KIA FINANCE PROBLEMS

[rwhite4573]

Anyone else having fighting with Kia Finance? I have gotten calls that I'm 90 days past due. I have paid double payments for 5 months that I have owned the Telluride.
Here is a letter I wrote to them today. If anyone can help or tell me who to call I would appreciate it

Hello Kia, 4-7-20

My name is XXXXX and I purchased a 2020 Kia Telluride on October 30th 2019. I love my Telluride. My issue is with Kia Finance and Finance Customer Support. I have received several phone calls from Kia Finance Collections stating I'm 90 days past due on this account. I have made 5 payments.

1st payment was $XXXX on 12-6-19.
2nd payment was $XXXX on 1-6-20
3rd payment was $XXXX on 2-6-20
4th payment was $XXXX on 3-6-20
5th payment was $XXXX on 4-6-20

My payment amount is $XXXX each month. 5 months of loan payments would equal XXXX and I have proof (attached) that I have sent payments of XXXX

Kia Finance website March statement states I have paid 7 payments. It also states I'm 90 days late.

I was contacted on 4-6-20 from Kia Collections stating I'm in extreme collections and I need to make a payment immediately. I informed the young lady that I have been making my payments.

I called Kia Finance on 4-6-20 and spoke to an associate and explained the situation and he told me that a manager would call me. I never received a phone call from a manager. On 4-7-20, I received another Kia Finance Collection call stating my account is past due 90 days and I need to make a payment now. I called Kia Finance again and spoke to Leslie 866-344-5632 XT 37599 and explained again this Kia Finance screw up. Leslie stated I could make a payment over the phone to prevent this from escalating to collections. WHAT IS SHE THINKING? Leslie informed me that she turned this over to her manager on 4-6-20 and the manager was going to call me yesterday. I told Leslie that her manager never called me. She told me her manager would call me today. I asked Leslie if I could get her managers phone number so I could call her manager. I called Collin at 866-334-5632 XT. 38042 and left a voicemail and left my office number and my cell phone number. I have not received a call back.

I’m not sure who I need to call and get this resolved?

I have been harassed by Kia Finance trying to collect money.

I have spent hours trying to resolve this with no success.

I have called Kia Motors in Irvine and I was told that they could do nothing about this.

Here is my concern:

Kia Finance will report this as a delinquent to the Credit Bureau. Which will have a negative impact on my FICO Score.

I’m not sure who I need to call and get this resolved?

I have attached the following:

Kia Finance March Statement
Kia Finance Payment History
Kia Finance My Account Home page
(5) Proof of Payments from Wells Fargo Bank Proof of Payments

Regards,

XXXXX


2020 Kia Telluride Vin# xxxxxxx

 

[wcarlson40]

Call xxx-xxx-xxxx?

 

[rwhite4573]

Call xxx-xxx-xxxx?

Is it better now I called every phone number I could for Kia Customer Service and Kia Corporate, absolutely no luck. I think what did it was emailing the above letter to every Kia Corporate E-mail account I could find.
I did get a call from Beatrice from Kia Corporate she said she will stop the past due calls and credit reporting and she put a request into the IT department to get this matter resolved after I emailed this to Kia Corporate E-mail accounts.

Kia Finance needs to get there act together!

 

[alexdrums]

Good persistence...glad you finally got some results. Yes, your whole ordeal was galatically stupid, and whoever is created this mess at Kia Finance has some explaining to do.

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[rwhite4573]

Alexdrums thanks.
I also told Beatrice from Kia Corporate that my payoff amount on Kia finance web page is about half of what it really is. I told her I would be happy to pay it off now.
She would look into that problem also.

 

[ghh923]

Could be an FCRA violation.

 

[mrmac]

I bet they've been applying your payments to someone else's account. Have you used the payment slip with each payment if mailing in a check? Did you set it up on auto-draft through KMF or are you using your finanical institutions bill-pay option? If yes for bill pay, go in and make sure you input your KMF account number correctly.

 

[rwhite4573]

mrmac,

Yes I have been using bill pay thru Wells Fargo. The account number is correct. I do have proof of payments thru Wells Fargo. I even receive emails from KMF every month that my payment was received. I was told by KMF that the money was received by KMF but not posted to my account. They have no idea why.

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