Remote start condition?

[SeonginPark]

I wasn’t able to find anywhere in the user manual that I have to lock the car with key knob to use remote start function.
Most of the time I use the button on the door handle to lock the car without taking the key knob out from the pocket. However, I have to unlock and lock the car first before using remote start. Otherwise, it won’t work.
I asked dealership and they said it’s normal and designed that way. What I don’t understand is why there are no mention in the users manual.
Am I the only one who took months to figure out when it works and when it’s not?

 

[Senator20]

if you read your manual you would have found this. Page 4-10. I also had a good salesman that went over everything with me.

 

[SeonginPark]

Thank you for the answer. I wish my dealer was knowledgeable like yours…
He agreed it is weird that it is not mentioned in the users manual… which turned out to be not true…
Great car, but not so great experience with the services for me.