Hi all,
Looking to vent a bit, but also see if anyone has advice on how to proceed with my current situation.
I picked up a 2022 Telluride SX at the end of June from Fort Bend Kia in Texas who is selling them at MSRP. Immediately noticed the center USB port for Apple Carplay/Android Auto was not working. Also was having some issues with our key fobs not locking/unlocking the door at times. Took the car in for service within a few days and they found the center console was not fully plugged in. Great, thought this was a simple fix. As my wife drove away from the dealership, the car started to completely shut off on its own. Engine turned off, infotainment screen reboot, the entire car seemed to reboot. This happened several times and eventually she called the dealership and they picked her up. The car shut down on the technician who drove it back to the dealership as well.
It's now been in the shop for 2 weeks. Kia engineering has been involved in the case and they still cannot tell me why this happened and how to fix it. I'm told the car is showing an error code B1800 relating to the rear passenger alert system but they cannot get that code to go away. Everyone involved says they've never seen this before and nobody seems to be able to say where the problem is coming from. Unquestionably this is a safety issue so we are not at all willing to take it back if we are not all 1000% confident this won't happen again.
The dealer is acknowledging that this is not being resolved and has offered to take the car back and order a new car for us (and give us our trade-in back) for use until the new car arrives. The dealer will guarantee the same trade-in value of my previous vehicle for when we redo the transaction. I'm told the order for the replacement will go out on Monday with this month's KFOS allotment for the dealership and that I should expect the new Telluride in ~8 weeks. They are not able to offer any long-term loaner (ideally we want a vehicle with a third row while we wait). I've gone through Kia Corporate and they've not been particularly helpful once I told them that the dealer is offering to replace the vehicle. They tell me they do not have any mechanisms for expediting the replacement.
Obviously frustrated that I've had the car for all of 3 days before the electrical issues. Any suggestions on what I can do/ask for at this point?
Appreciate any thoughts.
Looking to vent a bit, but also see if anyone has advice on how to proceed with my current situation.
I picked up a 2022 Telluride SX at the end of June from Fort Bend Kia in Texas who is selling them at MSRP. Immediately noticed the center USB port for Apple Carplay/Android Auto was not working. Also was having some issues with our key fobs not locking/unlocking the door at times. Took the car in for service within a few days and they found the center console was not fully plugged in. Great, thought this was a simple fix. As my wife drove away from the dealership, the car started to completely shut off on its own. Engine turned off, infotainment screen reboot, the entire car seemed to reboot. This happened several times and eventually she called the dealership and they picked her up. The car shut down on the technician who drove it back to the dealership as well.
It's now been in the shop for 2 weeks. Kia engineering has been involved in the case and they still cannot tell me why this happened and how to fix it. I'm told the car is showing an error code B1800 relating to the rear passenger alert system but they cannot get that code to go away. Everyone involved says they've never seen this before and nobody seems to be able to say where the problem is coming from. Unquestionably this is a safety issue so we are not at all willing to take it back if we are not all 1000% confident this won't happen again.
The dealer is acknowledging that this is not being resolved and has offered to take the car back and order a new car for us (and give us our trade-in back) for use until the new car arrives. The dealer will guarantee the same trade-in value of my previous vehicle for when we redo the transaction. I'm told the order for the replacement will go out on Monday with this month's KFOS allotment for the dealership and that I should expect the new Telluride in ~8 weeks. They are not able to offer any long-term loaner (ideally we want a vehicle with a third row while we wait). I've gone through Kia Corporate and they've not been particularly helpful once I told them that the dealer is offering to replace the vehicle. They tell me they do not have any mechanisms for expediting the replacement.
Obviously frustrated that I've had the car for all of 3 days before the electrical issues. Any suggestions on what I can do/ask for at this point?
Appreciate any thoughts.
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