I filed a lawsuit against KMMG due to poor quality.

[Kwim]

The new car has significant production defects allowed during assembly and the quality department also ignored them. In my opinion, due to the high demand, they just ignored and sent the car to the customer:

• The ventilation plastic cover on the dashboard has a defect in the casting of a part.
• 
  
• The leather armrest on the driver’s side has a material crack in the corner.
• 
  
• Both C-pills have scratches and dents.
• 
  
• Headliner:
• In the area of the front sunroof there is a large spot of glue that has come through the fabric material.
• On the right side back area has a crease pf material and a shaggy edge.
• 
  
• Rear left door:
• Poorly painted under the sealing rubber.
• The edge of the door at the sealant is poorly painted, air bubbled ad a slight swelling of paint.
• 
  
• Rear left fender:
• Large foreign blotch on the edge, like paint drips or the sealant.
• The inner side is poorly painted, paint cracks.
• 
  
• Around the 30th of September, an additional defect in the painting and measured of the front bumper appeared. The bumper was not properly measured (no fixed gap), the corners of the bumper pushed against the headlight and that has caused paint polish pealing to the plastic of the module being caused by vibrations o the moving vehicle on the day to day basis of the vehicles exploitation.

The dealer's technicians and Kia Canada (conducted a 2-month investigation) and recognized all claims as valid and warranted.

For 2 months I tried to contact Kia Motors Manufacturing Georgia and with the executive director of product quality Julie Kurcz for resolvent of the problem.
No answer was heard.
They just ignore - which is normal on the Kia side, just ignore the customer and the problem.

Has filed an application to the court, KMMG has already received a notification.

A little later I will publish in this thread, for general review, the statement of claim.

And of course, as soon as KMMG sends the defense notes, I will publish it here.

PS - I know a couple of our members of the forum who are also in litigation with Kia America, I propose to tell in this thread how your process is going and of course publish the defense notices from Kia - I think many will be interested in how Kia is trying to get out.

 

[Senator20]

I would refrain from posting about this lawsuit on the internet until the case is resolved.

 

[Tellmeride]

Big corporate lawyers will bog you down and drag you on. Unless this has caused serious injuries or death, where they would want to close it out fast, you are looking at months if not years of fattening your lawyer’s wallet. Not saying you should not do this, but just saying. You know what I mean?

 

[Rpdc]

Op, I think it is time for you to sell that suv and move on. You might need to trade up up rolls royce with perfection you are seeking. Life if to short to desl with headaches of litigation if no one was harmed.

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[mgoblue]

Big corporate lawyers will bog you down and drag you on. Unless this has caused serious injuries or death, where they would want to close it out fast, you are looking at months if not years of fattening your lawyer’s wallet. Not saying you should not do this, but just saying. You know what I mean?

This is not quite true. A company is not going to want to spend their own money on lawyers indefinitely over the issues around one single $50k telluride, when the cost of making the problem going away (by offering a settlement or buyback) is cheaper.

A better phrasing would be "big corporate lawyers (and/or other leadership) will ignore you until you're a credible threat."

In the US, it seems that getting a lawyer involved in a situation like this can be beneficial. They know more about what laws are in play and how to get the manufacturer to respond before it becomes more costly. In short, they are a more credible threat.

I don't know what the Canadian laws say, and I imagine @Kwim might be even more successful if he had a lawyer helping him. But that said a formal legal filing may be enough for it to start being costly to Kia and get them to respond sooner.

 

[Kwim]

This is not quite true. A company is not going to want to spend their own money on lawyers indefinitely over the issues around one single $50k telluride, when the cost of making the problem going away (by offering a settlement or buyback) is cheaper.

A better phrasing would be "big corporate lawyers (and/or other leadership) will ignore you until you're a credible threat."

In the US, it seems that getting a lawyer involved in a situation like this can be beneficial. They know more about what laws are in play and how to get the manufacturer to respond before it becomes more costly. In short, they are a more credible threat.

I don't know what the Canadian laws say, and I imagine @Kwim might be even more successful if he had a lawyer helping him. But that said a formal legal filing may be enough for it to start being costly to Kia and get them to respond sooner.

