd LOVE to be proven wrong here!
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BasilFawlty
Well-known member
And for sure they should not post BS about this being scheduled.
I remember in Grapes of Wrath when Ma Joad had to do that
Spitfire
New member
Just got a call from my salesperson and he didn’t know uvo was down. He wanted me to delete the app and reinstall. I had to explain about the error message on the app and that the owners section online was also down. So apparently they don’t clue their dealerships in either.
Now I get a message saying site is down for scheduled maintenance. BS of course but that makes it even worse. If you're going to schedule to be down for this long you let people know beforehand.
BTW what is the supposed effective distance for the key fob remote start. I can't find it in manual. Mine is lingering around 10 ft right now.
BTW what is the supposed effective distance for the key fob remote start. I can't find it in manual. Mine is lingering around 10 ft right now.
