UVO (Kia Access App) not working?

[Husker Soze]

Here's the updated notice on the web portal...

 

[RogersMJ]

I've got $10 on someone forgot to renew the SSL cert.

 

[jataala36]

Thanks!

Day 2 and still not working. Just got off the phone with Kia corp consumer helpdesk, and was told they dont know whats causing the app not working, and just as bad they dont know when it will be fixed. They need to hire better computer tech people!

 

[Spitfire]

Now I get a message saying site is down for scheduled maintenance. BS of course but that makes it even worse. If you're going to schedule to be down for this long you let people know beforehand.

BTW what is the supposed effective distance for the key fob remote start. I can't find it in manual. Mine is lingering around 10 ft right now.

That’s about the distance I get normally. I was told that if you hold the fob under your chin when pushing the start button you’ll get extra distance. It’s weird but I tried it today and it worked.

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[crubio]

So today I tried to check where's my car to see where my wife was on her trip home from town. Got a pop up that says "we are experiencing difficulties with our systems and will be back on line soon...." Ok, fair enough, but now my wife is driving into town to babysit the granddaughter and I'm getting "Geo Fence Alerts" every few seconds on my iPhone. It's driving me crazy!

Anyone else seeing this problem or Kia Access not working today?

Hey sir I work for a kia dealership in Longmont and this is an ongoing issue since Saturday they are looking to get it resolved ASAP our servers from Kia Are down as well nationwide !

 

[GabeBKlyn]

Figured I’d try tweeting at Kia and KiaFinance in order to get some form of response. Please retweet with comment if you have a minute.

https://twitter.com/x/status/1361510073076482048

 

[BasilFawlty]

Figured I’d try tweeting at Kia and KiaFinance in order to get some form of response. Please retweet with comment if you have a minute.

https://twitter.com/x/status/1361510073076482048

I would except Twitter doesn't like me - I was part of the purge.

 

[Lith_SXPN]

Person responsible for pressing the reset button is probably hungover from lunar new year vacation in Korea.

Relax folks, service will be back soon enough. I am guessing you will get complimentary 1 month extension for the inconvenience. It's not like lack of UVO is preventing you from driving the car.

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[Indy Dick]

Person responsible for pressing the reset button is probably hungover from lunar new year vacation in Korea.

Relax folks, service will be back soon enough. I am guessing you will get complimentary 1 month extension for the inconvenience. It's not like lack of UVO is preventing you from driving the car.

Thank you thank you thank you, I feel so much better.

 

[vinylhaircut]

Person responsible for pressing the reset button is probably hungover from lunar new year vacation in Korea.

Relax folks, service will be back soon enough. I am guessing you will get complimentary 1 month extension for the inconvenience. It's not like lack of UVO is preventing you from driving the car.

I get what you're saying - that things like remote start are just a convenience - but there's more to it than that. Some count on UVO for emergency services as well. Given the severity of the weather in certain parts of the country right now, an outage like this could potentially be quite serious. If Kia is going to advertise (and charge a significant premium) for UVO, then they'll need to deploy resiliant IT infrastructure to support and enable it. Given the length and scope of their outage, it may well be that they've had a cyber attack or denial of service that they weren't prepared for. Just speculation, of course, but if it were simply an infrastructure failure, you wouldn't expect it to cause this severe an outage.

 

[GabeBKlyn]

I get what you're saying - that things like remote start are just a convenience - but there's more to it than that. Some count on UVO for emergency services as well. Given the severity of the weather in certain parts of the country right now, an outage like this could potentially be quite serious. If Kia is going to advertise (and charge a significant premium) for UVO, then they'll need to deploy resiliant IT infrastructure to support and enable it. Given the length and scope of their outage, it may well be that they've had a cyber attack or denial of service that they weren't prepared for. Just speculation, of course, but if it were simply an infrastructure failure, you wouldn't expect it to cause this severe an outage.

100% correct and thanks for taking the time to respond. I’d also add it’s more about the failure to communicate than the actual failure itself.

 

[BasilFawlty]

I get what you're saying - that things like remote start are just a convenience - but there's more to it than that. Some count on UVO for emergency services as well. Given the severity of the weather in certain parts of the country right now, an outage like this could potentially be quite serious. If Kia is going to advertise (and charge a significant premium) for UVO, then they'll need to deploy resiliant IT infrastructure to support and enable it. Given the length and scope of their outage, it may well be that they've had a cyber attack or denial of service that they weren't prepared for. Just speculation, of course, but if it were simply an infrastructure failure, you wouldn't expect it to cause this severe an outage.

