Improper oil filter install

[Ghipp]

Concerns valid? I took my 2020 telluride to the dealer for a routine oil change yesterday. Once complete the car was pulled around to the customer parking area. However, as I was walking towards the vehicle the mechanic quickly returned it to the service area. I notice oil was draining from under the car onto the pavement—see photos. According to the service department director the O-ring on the new oil filter failed causing motor oil to spray all over the lower engine area. The mechanic estimated that about a quart of oil was lost.

I’m concerned that there could’ve been some engine damage from driving the vehicle within the dealer lot. I suspect the engine was running for less than 2 minutes. Should I be concerned? Any diagnostic test that should be considered to determine if any damage occurred? Have to say that the exhaust sounds different now….making a sputtering sound.

Thanks in advance for any advice.

 

[Senator20]

Your fine.

 

[Socal949]

I would keep an eye on it just to be safe. Better safe than sorry. As long as the engine had enough oil I don’t see it causing any damage. Now if the car had no oil in it and you ran it for a while then I would be concerned.

 

[Senator20]

I would just have them clean up the oil that sprayed underneath the car.

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[G-439242]

I would keep an eye on it just to be safe. Better safe than sorry. As long as the engine had enough oil I don’t see it causing and damage. Now if the car had no oil in it and you ran it for a while then I would be concerned.

Thank you and will do.

 

[Tellmeride]

Do you have this episode documented with the dealership? Because if it does develop into an engine problem down the road and you want to take it up with them, they can easily say WHATCHU TALKING ABOUT WILLIS?!

 

[PittPa]

I drove my BMW home from the dealership a few years ago and was told to immediately come back. I told them I was home and they sent a mechanic to torque the drain plug (it was loose and dripping oil). I've actually had more issues with dealer related service on cars as opposed to small shops that I take my old Porsche to.

 

[Nac]

I’m concerned that there could’ve been some engine damage from driving the vehicle within the dealer lot. I suspect the engine was running for less than 2 minutes. Should I be concerned? Any diagnostic test that should be considered to determine if any damage occurred? Have to say that the exhaust sounds different now….making a sputtering sound.

Thanks in advance for any advice.

Concerns that someone screwed up your car while working on it are always valid. I expect the exhaust sounds different because you know oil leaked from the engine and are now hyper aware of every sound, thinking it might be related.

If only 1 qt was lost then the oil level was at the low mark on the dipstick. At the Low level mark it is still ok to operate the engine. I would be much more concerned if it lost 2 or more qts.

I had a Honda Prelude many years ago and an oil change company did not tighten the drain plug. The plug eventually vibrated out of the pan and dumped the oil while I was on my way home from work (20 min drive). I noticed something was wrong when the oil warning light would illuminate when accelerating and extinguish when braking. I thought the sensor or a connector was loose or failing. I later found out it was oil sloshing in the pan causing a true low oil level condition to be detected.

When I got home I pulled in the garage and the oil light came on and stayed illuminated, I backed out of the garage and saw a large oil puddle on the garage floor and immediately shut off the car.

I replaced the oil plug, added new oil (myself) and drove over to the oil change place to let them know what happened and I filed a claim.

That car ran without issue and was in excellent condition when I sold it 2 years later, apparently there was enough oil in the system and in the pan to keep it lubricated; I was very lucky my drive home was not longer or I probably would have been replacing an engine and fighting with the oil change place to pay for it. Since then I have done all my own oil changes.

I think your Telluride is fine; however, I would have the dealership document the issue and provide you with that documentation for future use should the need arise. If they don't or wont document the mistake you should document it and file a complaint with KIA corporate so there is a record of it (get a file or complaint number)

One other thing I noticed during my saga with the prelude; a quart of oil spilled on a garage floor or parking lot spreads out fast and looks like a hell of a lot more than a quart.....

Its also a real pain in the ass to clean up....

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[Bohen]

I agree with everyone on here saying you are fine as well as you should also have it documented that they dropped the ball on this matter.
Just so that your butt is covered incase Murphy decides to say's .
Also request for them to thoroughly clean that area and under carriage .

 

[beato1]

This is a good reason why we go to our trusted mechanics. Over the long haul, we develop that relationship that we both appreciate each other (client and them as business operators)--almost to a first name basis!. Of course, dealership has the same vested interest, too. But the high volume of traffic and the high turn over rate of mechanics/technicians at the dealership makes it difficult to maintain high quality of work! We hardly know them and vice versa. This is akin to keeping the same doctor for years. We keep paying the high health insurance premiums to keep our doctors. We hate to lose the good doctor. Same with mechanics. Jiffy Lube, Pepboys, Merchants, etc are in the same situation. We just cannot expect that the same mechanic that we had last time will be the same next time. A small shop may be hard to get a schedule with but not impossible if you give it time. And it's almost always preferable if you want to maintain that long term relationship that is built on trust. Just like that good doctor! As for me, I have been changing my own oil for years--one less major thing to worry about (it also gets easier each time, trust me) especially in this time of pandemic! Oh btw, I just received multiple notices via texts, email and slow mail that I'm due for my 7,500 mile maintenance (tire rotation, oil change, etc). But like my dentist, I say no for now due to Omicron! Good thing I already changed the oil at 5,200 miles. Rotation and such can wait. Happy new year to all! Thanks.

 

[allison]

Concerns valid? I took my 2020 telluride to the dealer for a routine oil change yesterday. Once complete the car was pulled around to the customer parking area. However, as I was walking towards the vehicle the mechanic quickly returned it to the service area. I notice oil was draining from under the car onto the pavement—see photos. According to the service department director the O-ring on the new oil filter failed causing motor oil to spray all over the lower engine area. The mechanic estimated that about a quart of oil was lost.

I’m concerned that there could’ve been some engine damage from driving the vehicle within the dealer lot. I suspect the engine was running for less than 2 minutes. Should I be concerned? Any diagnostic test that should be considered to determine if any damage occurred? Have to say that the exhaust sounds different now….making a sputtering sound.

Thanks in advance for any advice.

I have this happen twice. Once was in December 2021 and again in March 2022. There is only one Kia dealership in my city. I am thinking of driving to another bigger city to get my oil changed. When I took it in in March I told them again about the earlier incident in December and it still happened. I wish I could get a good explanation of why this is happening.

 

[arattle]

I have this happen twice. Once was in December 2021 and again in March 2022. There is only one Kia dealership in my city. I am thinking of driving to another bigger city to get my oil changed. When I took it in in March I told them again about the earlier incident in December and it still happened. I wish I could get a good explanation of why this is happening.

Why do people go to dealers for oil changes? Any competent auto shop will perform it quicker and cheaper than the dealer. Not even mentioning doing them yourself, which is also very easy on the Telluride.

Also, unless you're driving a crazy number of miles, why change oil ever 3 months? Synthetic oil is going to last you at least 7500 miles or up to a year, whichever comes sooner.

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