How to know if the dealer is yanking my chain or dropped the ball.

[Sharnhorst]

I ordered back in January and still have nothing no date no eta no in line list , nothing! How do I know that someone didn’t drop the ball on my order?

 

[Sharnhorst]

Thank you, you have been very helpful.

 

[Familyman20]

Go there in person and request the print out. Especially if you put down a deposit they'll print out your "order." If not you may be beat

 

[Tellthemride]

If your deposit is refundable, demand your refund and maybe it will push them to provide some kind of status update. Demand them to show you the Kdealer printout as stated above.

If it isn’t refundable, you are SOL. They don’t have to tell you anything. With the rate Tellurides are rolling off the production line, could be a long wait still. Even longer for SXP.

You could be proactive and use the VIN lookup site to track all new VIN’s allocated to your dealer that match your ordered trim. Then just call and bug your dealer asking if this is your car. Use the Kia website to search your dealer inventory and see if the window sticker for the VIN matches the options for your order, and get a better idea if it is indeed your order.

VIN Lookup Site

VIN Lookup Site I saw some questions regarding the site in other posts and I just wanted to clear up what I know about the VIN lookup website as I know it. I am hosting the website currently but did not write the website. @foresterh is the brains behind the operation here. A few weeks ago...

tellurideforum.org

______________________________

 

[Emoryandhenry]

If your deposit is refundable, demand your refund and maybe it will push them to provide some kind of status update. Demand them to show you the Kdealer printout as stated above.

If it isn’t refundable, you are SOL. They don’t have to tell you anything. With the rate Tellurides are rolling off the production line, could be a long wait still. Even longer for SXP.

You could be proactive and use the VIN lookup site to track all new VIN’s allocated to your dealer that match your ordered trim. Then just call and bug your dealer asking if this is your car. Use the Kia website to search your dealer inventory and see if the window sticker for the VIN matches the options for your order, and get a better idea if it is indeed your order.

VIN Lookup Site

VIN Lookup Site I saw some questions regarding the site in other posts and I just wanted to clear up what I know about the VIN lookup website as I know it. I am hosting the website currently but did not write the website. @foresterh is the brains behind the operation here. A few weeks ago...

tellurideforum.org

The dealer won’t care if you cancel your order or not. As an order, you are last in line behind all the other sales that will happen at higher prices. Keep your order but look everywhere else for your specs.

Just one time I want a dealer slapped with an enforceable breach of contract over this ordering fiasco.

 

[Sharnhorst]

The dealer won’t care if you cancel your order or not. As an order, you are last in line behind all the other sales that will happen at higher prices. Keep your order but look everywhere else for your specs.

Just one time I want a dealer slapped with an enforceable breach of contract over this ordering fiasco.

This is the case, they don't seem to care they have wasted 7 months of my time, I have been offered my deposit back more y hgv an once. And I wouldn't be so pissed if they had not wasted over half a year just to not give a shit.

 

[Sharnhorst]

The dealer won’t care if you cancel your order or not. As an order, you are last in line behind all the other sales that will happen at higher prices. Keep your order but look everywhere else for your specs.

Just one time I want a dealer slapped with an enforceable breach of contract over this ordering fiasco.

This is the case they don’t care and have offered me a refund more than once. My issue is the 7 months they have wasted and I have had to make contact on every occasion. I don’t feel like I’m getting it straight from them and at one point I asked if it was coming in this year or next and I was told he’d identify know. And at times I can understand not wanting to get beat up for something that’s out of your control if this is the case. There just seems to be no effort at all from these guys.
I just seem to think at 7 months in they could give me a order confirmation and or a eta.

 

[Emoryandhenry]

Think of it as a plumber that rips out your sink and then moves on to 11 other jobs that pay better.

Feel better?

______________________________

 

[Tellthemride]

@Sharnhorst, you aren’t the only one this happened to.

There was an article recently published stating another person who ordered and waited 9 months before being told it would be another 6 months with no exact eta.

Kia has a problem: It can't build the Telluride fast enough

The Kia Telluride three-row crossover SUV is so popular, Kia can’t keep up with demand and is turning away and turning off customers.

www.thecarconnection.com

Best bet if you cannot play the waiting game is to search available or incoming inventory, buy right away, likely at a markup.

