UVO (Kia Access App) not working?

[Husker Soze]

Just for the sake of keeping the discussion open, let me respectfully state my opinion. Are we just suppose to shut up and stay quite until Kia decides to bring their services back (whenever that is)? IMHO, that is what this forum is all about: discussing the issues, speculating, helping and informing each others, calling out the bad apples and promoting the good ones. Hey Sure, it's not like it's the end of the world I can definitely live without it. That's not the point. The point is Kia is not a charity or non-profit organization offering a product for free. Whoever thinks they are getting this product for free for one year is wrong. You paid for this when you bought your car. Feeling ENTITLED for 20 bucks a months? Hell YEAHH!!!! Maybe that's nothing for you. It's for me. I pay less for Netflix, Spotify, Disney+, iCloud Drive, Amazon AWS, Amazon Prime, Google Maps (free), Waze(free) and the list goes on. I would have been infuriated if one of those service were to go down for 4 DAYS and not knowing when they are coming back. Sure, nobody is forcing me to buy/keeps those services. Sure it's not the end of the world if those service go down for days. However, I have the right to criticize, speculate and attacking a service for not meeting my expectations. BTW some people pay annually $200.

I'd disagree with you on this just base on general principle.

 

[wcarlson40]

Still down today......

Kia Owners Portal

owners.kia.com

And they really want me to PAY for this remote start service???

 

[GabeBKlyn]

looks like it’s beginning to get some coverage.

https://twitter.com/x/status/1361758388049297420

Kia Motors America experiences massive IT outage across the US

Kia Motors USA is experiencing a nationwide outage affecting IT servers, self-payment phone services, dealer platforms, and phone support.

www.bleepingcomputer.com

 

[GabeBKlyn]

looks like it’s beginning to get some coverage.

https://twitter.com/x/status/1361758388049297420

Kia Motors America experiences massive IT outage across the US

Kia Motors USA is experiencing a nationwide outage affecting IT servers, self-payment phone services, dealer platforms, and phone support.

www.bleepingcomputer.com

And two anecdotal reports that it’s ransomware. Not good considering any DR plan in 2021 should not include a 4+ day outage.

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[Husker Soze]

And two anecdotal reports that its ransomware. Not good considering any DR plan in 2021 should not include a 4+ day outage.

Yeah...not looking good for Kia.

 

[StephenCantrelle]

.

 

[JerseySXP]

I have a friend who works in Cyber Risk Management and rumor in his industry is that this is a ransomware attack.

 

[qwikhit]

Still down today......

Kia Owners Portal

owners.kia.com

And they really want me to PAY for this remote start service???

I bet if we all pressed them for some free month(s) I bet they cave in

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[Heiber]

I have a friend who works in Cyber Risk Management and rumor in his industry is that this is a ransomware attack.

Agree. An outage this long has to be something sever like ransomware or some other massive corruption of the data. I am guessing ransomware. Otherwise they would have at least restored some services.

 

[GabeBKlyn]

Agree. An outage this long has to be something sever like ransomware or some other massive corruption of the data. I am guessing ransomware. Otherwise they would have at least restored some services.

True. Really, is there any other plausible explanation other than ransomware at this point?

 

[Heiber]

True. Really, is there any other plausible explanation other than ransomware at this point?

Also since it is affecting multiple systems. Ransomware.

 

[Husker Soze]

True. Really, is there any other plausible explanation other than ransomware at this point?

It could been a planned update (like from the initial notice) that failed catastrophically...and couldn't revert back

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[JerseySXP]

It could been a planned update (like from the initial notice) that failed catastrophically...and couldn't revert back

My brother is high-up in IT with a pharma company...said this one isn't plausible as any part of a massive update would be checking and revalidating all of your back-ups.

 

[Husker Soze]

My brother is high-up in IT with a pharma company...said this one isn't plausible as any part of a massive update would be checking and revalidating all of your back-ups.

 

[GabeBKlyn]

It could been a planned update (like from the initial notice) that failed catastrophically...and couldn't revert back

No way. Put aside the fact that a catastrophic failure during an update would not cause this long of an outage due to a host of standard protections and controls, protections which are mandated for a public company to have in place.

But the key here is that multiple (all?) of Kia’s systems are impacted. I don’t see another explanation at this point.

Clearly the controls which should be in place, when properly implemented, should protect against ransomware as well (or at least restore back to a point prior to infection) but we know from other companies in the news that this is not always the case. Bottom line is that I wouldn’t want to be working IT at the moment for KIA.

 

[gman1868]

Kia Motors America experiences massive IT outage across the US

I called it, unconfirmed source makes it sound like a ransomware attack.

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[gman1868]

Kia Motors America experiences massive IT outage across the US

I called it, unconfirmed source makes it sound like a ransomware attack.

 

[gman1868]

Kia Motors America experiences massive IT outage across the US

I called it, unconfirmed source makes it sound like a ransomware attack.

 

[JerseySXP]

This begs the question did they not purchase enough Cyber insurance - I'll try to find out.

 

[Wildannie21]

Wow!! I wonder:
1. When will mainstream media pick this up
2. Will Kia pay the ransom.
3. How will it affects us and our Telly’s?
4. Will our Telly’s turn into a scene from one of the Fast and Furious films and start being controlled remotely?

Hospitals when attacked are often advised to pay the ransom.