2020 Telluride AWD rear end jerking thumping and vibrating

[Kwim]

@JerseySXP ,
Any news, update?

 

[JerseySXP]

Status Quo.

They just keep on balancing those wheels and not fixing the issue.

Lawyer said they will not make an offer to repurchase unless the vehicle is unsafe to drive.

She said that Kia and Hyundai are outright cheap and she asked me to keep trying different dealers to fix the core issue...

 

[CincyTech]

Status Quo.

They just keep on balancing those wheels and not fixing the issue.

Lawyer said they will not make an offer to repurchase unless the vehicle is unsafe to drive.

She said that Kia and Hyundai are outright cheap and she asked me to keep trying different dealers to fix the core issue...

Carefully read the warranty-type books that came with your Telluride. Great details of state-by-state rules. Usually there is arbitration backed up by your state's lemon laws. Arbitration works very well and you may face choices in the end.

 

[JerseySXP]

Carefully read the warranty-type books that came with your Telluride. Great details of state-by-state rules. Usually there is arbitration backed up by your state's lemon laws. Arbitration works very well and you may face choices in the end.

Good to hear from you sir!

You were one of the original folks who had vibration issues on their Tellurides and got Kia to actually replace the parts.

How is the vehicle holding up?

To your very good point, if they deny my lawyer's demand letter then yes the final option is a binding arbitration through BBB.

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[CincyTech]

Good to hear from you sir!

You were one of the original folks who had vibration issues on their Tellurides and got Kia to actually replace the parts.

How is the vehicle holding up?

To your very good point, if they deny my lawyer's demand letter then yes the final option is a binding arbitration through BBB.

I did find a dealer who actually worked well to try to get the problem fixed. Even after many parts were repaired there was still vibration. KIA honored the arbitration and I returned the Telluride to them and now drive another brand. The process worked well and I wish there had not been a problem since the Telluride is a great concept.

 

[JerseySXP]

I did find a dealer who actually worked well to try to get the problem fixed. Even after many parts were repaired there was still vibration. KIA honored the arbitration and I returned the Telluride to them and now drive another brand. The process worked well and I wish there had not been a problem since the Telluride is a great concept.

Oh I'm sorry for assuming that all was fixed with your vehicle.

Glad you found a sound resolution though.

 

[WhyNotDrive]

I have put a small deposit on an AWD EX model scheduled to be delivered in the next two weeks. After reading this thread, does this vibration issue show up during a test drive of a few minutes in the 60-70mph range? Not going to run away yet, but want to be informed for my test drive.

This thread seems to have died out a bit. Does anyone know if any changes at assembly time have been made? Seems like more people might be finding this thread if the issues were more wide spread as more are being sold possibly?

 

[OrangeOtto]

During a test drive of the telluride I was looking to purchase I immediately noticed a strong vibration when I pushed on the accelerator. This vibration seems to be different then what most people in this thread are complaining about...vibration happened when pushing the accelerator and not from traveling at highway speeds.

The sales guy just informed me that the issue was a "connection between the transmission and the axle, that caused the vibration, and wasn't evident at low speed." I don't know much about cars, so does anyone here have any insight to what this might mean? Will it be a lingering issue or was it a simple fix and nothing to worry about long-term? Not sure if I should pass on this vehicle or just buy and enjoy it.

Now the car did just come off of the transport vehicle and was never put through pre-delivery inspection. I would assume this would have been caught and fixed if the pre-delivery inspection was completed prior to me test driving it.

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[Kwim]

I have put a small deposit on an AWD EX model scheduled to be delivered in the next two weeks. After reading this thread, does this vibration issue show up during a test drive of a few minutes in the 60-70mph range? Not going to run away yet, but want to be informed for my test drive.

This thread seems to have died out a bit. Does anyone know if any changes at assembly time have been made? Seems like more people might be finding this thread if the issues were more wide spread as more are being sold possibly?

of course not. all design corrections will be made during the facelift.

Run.

 

[WhyNotDrive]

of course not. all design corrections will be made during the facelift.

Run.

I kind of figured it might not have been addressed, but since this thread died down I was hopeful. I suppose those who it bothered have either dumped it and run by now, or just learn to accept it to prevent losing a ton of their investment.

My wife also likes a Honda Passport, but there are some VERY obvious upsides to the Telluride appearance if nothing else. That being said Honda doesnt appear to be what it used to be either.

 

[Telluride Tom]

I kind of figured it might not have been addressed, but since this thread died down I was hopeful. I suppose those who it bothered have either dumped it and run by now, or just learn to accept it to prevent losing a ton of their investment.

My wife also likes a Honda Passport, but there are some VERY obvious upsides to the Telluride appearance if nothing else. That being said Honda doesnt appear to be what it used to be either.