Or re-order from more reputable, track-proven dealers on this forum. Have it shipped if necessary from a further dealer location.

 

[Sharnhorst]

Lol! No. I’m fifty years old and this was the very first new vehicle I have ever tried to buy, I had know idea how all this worked. I have always told car sales men where slime but never had the pleasure until now.

 

[Familyman20]

Get your deposit back and move on. Sounds like you know what to do now. Or.... wait longer. There ya go. GL

 

[zamboni]

Get your deposit back and move on. Sounds like you know what to do now. Or.... wait longer. There ya go. GL

@Frankie Knuckles will thank you. Sorry, inside joke. In all seriousness, we all should continue to politely demand better service and take our business elsewhere if not reciprocated. There are some outstanding dealers on this forum, so not all are "slime".

Z.

______________________________

 

[mgoblue]

Which dealer was this?

 

[Sharnhorst]

@Frankie Knuckles will thank you. Sorry, inside joke. In all seriousness, we all should continue to politely demand better service and take our business elsewhere if not reciprocated. There are some outstanding dealers on this forum, so not all are "slime".

Z.

Sorry maybe that was poorly worded and completely unfair. Frustrations are running high.

 

[MaeMae2001]

Identical situation as yours (no communication unless I initiate it, very few concrete answers from sales rep) except I ordered on October 15. Still nothing and next week I'll hit NINE MONTHS since placing my order. This forum has helped me feel like I'm not the only one. Misery loves company, I guess.

 

[jw_tx21]

Identical situation as yours (no communication unless I initiate it, very few concrete answers from sales rep) except I ordered on October 15. Still nothing and next week I'll hit NINE MONTHS since placing my order. This forum has helped me feel like I'm not the only one. Misery loves company, I guess.

Yeah, that's Elgin Napleton Kia. I think at least 4 people on the forum had to walk away from their orders there as they were never delivered. Even from September. Hopefully they will actually deliver yours!

______________________________

 

[MaeMae2001]

Yeah, that's Elgin Napleton Kia. I think at least 6 people on the forum had to walk away from their orders there as they were never delivered. Even from September. Hopefully they will actually deliver yours!

Are you one who walked from them? I'm curious how you know this. I have been reading this forum for months and haven't seen anyone mention they've walked from Elgin Kia. When I spoke with my rep last, he said I was 9th in line, but according to FailCat, they've had WAY more than 9 cars made for IL072 than 9 since my guy told me that. Frustrated beyond belief. Any info you have would be appreciated, since you seem to be more in tune with the specific dealership than most on this nationwide forum.

 

[jw_tx21]

Are you one who walked from them? I'm curious how you know this. I have been reading this forum for months and haven't seen anyone mention they've walked from Elgin Kia. When I spoke with my rep last, he said I was 9th in line, but according to FailCat, they've had WAY more than 9 cars made for IL072 than 9 since my guy told me that. Frustrated beyond belief. Any info you have would be appreciated, since you seem to be more in tune with the specific dealership than most on this nationwide forum.

Maybe you missed my reply to you last month. More detail here.

Order to delivery time

Ordered SXP (custom order through the Costco Auto Program, not an allocated vehicle) on October 15th (that date is not a typo!!) and was prepared for the estimated 3-6 month wait... but still no car, no VIN, no ETA, no info. My salesperson emailed yesterday out of the blue a vague message...

tellurideforum.org

 

[MaeMae2001]

Maybe you missed my reply to you last month. More detail here.

Order to delivery time

Ordered SXP (custom order through the Costco Auto Program, not an allocated vehicle) on October 15th (that date is not a typo!!) and was prepared for the estimated 3-6 month wait... but still no car, no VIN, no ETA, no info. My salesperson emailed yesterday out of the blue a vague message...

tellurideforum.org

Thank you. I guess I DID miss that post. I'm not sure how considering how much time I "waste" on here looking for info about Telluride manufacturing, etc. Ugh. Anyway, sorry and thank you for redirecting me to it.

 

[jw_tx21]

Thank you. I guess I DID miss that post. I'm not sure how considering how much time I "waste" on here looking for info about Telluride manufacturing, etc. Ugh. Anyway, sorry and thank you for redirecting me to it.

Sure, np. Hope you do get the vehicle soon... sounds like you may have to offer them a bribe (aka markup) to actually get it ordered and delivered.