Uvo activation

[Cjavierpr]

Hi everyone. Last Friday I get my new vehicle. Today I was trying to activate the UVO and two things occurs:
First it shows that need to call since additional setup is required and second when trying to register the account I enter the vin and shows that is invalid. Vehcle was manufactured on June 19.

I live in PR.

Any advice is welcome.

 

[Greengoblin]

Hi everyone. Last Friday I get my new vehicle. Today I was trying to activate the UVO and two things occurs:
First it shows that need to call since additional setup is required and second when trying to register the account I enter the vin and shows that is invalid. Vehcle was manufactured on June 19.

I live in PR.

Any advice is welcome.

I would triple check to make sure you are putting in your VIN number correctly. You also need to go to the UVO website and register so you can get a code. If you are putting in your VIN accurately then you should call UVO assistance. there should be a number in the menu settings under UVO on your infotainment screen

 

[Rondakay]

Make sure you have the correct UVO app - I initially had the wrong one and called and KIA told me which one to get - it looks like a sideways a and is called KIA Access

 

[plutoridge]

Make sure you have the correct UVO app - I initially had the wrong one and called and KIA told me which one to get - it looks like a sideways a and is called KIA Access

Ya not sure why they kept those multiple apps - it's confusing. I also landed on the wrong one initially.

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[Cjavierpr]

I call Kia support and they told me that for PR I have to use a different web site. They can even look of the vin number. After that I call Kia PR and they told me that the service is not supported here. Too bad for me

 

[LexShow]

Same happens to me. It said that is not available in PR so we lost a lot of features with this problem.

 

[LexShow]

I call Kia support and they told me that for PR I have to use a different web site. They can even look of the vin number. After that I call Kia PR and they told me that the service is not supported here. Too bad for me

Yes this is a problem.