I started my Kia purchasing experience in April 2020 at Jerry Seiner KIA in Salt Lake City Utah. My husband and I went in to order our Telly on April 9th, a couple of days after I finally got to test drive it around the block. By the time we wanted to order, I was handed off to two different salesmen. The young man we ended up ordering with was Drew. He just rubbed me the wrong way from the get go. After I did 6 months of research on the Telly, I felt like I knew more about this car than he did. He tried hard to make us think he knew better (insert rolling eyes here). As we were leaving, he told us that it would take 4-6 months (seemed reasonable with Covid just starting) for us to get our car and that he would call us every month to give me updates on where it is in the ordering process. He NEVER called me. After a couple of months I decided to call. During this call he informed me that I won’t be getting my car for 5-8 more months and that it will be a 2021 and I will be paying more money. He reassured me that I was still in line for the order to be processed, however. He then, again, let me know that he would call. Since I was now getting the 2021 model I wanted to research what types of upgrades or options were. I found the new options wonderful, so I called at the beginning of July and asked if we could get the Telly in wolf grey NF package without losing my place in line for the ordering process. Yes, that was possible! So we went in again to get official paperwork with the new NF package and then some original options. Once again, we were told we would get a call every month with updates. No updates, big surprise. In the middle of October after not hearing from them, I called. I was told Drew went to management and that’s why I hadn’t heard from anyone. What a bunch of crock, I hadn’t heard from him when he was my salesman!! So then they told me I would be working with another salesman. “Great,” I thought. “Maybe this salesman would be better.” HA! Nope. He told me I was sitting at 20th in the queue for orders (which was where I was in July when we reordered), I was still at 20. How could this be?! I was so mad. He passed me off to another salesman. This salesman, did end up calling me at the end of November to let me know that I have now moved to 1st SX in line. Seem strange?! Yep! From 20th to 1st in a few weeks. Sounds fishy like they knew they messed up.
I decided to check failcat in December to see if there were any cars describing my order. I saw their first Wolf Grey SX N/T/P. So, I called and asked if this was my car. A different salesman told me that it was. I was so excited. But, because the
VIN tab wasn’t working on failcat, I couldn’t see the sticker. So the salesman sent me the sticker through email. It wasn’t my car. I had not ordered the specific options that were on the sticker. I called back and let them know that that wasn’t my car, even though my name was assigned to it in their records. He started arguing with me telling me that it was my car. I emailed him my order. I knew it was too good to be true. Finally, I got to talk to the manager. He did his best to apologize and reassure me my car was being built, but didn’t give me any date or when it was picked up by KIA. He told me the reason mine wasn’t showing up was because I ordered things that the factory didn’t have. But, he reassured me, he could put those things on when it got to the dealership. The dealership had them but the factory where the car is being built doesn’t have them?! Is this for real? I don’t understand how this could be. Anyway. Two weeks ago, 1-15-2021, I went back on failcat to see if there were anymore WG SX N/T/P. Three more were added. Once again I couldn’t see the sticker for the
VIN’s posted, so I called to talk with the manager. He told me none of those were my car but that my car “is” being built with an ETA of March 6th but doesn’t have a
VIN yet. Why no one called to let me know that things were moving forward, beats me?! The manager told me those cars I saw were for delivery Feb 28th- March 7th. He skirted around a couple of my questions but, whatever, I finally had a ETA. Last week, 1-19-2021, I was able to click on the
VIN to see all the stickers. What do I find? My car was indeed one of the three posted the week prior. It had all my options. But yet I was told none of those were mine. So, being the pest that I am, I called and gave them the specific
VIN that had all of my options from my order. Another salesman looked up the
VIN and said, that yes, my name was placed on that
VIN. Why wouldn’t the manager tell me that when I called? All in all, from all the salesmen I worked with to the manager, my experience has been horrible. No one could ever give me an honest answer. If you live in Utah, stay away from Jerry Seiner KIA. Needless to say, I told them they may not put their name anywhere on my car. In the end, I know I should have just gone to a different dealer. Sigh...
