2020 Telluride AWD rear end jerking thumping and vibrating

[jnoll66]

Ok so... Many complaints of cracked windshields, vibration on the highway and RPM's going way too high when I drive then press the gas pedal to accelerate...
Now I have the vibration and RPM issue. What agency in America protects us when we buy these new cars and companies do nothing to help knowing they have these issues... Wasn't this the company that had 4 cylinder engines catch fire then recently saw they had to fix them after YEARS of the initial issue complaints.
Only thing I know to do is contact the lemon law then take it to the dealer. They have 3 tries to fix the issue then action is taken. I'll take my money back and steer clear of Kia... I mean I should know better from years ago them being junk cars but it was the 100,000 mile warranty and rave reviews that made me select the Telluride. Actually I could probably sell it and get $3,000 more than I paid!

 

[2020Telly]

What agency in America protects us when we buy these new cars and companies do nothing to help knowing they have these issues

This is my observation, if complaints go unreported or under reported on NHTSA:

12 complaints on powertrain for 2020MY - 2020 KIA TELLURIDE SUV AWD | NHTSA
6 complaints on powertrain for 2021MY - 2021 KIA TELLURIDE SUV AWD | NHTSA
0 complaints on powertrain for 2022MY - 2022 KIA TELLURIDE SUV AWD | NHTSA

If I were shopping today with no knowledge of this forum, I would see that and think it must no longer be a problem. The problem may either happen right away or could manifest after so many miles. That doesn't mean it has stopped happening or that it doesn't happen right away. But if people purchasing new aren't complaining, that's what the numbers are showing even if it's not accurate. Some people pay attention to the complaints submitted to the agency that forces auto manufacturers to issue mandatory safety recalls that cost them millions of dollars.

I haven't gone back over the 1,000+ posts in this thread alone to count, but I would guess that more that 18 people have experienced this problem on their AWD Telluride.

 

[SC300ES]

Sadly the vibration issues seem to be affecting other makers too. I see that some new Pathfinder owners are complaining about the same issue. I guess it comes down to how your manufacturer handles it.

 

[jnoll66]

Now I just read somewhere that Michelin tire buyers experienced vibration issues after purchasing new tires.
I wonder if that is the issue as they are tires used on my Telluride and if they are on the Nissan's.
I have a dealer appt next week and will mention that as I did get that tire/wheel warranty through them.

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[Themlharris]

Now I just read somewhere that Michelin tire buyers experienced vibration issues after purchasing new tires.
I wonder if that is the issue as they are tires used on my Telluride and if they are on the Nissan's.
I have a dealer appt next week and will mention that as I did get that tire/wheel warranty through them.

Keep us updated! I don't have hte vibration issue on my brand new telly, but I am afraid it will start at some point.

 

[Telluryder777]

Hi all! Just got my AWD SX 22’ last night and on the long highway drive home it definitely has the signature problematic vibration at 65-75 mph.

I stayed up all night reading everyone’s informative posts. Thanks for sharing them. My experience is the same. It’s like a sound system pulsing aggressively every 2 seconds in & out, or a tiny earthquake, and it felt in all attachments the driver has to the car: seat, steering wheel, floor.

Im just here to say I have it on a 22’ AWD and apparently it’s still possible for those wondering if Kia fixed the issue.

It’s a magnificent vehicle otherwise, exactly what I dreamed of buying, and I’m pretty bummed about the long road ahead others have discussed, to deal with it.

 

[Katy_Tell]

Hi all! Just got my AWD SX 22’ last night and on the long highway drive home it definitely has the signature problematic vibration at 65-75 mph.

I stayed up all night reading everyone’s informative posts. Thanks for sharing them. My experience is the same. It’s like a sound system pulsing aggressively every 2 seconds in & out, or a tiny earthquake, and it felt in all attachments the driver has to the car: seat, steering wheel, floor.

Im just here to say I have it on a 22’ AWD and apparently it’s still possible for those wondering if Kia fixed the issue.

It’s a magnificent vehicle otherwise, exactly what I dreamed of buying, and I’m pretty bummed about the long road ahead others have discussed, to deal with it.

Hi Telluryder. Just a note to say I have seen your post here. I answered you in the other thread. Good that you posted here too. Hope the suggestion works out for you.

