2020 Telluride AWD rear end jerking thumping and vibrating

[smokey_mountain]

I have tried to go through Arbitration to get the issue fixed instead of starting a Lemon Law right away. Arbitration wastes time, automakers prefer it as it is essentially risk-free to them as they select and appoint the Arbitrators and decisions enforcement can takes years for them if they want to.
Mistake was that once an Arbitrator rules against you and courts despise Lemon lawsuits and if they see that Arbitration was not in your favor, courts almost always automatically support Arbitration decisions to save time.

a) you are wasting time (at least with cases like vibration, Arbitrator will not drive your truck to 70 MPH in 65 MPH zone;
b) if they rule against you, you are weakening your court case.

Can you clarify why this was a mistake? What happened and what would you have done differently instead?

 

[Bev]

Yes, Picoscope argument is an endless loop as Kia will tell you that they are not accepting 3rd party tests only what Kia dealers/techs measure themselves and their measurements will always be "within spec". Attorney can ask Kia to disclose the acceptable specs and then you can cross reference GM dealer results it would help you with the Lemon Law case. I am truly sorry that you have to live through this, I know exactly what it is like, just happened to me 10 months ago, make sure you stay away from arbitration through BBB Autoline this is the process where a manufacturer appoints an arbitrator. Major mistake on my part.

Oh WOW! I will contact the Texas Attorney General next week. It is a Chevy dealer I am going to. I may also contact a shop that specializes in drive shafts and power trains.
I think we all need an attorney.
I wonder how we could find out who the attorneys were on this last class action against Hyundai?

 

[JerseySXP]

Oh WOW! I will contact the Texas Attorney General next week. It is a Chevy dealer I am going to. I may also contact a shop that specializes in drive shafts and power trains.
I think we all need an attorney.
I wonder how we could find out who the attorneys were on this last class action against Hyundai?

I do truly think that many may be having vibration but chalking it up to being normal...

I was just going to recommend a company near you that specializes in driveshafts near you. I found one that does custom molded ones who could probably tell by looking at if the driveshaft is the issue.

I'm still in awe that most cases where Kia physically sends an engineer to diagnose situations are much more difficult to deal with versus this happening to owners too far away from GA.

That in itself is grounds for class action because people in the Southeast are unnecessarily being discriminated in this matter because they are "closer" to the plant...

 

[Kwim]

Can you clarify why this was a mistake? What happened and what would you have done differently instead?

Because this arbitration is supported by producers' money. If you submit to arbitration, in Canada you agree to waive further legal claims. I, too, went there at first, but I came to my senses in time and go to the court of the royal bench.

______________________________

 

[Bev]

I do truly think that many may be having vibration but chalking it up to being normal...

I was just going to recommend a company near you that specializes in driveshafts near you. I found one that does custom molded ones who could probably tell by looking at if the driveshaft is the issue.

I'm still in awe that most cases where Kia physically sends an engineer to diagnose situations are much more difficult to deal with versus this happening to owners too far away from GA.

That in itself is grounds for class action because people in the Southeast are unnecessarily being discriminated in this matter because they are "closer" to the plant...

If you found a place for me to take it too, please pass it on.
Thank you

 

[JerseySXP]

If you found a place for me to take it too, please pass it on.
Thank you

Where are you located again?

 

[JerseySXP]

Because this arbitration is supported by producers' money. If you submit to arbitration, in Canada you agree to waive further legal claims. I, too, went there at first, but I came to my senses in time and go to the court of the royal bench.

In NJ - arbitration is paid for by the selling party which makes it a little interesting. It invites them to try harder fixing the issue versus paying for arbitration.

 

[Bev]

Where are you located again?

San Antonio

______________________________

 

[JerseySXP]

San Antonio

Read a few reviews here and they look legit:

Driveshaft Specialist Inc

Driveshaft Specialist Aluminum and Steel drive shaft and driveshafts custom driveshafts and driveshaft parts

www.driveshaftspecialist.com

 

[Bev]

Read a few reviews here and they look legit:

Driveshaft Specialist Inc

Driveshaft Specialist Aluminum and Steel drive shaft and driveshafts custom driveshafts and driveshaft parts

www.driveshaftspecialist.com

Thank you. I guess I could have looked. I just didn't know what to look for.
I think I need to find an attorney next. lol

 

[mgoblue]

I think it’s important to remember what arbitration is and what it isn’t, so your expectations aren't wrong.

IMO it's is not a way to resolve a difference in opinion about a car issue. They are not mechanics, so all this stuff about picoscope and whatnot is likely going to go over their heads.

What they're there for is to help lemon law type claims get handled without the use of a court system. From my understanding (based on others I've spoken to) they review whatever documentation/evidence you provide to support your claim, ensure that it meets the criteria, and then make a decision.

As an example, in my state (Ohio) any one of these things needs to happen in order for a car to be a lemon:
* 1 failed attempt to fix a problem that could cause death/injury
* 3 failed attempts to fix any other single problem
* 8 failed attempts to fix different problems
* 30 days in service

In order to have any chance of success with arbitration you need documentation for your claim showing the dealership attempted fix(es) and they failed.