Let's hope you are right and now the Kia will stop ignoring and go into dialogue.
We do not have a lemon law in Canada, but there is liability for negligence and misleading, which is clearly in my case.
I want to receive the goods for which I paid in the form in which it should be and correspond: new, high quality.
In general, I deal with the process myself, since the lawyer will only be at the trial itself, so it's not expensive, only time. My neighbor is now retired (a lawyer with 10 years of experience, and then a judge for 20 years), so I get advice and directions for free.

 

[mario.b1985]

I’m don’t have a lawsuit against Kia but I did have my power steering motor fail before 1500km. The car was with the dealership for 2 months. It had also just been ceramic coated before it broke and knowing it would take a while, I asked Kia to tow it back to my house but they denied that claim. I ended up sending my own tow truck.

Once the car got fixed I asked for compensation. This included the fact that I was paying for a car

 

[Kwim]

I would refrain from posting about this lawsuit on the internet until the case is resolved.

I have nothing to hide, I am ready and willing to share information, future buyers should know where they can go.
it is especially interesting what KMMG will write in the defense note. I will not publish my statement of claim yet, as soon as I receive the defense notes from KMMG, I will publish them together. Although I already imagine what the Kia will write.

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[Kwim]

Big corporate lawyers will bog you down and drag you on. Unless this has caused serious injuries or death, where they would want to close it out fast, you are looking at months if not years of fattening your lawyer’s wallet. Not saying you should not do this, but just saying. You know what I mean?

There is a different concept of defects.
1 - I bought a new car, after a few months something broke or paint swollen. This is also a defect, it arose through the fault of the manufacturer, but when the car was produced and checked it was not.
2 - My case. I bought a car, on which the defective parts were originally installed, paint defects were visible, but they were simply ignored. Ignored the assemblers, ignored the quality department. This is negligence.
Unfortunately, or perhaps fortunately, the process will take a year, but as I wrote above, this is a fundamental moment for me and I am ready. It’s not expensive for me, and I have time, I’m even very interested in understanding everything myself.

 

[Kwim]

Op, I think it is time for you to sell that suv and move on. You might need to trade up up rolls royce with perfection you are seeking. Life if to short to desl with headaches of litigation if no one was harmed.

What for?

Here's a shame for me, as all the members of the forum bought telluride, and as a result, the members of the forum received rolsroys, and I'm still the same telluride.

 

[Nac]

Op, I think it is time for you to sell that suv and move on. You might need to trade up up rolls royce with perfection you are seeking. Life if to short to desl with headaches of litigation if no one was harmed.

"The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.” ― George Bernard Shaw

Based on your advice to Kwim, I assume you are in the reasonable category. A person that comapnies putting out defective products like because they do not complain and just accept defective products.

Is it really better to just sell the SUV and take a big finincial loss because life is to short to have the headache of getting what one paid for. Was there really no one was harmed? Most understand a significant financial loss is harm.....

 

[Rpdc]

"The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.” ― George Bernard Shaw

Based on your advice to Kwim, I assume you are in the reasonable category. A person that comapnies putting out defective products like because they do not complain and just accept defective products.

Is it really better to just sell the SUV and take a big finincial loss because life is to short to have the headache of getting what one paid for. Was there really no one was harmed? Most understand a significant financial loss is harm.....

Nac., Let’s be real here. We are talking about some paint defect on the door or under the rubber seal. glue on fabric , come on. I honestly think the lawsuit is frivolous snd that is my opinion. Enjoy the car and sell it when you want to move on. Don’t think future buyer is going to fixated in minor issues.

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[Nac]

Nac., Let’s be real here. We are talking about some paint defect on the door or under the rubber seal. glue on fabric , come on. I honestly think the lawsuit is frivolous snd that is my opinion. Enjoy the car and sell it when you want to move on. Don’t think future buyer is going to fixated in minor issues.

Ok, lets be real. Regardless of manufacturer Kwim expects a quality product for his money, you obviously don't. That's fine, to each his own

Op, I think it is time for you to sell that suv and move on. You might need to trade up up rolls royce with perfection you are seeking. Life if to short to desl with headaches of litigation if no one was harmed.

Lets be More Real, your initial post contains a derogatory tone advocating to Kwim how he should handle his situation based on your values (just roll over, suck it up and take a financial loss).

Kia has agreed the items he identified are defects and as yet have not provided Kwim with an agreeable resolution.

The resolution proposed in your first post "sell the suv and move on" would be at a significant financial loss, then you state "no one was harmed" your logic here is convoluted.