 

[smokey_mountain]

It is a very easy test, take it to a tire shop that has a road force balancing machine, e.g. Hunter. In a matter of 10 mins you would rule tires out, I found that road-force machine is precise and shows that even brand new tire is out of spec. I had that on Costco-purchased tires that Costco said were balanced but when I took them to the road-force shop they printed out that tire was out of spec and shall be replaced, that tire had 12 miles on it.
Issues with Telly vibration are puzzling, either because only a tiny fraction of users having it vs. 200K+ vehicles sold, or a design issue that will cost Kia millions to re-design. Likely #1 as Telly is on the 3rd year now and if design issue was indeed there it could have been likely addressed. There is a remote #3 that Kia does not see the urgency to fix, as they sell every single vehicle they make at MSRP or $10K+ above.

I am contemplating cancelling my order because good folks here are honest to confirm that even 2022 AWD has it.

Now I just read somewhere that Michelin tire buyers experienced vibration issues after purchasing new tires.
I wonder if that is the issue as they are tires used on my Telluride and if they are on the Nissan's.
I have a dealer appt next week and will mention that as I did get that tire/wheel warranty through them.

______________________________

 

[Telluryder777]

It is a very easy test, take it to a tire shop that has a road force balancing machine, e.g. Hunter. In a matter of 10 mins you would rule tires out, I found that road-force machine is precise and shows that even brand new tire is out of spec. I had that on Costco-purchased tires that Costco said were balanced but when I took them to the road-force shop they printed out that tire was out of spec and shall be replaced, that tire had 12 miles on it.
Issues with Telly vibration are puzzling, either because only a tiny fraction of users having it vs. 200K+ vehicles sold, or a design issue that will cost Kia millions to re-design. Likely #1 as Telly is on the 3rd year now and if design issue was indeed there it could have been likely addressed. There is a remote #3 that Kia does not see the urgency to fix, as they sell every single vehicle they make at MSRP or $10K+ above.

I am contemplating cancelling my order because good folks here are honest to confirm that even 2022 AWD has it.

I am going to check the tires out fully and let everyone know what I find on my brand new 22’. They are Michelin primacy Ltx 245/50 R 20

 

[smokey_mountain]

Just take it to an independent shop to keep things clean from a dealer confirmation bias.

I am going to check the tires out fully and let everyone know what I find on my brand new 22’. They are Michelin primacy Ltx 245/50 R 20

 

[Katy_Tell]

It is a very easy test, take it to a tire shop that has a road force balancing machine, e.g. Hunter. In a matter of 10 mins you would rule tires out, I found that road-force machine is precise and shows that even brand new tire is out of spec. I had that on Costco-purchased tires that Costco said were balanced but when I took them to the road-force shop they printed out that tire was out of spec and shall be replaced, that tire had 12 miles on it.
Issues with Telly vibration are puzzling, either because only a tiny fraction of users having it vs. 200K+ vehicles sold, or a design issue that will cost Kia millions to re-design. Likely #1 as Telly is on the 3rd year now and if design issue was indeed there it could have been likely addressed. There is a remote #3 that Kia does not see the urgency to fix, as they sell every single vehicle they make at MSRP or $10K+ above.

I am contemplating cancelling my order because good folks here are honest to confirm that even 2022 AWD has it.

In fairness, Vibration problems occur in non Kia vehicles too. I had one in my old Pilot. It was not a tire issue, and, I never was able to find the cause. It seemed to have something to do with the shifting (30-35 mph). With that said, I still got over 260K miles on it.

My T has had no problems with vibration.

Smokey, I don’t mean to sound like I am glossing this issue over, but, this is a two-edged forum. You get the bad, along with the good. After reading many of the problems people have had with their vehicle, a person could easily talk themselves out of buying one. But, problems exist for every vehicle on the market today. I have a feeling that if you picked any model car and researched it, you could reach the same conclusion to cancel. Btw. The Telluride had the highest score that I have ever seen on a vehicle by Consumer Reports (checkout the ratings chart in their auto issue for all makes and models over the last few years. You will see what I am talking about in the listings showing vehicle systems performance). Btw, CR rated it with an overall score of 97 after I bought mine. Went to 96. Now, recently, it was back up to 97. In the past the Telluride scored 5-6 points higher than next highest rated vehicle (I think it is the Toyota Camry). In the end, it is only your decision, based on your comfort level that matters, when deciding. I am just saying that there will be issues with whatever car you purchase.

 

[Katy_Tell]

Just take it to an independent shop to keep things clean from a dealer confirmation bias.

Btw, I like your suggestion on the machine. In fact, I just told my wife the same thing when talking about Telluryder’s experience.

But, since she encountered this problem on the drive home from the dealer after receiving her vehicle, I think she should talk to them first, and let the tech ride with her so she can reproduce it for them. This problem was confirmed by her husband. So, it is not intermittent. Should be easy to reproduce.