I have been following this thread and expect to be picking mine up in a few weeks (SX-P). Fingers crossed if it was a more widespread problem we would be hearing more about it. I'll be test driving it on the highway for 5-10 miles for sure. If for some reason the problem shows up down the road and can't easily be remedied then at least the used market for Tellurides seems pretty strong. I haven't thought about what else to buy as a plan B but hopefully it won't come to that. The one we test drove in October (SX) definitely vibrated at ~ 70 mph so I know what it feels like.

 

[Kwim]

I kind of figured it might not have been addressed, but since this thread died down I was hopeful. I suppose those who it bothered have either dumped it and run by now, or just learn to accept it to prevent losing a ton of their investment.

My wife also likes a Honda Passport, but there are some VERY obvious upsides to the Telluride appearance if nothing else. That being said Honda doesnt appear to be what it used to be either.

Someone resigned themselves, someone got what they wanted and crushed the shit company, someone is still fighting, someone does not irritate the vibration in general.

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[Kwim]

I did find a dealer who actually worked well to try to get the problem fixed. Even after many parts were repaired there was still vibration. KIA honored the arbitration and I returned the Telluride to them and now drive another brand. The process worked well and I wish there had not been a problem since the Telluride is a great concept.

@CincyTech ,
how was your arbitrage? Did Kia Representatives Participate? or ignored and you passed without a defendant?

 

[User99]

Mine started around 2200 KM.
2021 SX Black. Had only 12 KM when I took delivery.

Palisade also having this exact same issue but there is a TSB out from Hyundai so the owners don’t have to go through that convincing/ back and forth with the dealers.

There is no lemon law in Canada.

 

[Dale]

I just received my new Telluride SXP with tow package. Only have 200 miles on it. Build date is June 24th. Arrived August 2nd. Not sure why it took so long to arrive? I am having the same vibration/pulsations as other describe which start around 65 mph but seen to diminish or go away about 75 mph. It feel vibration in gas pedal, seat and floor board. I hear a hum similar to what you get with some vehicle when opening sun roof or rear window. I don’t think it it a tire balance problem. Taking to dealer tomorrow to have them check. I’m sure they will start with tire balance but have no confidence that they will find problem based on the comments of others. It is too bad since at speeds below 65 the vehicle is super quiet and smooth. Will advise if I find out anything.

Please post if you find out. I have the same pulsing in my gas pedal.The dealership said two different driver test my car and it's fine. But for some reason I feel like my foot is getting a massage while am driving at high speed. That's not normal at all. It makes me start wonder if my hand an foot is too sensitive because I can feel the slight vibration in the shifter. They don't want too test drive it with me because of lock down. I have 44400 km on my Telluride now I got mine back in April of 2019 . Nice car but alot of unchecked stuff from manufacturer. Like loose cross members..

 

[iLikeTacos]

They have had my Telluride since March 11th. I call about every week but they are basically useless. I called again and they left me a message last night that said Kia finally approved them to order an “intermediate shaft” and they believe it will fix “some” of the problem. They are reactionary and nothing seems to happen unless I call. I really hope it’s fixed after this but from what I have read, they are not replacing the crucial part because it’s expensive. I don’t even want to think about what I will have to do in order to have a safe and fully functioning vehicle again. I do not trust this brand and really wish we didn’t own this and a brand new 2021 Sorento X line Prestige. So disappointed and I would caution any of you considering it to wait until they fix these problems in future iterations. If not, you take a gamble. Mine was fine for a year before this vibration came on so it’s not going to matter if you drive it for 5-10 miles and there is no vibration. It will come. Before all of you sympathizers jump in and let us all know how yours is just fine or that you don’t care about the vibration, we do and it’s unacceptable. I will never buy a Kia again. Want cheap, you get cheap. Lesson learned.

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[Kwim]

Want cheap, you get cheap. Lesson learned.

 

[User99]

Took almost a month to get an appointment with my local dealer and when I showed up they told me about a charge an suggested I should be dealing with the dealer where I purchased the car !
(There was a reason I hadn’t purchased from them)

no loaner no shuttle due to COVID.

They acknowledged the vibration and re-balanced the tires but did not test drive it afterwards due to other appointments they had.

The vibration is still there, of course.

The shop foreman mentioned they had this same issue in a Sorento, KIA kept the car for a few days and sent saying the performance was well within the specification of the vehicle.

The vibration does get to me and its right on the sweet spot for most highway driving: 110km/hr to 120km/hr.

I am feeling kinda glad that I leased it.

 

[Wacat]

I ordered an SX AWD but switched it to a FWD due to the reports of all these vibrations. I understand that the vibration happens with AWD models. Has anyone ever reported it with FWD?

 

[2020Telly]

I ordered an SX AWD but switched it to a FWD due to the reports of all these vibrations. I understand that the vibration happens with AWD models. Has anyone ever reported it with FWD?

The part that is reportedly causing the vibration is the mechanism that connects the AWD. That part does not exist on the FWD. With good tires you will be fine with a FWD Telluride.