Kia Telluride Front Axle Leak?

[joogle]

Hi - I was at the dealership last time and after my oil change, the advisor said there is a front axle leak - he didnt document anything or give me anything in writing but said that this should be covered under 60K warranty and that I would need to drop the car off for the day.

I am doing that tomorrow, I believe I read on reddit and the forums here that is some sort of front cv axle grease leak, I suspect it is the same. If anyone has any insight I would appreciate what to tell them if I don't see the same advisor as initially he was saying various warranty coverage mile limit - but then towards checkout he said it would be under warranty as long as before 60K miles. I am basically at 59K miles, so wanted to get it taken care of but want to make sure I do some homework on my own based on what I've been searching here to make sure I say the right things so they ensure its in warranty coverage.

This is 2022 Kia Telluride SX Prestige.

Separately, I noticed the black trim on the windows is fading which is very odd, they basically said it's normal and the guy was like it won't be in warranty - though i've read mixed responses here on same issue.

Thanks

 

[Senator20]

It is covered under the 10yr 100k warranty. It is considered part of the powertrain warranty. I had mine replaced already on the passenger side.

 

[1 Alibi 2]

Hi - I was at the dealership last time and after my oil change, the advisor said there is a front axle leak - he didn't document anything or give me anything in writing but said that this should be covered under 60K warranty and that I would need to drop the car off for the day.

I am doing that tomorrow, I believe I read on reddit and the forums here that is some sort of front cv axle grease leak, I suspect it is the same. If anyone has any insight I would appreciate what to tell them if I don't see the same advisor as initially he was saying various warranty coverage mile limit - but then towards checkout he said it would be under warranty as long as before 60K miles. I am basically at 59K miles, so wanted to get it taken care of but want to make sure I do some homework on my own based on what I've been searching here to make sure I say the right things so they ensure its in warranty coverage.

This is 2022 Kia Telluride SX Prestige.

Separately, I noticed the black trim on the windows is fading which is very odd, they basically said it's normal and the guy was like it won't be in warranty - though i've read mixed responses here on same issue.

Thanks

This would be very troubling if it were me, & would be brought up to his manager..
.

 

[MrMCar]

the advisor said there is a front axle leak - he didn't document anything or give me anything in writing

As an FYI to anyone reading this: ALWAYS, always get any legitimate complaint you have IN WRITING. This enters the issue into the system. Get a copy on your way out.
It's the "Three C's"; Complaint, Cause, Correction.

If there's an issue past a warranty cutoff however, you've complained about it while still inside the warranty period, you have a leg to stand on.

Furthermore should you need to go "Lemon Law" (varies in every state) you have documentation about multiple complaints of a particular issue.

Report back about the "Fix" please.

______________________________

 

[Senator20]

the advisor said there is a front axle leak - he didn't document anything or give me anything in writing

As an FYI to anyone reading this: ALWAYS, always get any legitimate complaint you have IN WRITING. This enters the issue into the system. Get a copy on your way out.
It's the "Three C's"; Complaint, Cause, Correction.

If there's an issue past a warranty cutoff however, you've complained about it while still inside the warranty period, you have a leg to stand on.

Furthermore should you need to go "Lemon Law" (varies in every state) you have documentation about multiple complaints of a particular issue.

Report back about the "Fix" please.

I had a previous camera issue, where the dealership made several attempts to fix under Kia. Then I went back to get the camera fixed again well out of the warranty period. The dealership found the problem and even got Kia to cover the repair. The repair with a discounted labor rate would have cost me $3800 plus tax. My dealership has been fantastic. With the front axle and oil filter housing also failing, they replaced them under warranty with no hassles.