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[smokey_mountain]

@Katy_Tell good points on every brand and model's problems, not trying to persuade anyone out of purchasing anything, Telluride sells so well for a good reason, my concern in only with after-sales support. We are living in the crazy fast-moving busy world where visits to the dealer are "expensive" not in dollars but in time. I wish Kia was jumping in to help those poor souls who have vibration issues. I am so hopeful that @Telluryder777 's dealer would jump in to help.
My local dealer told me that no extended drive test is possible on delivery with speeds above 55MPH (up 1000 miles car is in break-in), if I do detect the vibration in the vehicle and reject delivery they still want to sell it to a next customer and there is 9-months line and they do not want to rake 100+ miles on it or driving above 55MHP.

 

[Katy_Tell]

@Katy_Tell good points on every brand and model's problems, not trying to persuade anyone out of purchasing anything, Telluride sells so well for a good reason, my concern in only with after-sales support.

Yes. I am concerned about that, too. I almost feel like Kia is a victim of their own success. Overwhelming demand, parts shortages, transport difficulties, and the service departments are caught in the middle. Since the history on this new model is being composed, not a lot of reference material available to diagnose problems, and service departments dishing a bunch of BS to cover themselves.

That is my take.

 

[2020Telly]

Yes. I am concerned about that, too. I almost feel like Kia is a victim of their own success. Overwhelming demand, parts shortages, transport difficulties, and the service departments are caught in the middle. Since the history on this new model is being composed, not a lot of reference material available to diagnose problems, and service departments dishing a bunch of BS to cover themselves.

That is my take.

I would agree with you except for one thing. Why are Kia owners still having trouble getting dealers to acknowledge a problem when Hyundai acknowledged this similar issue 2 years ago and addressed it with a Technical Service Bulletin?

2020 Telluride AWD rear end jerking thumping and vibrating

If this guy on the Hyundai Palisade forum is right Hyundai has issued a TSB for this issue! Here is a quote from that forum (forgive me if this is forbidden here but a TSB is super important) “ratherman, Registered, Joined 15 days ago, 7 Posts 1 day ago There is now a Technical Service...

tellurideforum.org

I think the Palisade HTRAC is the same system as the Telluride AWD. The Telluride is only sold in North America, Canada and the Middle East and they have probably sold 195k+ in the US, in that same time the Palisade sold 175K in the US. But the Palisade is also sold in South Korea and about 5 other countries countries and already over 300K in sales worldwide. So yes the Telluride history is relatively new, but if the vehicles share the same parts, why a fix for one but not the other?

This might explain it, the two parts listed on the Hyundai TSB are $2,000 and I have no idea what labor might be to install them. I doubt dealers what to eat that cost without Kia's help. Hyundai calls it "America's Best Warranty." Kia brands it as a "testament to our commitment to quality." Some Kia AWD owners are still waiting for Kia to testify.

 

[Katy_Tell]

I would agree with you except for one thing. Why are Kia owners still having trouble getting dealers to acknowledge a problem when Hyundai acknowledged this similar issue 2 years ago and addressed it with a Technical Service Bulletin?

2020 Telluride AWD rear end jerking thumping and vibrating

If this guy on the Hyundai Palisade forum is right Hyundai has issued a TSB for this issue! Here is a quote from that forum (forgive me if this is forbidden here but a TSB is super important) “ratherman, Registered, Joined 15 days ago, 7 Posts 1 day ago There is now a Technical Service...

tellurideforum.org

I think the Palisade HTRAC is the same system as the Telluride AWD. The Telluride is only sold in North America, Canada and the Middle East and they have probably sold 195k+ in the US, in that same time the Palisade sold 175K in the US. But the Palisade is also sold in South Korea and about 5 other countries countries and already over 300K in sales worldwide. So yes the Telluride history is relatively new, but if the vehicles share the same parts, why a fix for one but not the other?

This might explain it, the two parts listed on the Hyundai TSB are $2,000 and I have no idea what labor might be to install them. I doubt dealers what to eat that cost without Kia's help. Hyundai calls it "America's Best Warranty." Kia brands it as a "testament to our commitment to quality." Some Kia AWD owners are still waiting for Kia to testify.

Great observations and great questions. IF it is the same product, then, to coin a phrase, ‘The truth is out there!‘

We just don’t know where to find it at Kia! Hence, my use of ‘BS‘. Is it the dealerships, or does it rest with corporate? Btw, to be fair BS is not limited to Kia. I have experienced it after purchasing other brands as well. Seems to be common practice.

______________________________

 

[smokey_mountain]

I would agree with you except for one thing. Why are Kia owners still having trouble getting dealers to acknowledge a problem when Hyundai acknowledged this similar issue 2 years ago and addressed it with a Technical Service Bulletin?

