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Good service department experience
- Thread author qwikhit
- Start date
bags
Active member
Just wanted to share my good service department experience today. I brought my Telluride in to Scott Harvey Kia in Ewing, NJ (Trenton / Central Jersey) for a previously approved warranty replacement of my steering wheel cover on my 1 month old car. Car was dropped off about 7:45am and the service rep made sure I had someone with me to give me a ride home. I didn’t ask for a loaner, but that was the impression I had from him with his line of questioning. I was given an estimate that it would be ready around 12pm. I get a call at 9:15am that they were able to get right on it and it was already done. Picked it up later in the afternoon, which consisted of one signature that said I owed nothing. In and out smoothly and very happy with the experience.