It sounds like for some of you, you may have trouble even getting the service department to even acknowledge there's an issue. Arbitration isn't going to help you there I don't think.

I would certainly recommend talking to a lawyer. It's not fun, I know, but it can be helpful in navigating how to best move forward. Due to the way that many/most lemon laws work, they can often pass their fees on to the manufacturer meaning you don't end up paying anything. Each scenario is different but it was helpful for me to talk to a few of them and get some ideas/options for what I can do.

You can find plenty by searching for "lemon law lawyer [your state name]."

 

[smokey_mountain]

Driveshaft vibration problem is consistently reproducible every time. If vibration changes from road to road or from speed to speed, it could be more complicated or more than one problem.

I came to pick up my Telluride and took it on 40 mins test drive, I spent time driving at different speeds on the highway feeling for vibrations. Was so happy that it passed my test but... dealer received wrong car for me, it did not have the towing package on it that I have ordered. They were saying that Kia sent them the wrong car. I ended up with no car and they told me that they would need to order a new one. It took over 6 months for that one to arrive, now I am being told that another 6 months... and who knows if the second one will be vibrations-free. Schizophrenia around Telluride has no signs of slowing down, and none of the competitors have the vehicle that meets super quiet ride, passenger space and normal 6-cyl engine of Telluride - pretty sad state of affairs if you ask me.

With that replacing the drive shaft may be a viable option but it is very pricey.

I do truly think that many may be having vibration but chalking it up to being normal...

I was just going to recommend a company near you that specializes in driveshafts near you. I found one that does custom molded ones who could probably tell by looking at if the driveshaft is the issue.

I'm still in awe that most cases where Kia physically sends an engineer to diagnose situations are much more difficult to deal with versus this happening to owners too far away from GA.

That in itself is grounds for class action because people in the Southeast are unnecessarily being discriminated in this matter because they are "closer" to the plant...

______________________________

 

[JerseySXP]

I think it’s important to remember what arbitration is and what it isn’t, so your expectations aren't wrong.

IMO it's is not a way to resolve a difference in opinion about a car issue. They are not mechanics, so all this stuff about picoscope and whatnot is likely going to go over their heads.

What they're there for is to help lemon law type claims get handled without the use of a court system. From my understanding (based on others I've spoken to) they review whatever documentation/evidence you provide to support your claim, ensure that it meets the criteria, and then make a decision.

As an example, in my state (Ohio) any one of these things needs to happen in order for a car to be a lemon:
* 1 failed attempt to fix a problem that could cause death/injury
* 3 failed attempts to fix any other single problem
* 8 failed attempts to fix different problems
* 30 days in service

In order to have any chance of success with arbitration you need documentation for your claim showing the dealership attempted fix(es) and they failed.

It sounds like for some of you, you may have trouble even getting the service department to even acknowledge there's an issue. Arbitration isn't going to help you there I don't think.

I would certainly recommend talking to a lawyer. It's not fun, I know, but it can be helpful in navigating how to best move forward. Due to the way that many/most lemon laws work, they can often pass their fees on to the manufacturer meaning you don't end up paying anything. Each scenario is different but it was helpful for me to talk to a few of them and get some ideas/options for what I can do.

You can find plenty by searching for "lemon law lawyer [your state name]."

+1 on this...getting them to go on record saying they feel something off is step one and if they try to balance the wheels that is your first attempt. The key is obviously good documentation. Follow-up every single verbal conversation with an email to that tech - they don't have an email address ok then confirm it with the service manger (100% needs an email address). Don't be OK with just verbal conversations at the service center.

Here is the thing folks - outside of this issue we mostly love our trucks...I don't think any of us want to "lemon" their rides or really have Kia buy them back...what we want is for them to chalk up the money and replace the driveshaft and/or AWD coupler once they go through all of the tire fixes.

They should get their act together because it's forums like this and the FB group that can easily get a class action put together...

 

[smokey_mountain]

Good and sound advice. Documentation is king. I had 191 printed pages of documentation for my arbitration with GM including 3rd party independent ASE certified master mechanics confirming the issue with pico measurements and in writing. Arbitrator accepted them all and said, documentation is good but I also need to see/feel/experience the issue myself to get a final decision then he proceeded ... we drove around the block, no vibration, Arbitrator said "could not reproduce" and denied my claim.

+1 on this...getting them to go on record saying they feel something off is step one and if they try to balance the wheels that is your first attempt. The key is obviously good documentation. Follow-up every single verbal conversation with an email to that tech - they don't have an email address ok then confirm it with the service manger (100% needs an email address). Don't be OK with just verbal conversations at the service center.

Here is the thing folks - outside of this issue we mostly love our trucks...I don't think any of us want to "lemon" their rides or really have Kia buy them back...what we want is for them to chalk up the money and replace the driveshaft and/or AWD coupler once they go through all of the tire fixes.

They should get their act together because it's forums like this and the FB group that can easily get a class action put together...