2020 Telluride AWD rear end jerking thumping and vibrating

If this guy on the Hyundai Palisade forum is right Hyundai has issued a TSB for this issue! Here is a quote from that forum (forgive me if this is forbidden here but a TSB is super important) “ratherman, Registered, Joined 15 days ago, 7 Posts 1 day ago There is now a Technical Service...

tellurideforum.org

I think the Palisade HTRAC is the same system as the Telluride AWD. The Telluride is only sold in North America, Canada and the Middle East and they have probably sold 195k+ in the US, in that same time the Palisade sold 175K in the US. But the Palisade is also sold in South Korea and about 5 other countries countries and already over 300K in sales worldwide. So yes the Telluride history is relatively new, but if the vehicles share the same parts, why a fix for one but not the other?

This might explain it, the two parts listed on the Hyundai TSB are $2,000 and I have no idea what labor might be to install them. I doubt dealers what to eat that cost without Kia's help. Hyundai calls it "America's Best Warranty." Kia brands it as a "testament to our commitment to quality." Some Kia AWD owners are still waiting for Kia to testify.

^^^^^^^^^^^ Precisely @2020Telly

 

[Telluryder777]

Hi all I’m back after the dealership master mechanic visit. I need to say first that my dealership has gone the extra mile for me and I have a rental paid for by them. I’ve met higher management, many employees, and they’re all acting totally professional and kind. I feel VERY fortunate.

After the original return test drive, where the master mechanic felt vibration for himself, I turned the new vehicle in 2 weeks ago without doing any mechanical checks independently. I went back and forth on this decision because I didn’t want them to say for any reason that I could have caused the vibration with another mechanic. I left it as it was the first day I took it home.

Today we went for a test drive again. The roof rack was moved and remeasured. It was 2” off spec. This fixed the louder hum that accompanies the vibration. They also found two bad tires and replaced them. There was a difference but it did not stop the vibration. We all felt it on all 4 seats (2 front 2 middle).

So unfortunately I returned it to the mechanics, knowing that this is likely just a part of the less costly steps they must take to try everything before getting deeper into the issue.
We did try to mention the forum advice, the Hyundai TSB, the components in question, and I’m not sure how it was received. It was probably the same result as telling your doctor you googled your health problem and a lot of internet people said ________. I tried.


I have read nearly all 61 pages of this thread. The common theme is: this a process of which is long, time consuming, frustrating at times, and scary all while you’re making payments. I feel empowered by posts here with more knowledge than I would have had blindly asking the dealership for help, and I thank everyone for their input. Especially those who do not dismiss this as just a small group of people. To that I say it’s like anything else in life, it doesn’t affect you until it’s you.
I get it. I wasn’t aware of food allergy lifestyle until my son almost died from eating something. Life is like that. Just try to have compassion and feel grateful if you’re not the owner of a vehicle that numbs your body to drive, after only a few minutes. I really like the telluride. I really like my dealership. I am hoping the district Kia or corporate Kia empowers the dealership to do what they must to get my case repaired.

 

[G-200581]

In fairness, Vibration problems occur in non Kia vehicles too. I had one in my old Pilot. It was not a tire issue, and, I never was able to find the cause. It seemed to have something to do with the shifting (30-35 mph). With that said, I still got over 260K miles on it.

My T has had no problems with vibration.

Smokey, I don’t mean to sound like I am glossing this issue over, but, this is a two-edged forum. You get the bad, along with the good. After reading many of the problems people have had with their vehicle, a person could easily talk themselves out of buying one. But, problems exist for every vehicle on the market today. I have a feeling that if you picked any model car and researched it, you could reach the same conclusion to cancel. Btw. The Telluride had the highest score that I have ever seen on a vehicle by Consumer Reports (checkout the ratings chart in their auto issue for all makes and models over the last few years. You will see what I am talking about in the listings showing vehicle systems performance). Btw, CR rated it with an overall score of 97 after I bought mine. Went to 96. Now, recently, it was back up to 97. In the past the Telluride scored 5-6 points higher than next highest rated vehicle (I think it is the Toyota Camry). In the end, it is only your decision, based on your comfort level that matters, when deciding. I am just saying that there will be issues with whatever car you purchase.

If you’re using Consumer Reports for accuracy, you’re looking in the wrong place.
Absolute worst resource for unbiased information on the planet.

Use the forums from the people who own, drive, and experience real life use.

 

[semsi]

How do you check the car has vibration or not? If it has it definitely will show if i hit 60-75 mph or sometimes it's there and sometimes not.
Can we check before purchasing it make sure?