I'd feel a lot better about it if they had emailed us (they do have my email) and were just up front that they are having problems with their system. To not communicate at all with the customers at all is BAD business.

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[Lith_SXPN]

I guess my attempt at try to lighten up to mood here failed.

I empathize with everyone that feels cheated. threatened, and/or inconvenienced by UVO services. However, speculating about doomsday scenarios does not help with anyone nor does it make the server come alive any faster. Whatever/Wherever the failure is, I am sure Kia would be the first entity to want the system back online. The beauty of subscription service is that you don't have to subscribe if you feel that the service is not worthy. I really didn't think there was any UVO function worth my penny, not to mention anything that I would rely on for emergency services. Whatever the reason for outage is, long holiday in Korea probably didn't help. I would assume having the system back online would be Kia's top priority, then damage control($$$) next. Customer communication would be last. If they can hide the real reason(if there is a reason to hide) by "Hey, sorry for the inconvenience, here is 1 month free service!" and get away with it, they will do their best to lie their butt off.

All of that is my speculation as well, so Kia's stance might be completely different. Take it as you will. Will you ever find out the reason behind the outage? Time will tell. Meanwhile, if venting on forums or SNS helps you in anyway, by all means continue on.

 

[BasilFawlty]

I guess my attempt at try to lighten up to mood here failed.

I empathize with everyone that feels cheated. threatened, and/or inconvenienced by UVO services. However, speculating about doomsday scenarios does not help with anyone nor does it make the server come alive any faster. Whatever/Wherever the failure is, I am sure Kia would be the first entity to want the system back online. The beauty of subscription service is that you don't have to subscribe if you feel that the service is not worthy. I really didn't think there was any UVO function worth my penny, not to mention anything that I would rely on for emergency services. Whatever the reason for outage is, long holiday in Korea probably didn't help. I would assume having the system back online would be Kia's top priority, then damage control($$$) next. Customer communication would be last. If they can hide the real reason(if there is a reason to hide) by "Hey, sorry for the inconvenience, here is 1 month free service!" and get away with it, they will do their best to lie their butt off.

All of that is my speculation as well, so Kia's stance might be completely different. Take it as you will. Will you ever find out the reason behind the outage? Time will tell. Meanwhile, if venting on forums or SNS helps you in anyway, by all means continue on.

How hard is it to send an email...regardless what the issue is or how long it takes to fix, if they, as a complany, want to maintain good customer relations, they should take the extremely simple step of notifying the customer base. It's just good business practice. The "damage control" would be a lot easier if t hey would communicate with their customers. Harumpf!

 

[Lith_SXPN]

I agree that Kia should communicate with customers. Since they are not doing what they should, we are all speculating here. I just wanted to throw in my point of view. I understand the frustration, but it's not going to make the service come alive any faster. Yes, it is cold as heck on some parts of the world. Buckle up, bundle up, run out to your car and start your car manually. And if you need a UVO feature that you can not live without, find a means to replace that with something else. Does your life depend on "find my car" feature? Stick a phone with "find my phone" app and keep it in the car until UVO comes back.

 

[Husker Soze]

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[PassingTime]

I finally had to chime in here as this is obviously more than an IT maintenance issue. Trying to contact KIA is like talking to a brick wall. I am part of that group that ordered a year ago 2020 model and got my order cancelled with no explanation. I questioned, wrote, bitched, etc. and was one of the first to post in the KIA Nightfall Waiting Room thread about my experiences with KIA and attempts to get an answer. In short it is futile to try and get an answer from them. Others thought they could contact them by writing to the head of the company tweeting, yada, yada...... good luck with that Same crap here you are never going to know what is going on, it is not the KIA way you can tweet, call, bitch, write letters call them out but you will never know what the issue is or if your information has been compromised or stolen. Me. I am just watching my A$$ for signs of ID theft from a hacking of their whole company. If it sounds as if I am bitter with the company, that is an understatement. I am happy so far with my 2021 Telluride and that goes to the people building the product, but the 'company' management and leadership is still F'd up. Bad news never gets better with age it just stinks more like rotten garbage.

 

[Kao]

If they got a ransomware hack, I don't think they would be able to send out an email to customers. Their whole site could have been shut down. We might be seeing a temporary page created to mirror their home page as they work to get back online. If they got a ransomware attack they would not advertise that.

 

[dakmommy]

Our model did not come with a fob

Should clarify that we have a fob, but not with remote start

 

[blitt]

It's not only the UVO app, etc. ......it's the whole KIA network system including the dealerships ability to connect with KIA corporate tech support, warranty coverage, ordering process.....all of it. I spoke with my dealership yesterday.