Holding a company to a high standard improves manufacturing quality, with an eventual pay off for all customers, including those willing to accept poor workmanship and defects.

Kia has significantly improved product quality over the past 10 years, they did it by changing their quality standards, yet Kia still fights that reputation of producing an inferior product, cases like these do not help Kia's reputation.

Kwim apparently has significantly higher quality standards than you, that's not reason to be derogatory advocating he should give up and sell his vehicle because that's what you would do.

If you expect and accept sub-standard work and physical defects on your new products so be it.

 

[Tellmeride]

There is a different concept of defects.
1 - I bought a new car, after a few months something broke or paint swollen. This is also a defect, it arose through the fault of the manufacturer, but when the car was produced and checked it was not.
2 - My case. I bought a car, on which the defective parts were originally installed, paint defects were visible, but they were simply ignored. Ignored the assemblers, ignored the quality department. This is negligence.
Unfortunately, or perhaps fortunately, the process will take a year, but as I wrote above, this is a fundamental moment for me and I am ready. It’s not expensive for me, and I have time, I’m even very interested in understanding everything myself.

Can you post pictures of each and every defect you are claiming?

 

[Kwim]

Can you post pictures of each and every defect you are claiming?

Posts 1 and 2.

The build quality spoils all the positive experiences.

I really like the car, but the build quality is very low and does not correspond to premiums, even in the middle price segment. Apart from the fact that the led strip of light did not work in the driver's door - I made it myself, they forgot to connect the wire at the factory. I just do not...

tellurideforum.org

 

[Kwim]

Can you post pictures of each and every defect you are claiming?

Bumper

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[JerseySXP]

I've gotten to know @Kwim over the past few months while dealing with my own issues and I now have a deep-rooted respect for his views of Kia. When he was bashing on Kia for QC I was drinking the kool aid big time and was legitimately arguing with him on these boards...

Fast forward. I'm in the drivers seat dealing with Kia with my own set of issues. Quite frankly I should have taken his advice....IF - and keyword if you receive a Kia with issues, good luck dealing with Kia Corporate as they a PIA to deal with...I wrote it off, as-if, I would never be the one having to deal with them...Karma sucks right because now I am dealing with them and it's been difficult...

All things being equal - from talking to folks here, looking at other boards, BBB complaints - Kia if pretty high up there in regards to denying valid warranty work. It's a known issue as I read a stat somewhere (can't recall) that stated that a very low percentage of people buy another Kia vehicle after owning one...now Kia is changing their product line, etc., but I can see why that percentage may be low in comparison to let's say Toyota and Honda...

They nickel-and-dime you if you present them with Defects...I have a lawyer involved and they stated an overwhelming number of their cases deal with Kia...I said Kia and Hyundai equally right? They said not even close - Hyundai is in a completely different league when it comes to their culture of handling warranty issues before lawyers getting involved. Weird...as they have basically have the same ownership...

I know that was a lot but even if Kia makes me personally whole - I will never be a repeat customer or recommend Kia to any friends/family based on the small possibility of them having to deal with issues, as it will be a stressful fight.

 

[JerseySXP]

I’m don’t have a lawsuit against Kia but I did have my power steering motor fail before 1500km. The car was with the dealership for 2 months. It had also just been ceramic coated before it broke and knowing it would take a while, I asked Kia to tow it back to my house but they denied that claim. I ended up sending my own tow truck.

Once the car got fixed I asked for compensation. This included the fact that I was paying for a car

The general amount they write off daily is $2,500 USD...you can get more if you work with a lawyer.

However, you have to waive the RIGHT to bring suit against them ever again...tough pill to swallow if you ask me.

 

[YAH DEF]

I'm 100% happy with my car and I've had good dealership experiences so far. But I feel for all of you who aren't in that situation. I doubt I would proceed with a lawsuit in Kwim's case, but I'm all for people holding big companies to account when they have reason. I hope it works out for all of you.

 

[JerseySXP]

I'm 100% happy with my car and I've had good dealership experiences so far. But I feel for all of you who aren't in that situation. I doubt I would proceed with a lawsuit in Kwim's case, but I'm all for people holding big companies to account when they have reason. I hope it works out for all of you.

I'll add that a good dealership is worth it's weight in Gold...I can tell some of these SM's are close with their RSM's and they basically believe anything they tell them...issue is finding a dealer who has a great relationship with their RSM's...it's not public info you can just google...