7 months and waiting...

[Carol Jackson]

We placed an order for an EX on 8/19/20 at our local dealership in Richmond, VA and still no word. I only have a receipt for the deposit. Can’t tell if it was ordered through KFOS or Kdealer. Any advice for what to do next?

 

[whatthewhat]

You should ask the dealer where you are in the EX waitlist and whether you have been put into Kdealer yet. If they have entered you into Kdealer (basically a pre-order if I understand it), they should be able to give you a printout of something showing you are in Kdealer.

 

[JP#]

If your order is in KFOS then there is a date for delivery. If not in KFOS, then it would make me think the order was not put in. Either way your dealership needs to give you more information. After waiting 7 months I would be questioning them for some answers.

 

[Butch Cassidy]

That’s some great restraint and patience to go seven months and not hear anything… I would start with your dealer.

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[carmendoherty]

We placed an order for an EX on 8/19/20 at our local dealership in Richmond, VA and still no word. I only have a receipt for the deposit. Can’t tell if it was ordered through KFOS or Kdealer. Any advice for what to do

Hi Carol,

I also have been waiting since August based on an order from West Broad —not sure if it’s the same dealership. They set my expectation that they had a long list so it would be 5-8 months. I recently got updated that it was expected this month and pushed to next. My vin appeared on failcat in Feb. I would definitely call the dealership and ask. In my case, they didn’t always have an answer but they were responsive. Hopefully, it’s soon for both of us. Good luck!

 

[Carol Jackson]

Hi Carol,

I also have been waiting since August based on an order from West Broad —not sure if it’s the same dealership. They set my expectation that they had a long list so it would be 5-8 months. I recently got updated that it was expected this month and pushed to next. My vin appeared on failcat in Feb. I would definitely call the dealership and ask. In my case, they didn’t always have an answer but they were responsive. Hopefully, it’s soon for both of us. Good luck!

West Broad Kia Richmond, yes. Thanks for the info, we’ll call them again. What trim/color did you order?

 

[carmendoherty]

West Broad Kia Richmond, yes. Thanks for the info, we’ll call them again. What trim/color did you order?

Hi! SXP Black Copper/Dune. What did you order?

 

[Carol Jackson]

Hi! SXP Black Copper/Dune. What did you order?

EX AWD , GWP with gray interior

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[Kao]

Hi! SXP Black Copper/Dune. What did you order?

Best color combo EVER!!