UVO/Navivation Update Removed Radio Preset Reorder Option

[mtcsox]

So, the mapnsoft folks just told be to go pound sand. I should call Kia and register a complaint for a feature request. This is insane.

 

[Tellthemride]

has there ever, in the history of infotainment systems on earth, been some kind of customer service that is willing to release a brand new software update to restore a feature immediately upon request? I’d like to hear about it if so.

You voice your concern and hope that they correct it in the next release. Beyond that is wishful thinking.

 

[qwikhit]

Theres also user profiles so I think my wife and I can have our own presets and more

I would like to see this option for all units not just NAV models

 

[mtcsox]

has there ever, in the history of infotainment systems on earth, been some kind of customer service that is willing to release a brand new software update to restore a feature immediately upon request? I’d like to hear about it if so.

You voice your concern and hope that they correct it in the next release. Beyond that is wishful thinking.

True - however, I'm just asking for an existing feature to be put back in, not a new feature. In the software world, it's pretty simple.

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[Humaid]

Just did the latest update today, and no option to arrange the presets

 

[mattskipton]

I went to Kia.com and filled out a complaint. They emailed me back and we had a couple back and forth's. I don't think it will do much. But, if everyone who reads this complains to Kia directly, maybe that will influence them to ask mapnsoft to update.

 

[John17055]

The ability to reorder presets was available when you selected Radio > Menu > Reorder Presets. You also saw ~40 slots.

Post the update this option is now gone and appears to be no longer available. Can anyone confirm and or show me what I am missing? Also, the list of available slots changed and every station is now in ascending order (not grouped together as I had it before).

I have a 2021 Palisade Caligraphy, when I picked the car up, August 22, 2020, I also has the reorder option and 40 slots, I tried to add stations today, it put them in numerical order, and I can’t change it. I called customer service, he was going to escalate to higher service, said he’d call me in a few ways.

 

[John17055]

I went to Kia.com and filled out a complaint. They emailed me back and we had a couple back and forth's. I don't think it will do much. But, if everyone who reads this complains to Kia directly, maybe that will influence them to ask mapnsoft to update.

Is it mapnsoft who does this?

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[mattskipton]

Yes, Mapnsoft makes the software for Kia. Kia says to reach out to Mapnsoft and Mapnsoft says the request has to come from Kia. In the response to my email Kia said:

Thank you for taking your valuable time to reach out to us and provide feedback about implementing changes to improve the quality of our product!

While we streamline such information with our vendors, we want to be sure you have the opportunity to best utilize your vehicles features and functions. To do so, we are including our partners contacts information and websites below for your convenience:

Mapnsoft: 888-757-0010

Mapnsoft.com

 

[John17055]

I have the same issue with my 2021 Palisade Caligraphy, the reorder option was there when I bought it, August 2020, but gone now, I’m going to call mapnsoft today

 

[aperry]

Yes, Mapnsoft makes the software for Kia. Kia says to reach out to Mapnsoft and Mapnsoft says the request has to come from Kia. In the response to my email Kia said:

Thank you for taking your valuable time to reach out to us and provide feedback about implementing changes to improve the quality of our product!

While we streamline such information with our vendors, we want to be sure you have the opportunity to best utilize your vehicles features and functions. To do so, we are including our partners contacts information and websites below for your convenience:

Mapnsoft: 888-757-0010

Mapnsoft.com

This is so sad and disappointing.

 

[John17055]

I called Mapnsoft, they said this change should come from Sirius, I called them, they said, it’s not them. For my Palisade, someone did an over the air update that changed my menus. I might just go back to Honda

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