Hi all,
Unfortunately after waiting for 6 months for what I thought was going to be an incredible & reliable vehicle has been nothing short of a nightmare. Wondering if anyone has dealt with a similar situation. I picked up my 2022 telluride at the end of February & was in love! That was until the begging of June we noticed a small oil leak on the garage floor. Called our dealership & was able to get in mid June to be looked at where were told it needed a valve replacement. We were told it would be there for 2 days since they had to order the parts, two days turned into a week when we were then told we needed a full motor replacement due to a factory defect. Car has 4K miles on it. It has now been in the shop for over 7 weeks & we’ve been getting the run around & lied to by both our dealership & corporate who told us last week they would be buying the vehicle back. My state has a 30 day out of service lemon law, obviously we are well past that. Unfortunately Kia corporate never followed through with this & is now ignoring all of our phone calls & emails so we aren’t able to get the process moving. Our dealership isn’t returning our phone calls. I realize I may be one of the few going through this while everyone else has trouble free Tellurides but I’m wondering if anyone else has gone through this & what their outcome was. I would never buy a Kia again not because of the vehicle, because of the horrendous customer service. Being ignored & being lied to all while paying on a brand new vehicle that I haven’t been able to drive in almost two months is unacceptable.
Unfortunately after waiting for 6 months for what I thought was going to be an incredible & reliable vehicle has been nothing short of a nightmare. Wondering if anyone has dealt with a similar situation. I picked up my 2022 telluride at the end of February & was in love! That was until the begging of June we noticed a small oil leak on the garage floor. Called our dealership & was able to get in mid June to be looked at where were told it needed a valve replacement. We were told it would be there for 2 days since they had to order the parts, two days turned into a week when we were then told we needed a full motor replacement due to a factory defect. Car has 4K miles on it. It has now been in the shop for over 7 weeks & we’ve been getting the run around & lied to by both our dealership & corporate who told us last week they would be buying the vehicle back. My state has a 30 day out of service lemon law, obviously we are well past that. Unfortunately Kia corporate never followed through with this & is now ignoring all of our phone calls & emails so we aren’t able to get the process moving. Our dealership isn’t returning our phone calls. I realize I may be one of the few going through this while everyone else has trouble free Tellurides but I’m wondering if anyone else has gone through this & what their outcome was. I would never buy a Kia again not because of the vehicle, because of the horrendous customer service. Being ignored & being lied to all while paying on a brand new vehicle that I haven’t been able to drive in almost two months is unacceptable.