 

[CaptChrisP]

Anybody feel a oscillating vibration at around 70mph?
SX AWD

Interesting tie in here. I have the vibration in my T-ride and tonight I just rented a KIA K5 to drive home, 200 miles. I noticed the same type of vibration, but a little stronger in this car, at 50-55 mph. It was more pronounced when it was in 8th gear rather than 7th or 6th. I doubt they use the same drive shaft, so it may be a gear issue, or it may be the same problem in another one of their driveshafts. Has anyone checked the other KIA forums for the same issue?

 

[Kwim]

Guys, you are forgetting a very important thing that in this situation will be impossible to do:

A defect has commonly been described as “a defective condition unreasonably dangerous to the user or consumer or to his property”. There must be a determination that the product itself falls short of reasonable standards. The onus is on the plaintiff to prove, on the balance of probabilities and considering all circumstances, that the product, as designed, manufactured or labelled, fell below reasonable standards.

Kia will say - this is the norm for telluride, and that's all. You can be 10 owners, 100 owners, 10,000 owners - but you can't do anything about it.

______________________________

 

[Bev]

I think it’s important to remember what arbitration is and what it isn’t, so your expectations aren't wrong.

IMO it's is not a way to resolve a difference in opinion about a car issue. They are not mechanics, so all this stuff about picoscope and whatnot is likely going to go over their heads.

What they're there for is to help lemon law type claims get handled without the use of a court system. From my understanding (based on others I've spoken to) they review whatever documentation/evidence you provide to support your claim, ensure that it meets the criteria, and then make a decision.

As an example, in my state (Ohio) any one of these things needs to happen in order for a car to be a lemon:
* 1 failed attempt to fix a problem that could cause death/injury
* 3 failed attempts to fix any other single problem
* 8 failed attempts to fix different problems
* 30 days in service

In order to have any chance of success with arbitration you need documentation for your claim showing the dealership attempted fix(es) and they failed.

It sounds like for some of you, you may have trouble even getting the service department to even acknowledge there's an issue. Arbitration isn't going to help you there I don't think.

I would certainly recommend talking to a lawyer. It's not fun, I know, but it can be helpful in navigating how to best move forward. Due to the way that many/most lemon laws work, they can often pass their fees on to the manufacturer meaning you don't end up paying anything. Each scenario is different but it was helpful for me to talk to a few of them and get some ideas/options for what I can do.

You can find plenty by searching for "lemon law lawyer [your state name]."

In my situation, the dealer admits there's a vibration but there's no reason to bring it in if the Kia Tech is saying there isn't.
I am going to take mine to a Chevrolet dealer and if it's not too expensive, also take it to a driveshaft specialist that has been in business for years.
I'm at the point that Kia is working harder to keep from admitting there's a problem than admitting there is and fixing it. Obviously, they don't want repeat business. And that would apply to the Hyundai Palisade AWD also since it's the same company and they are having issues also.
Once I have another documentation about the vibration, I will submit it to my Attorney General and hopefully, everyone on this forum will go along with finding an attorney for a class action suit.
I have no confidence in Kia anymore. I don't fault my dealer because they are only doing what they can. It used to be if you had a problem, the dealer would take care of it. Now, if they do anything without Kia's blessing, they don't get paid under warranty. Very sad situation.
I'm not willing to sit in arbitration and waste anymore of my time. Fact is, Kia is aware of the problem and has known, and they are screwing everyone over to keep from taking care of the situation.
I would like to know who all on here are ready for an attorney?
Beverly

 

[JerseySXP]

Interesting tie in here. I have the vibration in my T-ride and tonight I just rented a KIA K5 to drive home, 200 miles. I noticed the same type of vibration, but a little stronger in this car, at 50-55 mph. It was more pronounced when it was in 8th gear rather than 7th or 6th. I doubt they use the same drive shaft, so it may be a gear issue, or it may be the same problem in another one of their driveshafts. Has anyone checked the other KIA forums for the same issue?

Any chance this is just a build quality issue and 99.9% of folks are just not realizing its there...or it's their 2nd or 3rd Kia and they are used to the "Kia" ride by now. If that's the case then I can see how Kia is saying hey this is kind of normal for us...we obviously don't want to hear that crap though!

For me - it's not a deal breaker...just annoying.

 

[Bev]

Any chance this is just a build quality issue and 99.9% of folks are just not realizing its there...or it's their 2nd or 3rd Kia and they are used to the "Kia" ride by now. If that's the case then I can see how Kia is saying hey this is kind of normal for us...we obviously don't want to hear that crap though!

For me - it's not a deal breaker...just annoying.

To me, it's a deal-breaker. I did not buy this vehicle for it to shake as it does and it's not normal. Had I wanted to feel like I was driving over rough terrain, I would have bought a 4 WD.
I have 2 appointments to have mine checked out by independents before pursuing it futher.

 

[JerseySXP]

To me, it's a deal-breaker. I did not buy this vehicle for it to shake as it does and it's not normal. Had I wanted to feel like I was driving over rough terrain, I would have bought a 4 WD.
I have 2 appointments to have mine checked out by independents before pursuing it futher.

I completely understand where you are coming from - in fact I wish we lived closer to each other to try tackling this together.
Please let us know what those mechanics and the Driveshaft company say - it would be helpful to all that are following this thread.