Multiple Systems Failed

[BasilFawlty]

Telling this story in case anyone else might run into this situation = this info may be helpful to have in your hip pocket.

A couple months ago, in September, several of my Telluride's systems stop working. Specifically, the Smart Cruise Control, the Lane Keep Assist, the Forward Collision Avoidance, the auto High Beams, etc. Basically anything that required the camera that sits behind the front rear view mirror was not working. I took it to the dealer and they immediatly determined the camera was bad, so they ordered a new one. After a week and a half, the new camera was received, so I took the car in and they replaced it. Unfortunately, this did not fix the issue - in fact more systems were now having issues. At this point the dealer's mechanic was convinced that Kia had sent him a "bad" camera, so he ordered a second new camera.

When they replaced the second camera, I was hopeful that this would fix the problem, but no joy - still getting all kinds of codes and many systems not working. This time, the mechanic thought there might be a wiring issue - thinking rodents might have chewed through some wires, but after a thorough inspection of all the wiring, no problems found there. Then he thought one of the radar sensors was at fault, so ordered a new sensor. After another two weeks wait they got the new sensor it, but this time I told them to keep the car for a few days until they were sure what the issue was.

Well, today is Christmas Eve and I just picked up the car and everything is working. Turns out they didn't need to put that new sensor in after all. After consulting with Kia HQ, it turns out that the new cameras they were receiving from KIA were not properly programmed for my car. All they had to do was enter the correct ROM code to program the camera for my specific vehicle and viola! Everything now works as it should.

I'm telling this in case any of you ever have a similar multi-system failure that seems tied to the front camera, you can remind the techician to make sure the new camera they install has the correct ROM. If they tell you KIA sends the right one based on VIN, remind them if this story in which the camera was replaced twice because the cameras they received were NOT programed for the intended vehicle. Hope this is helpful to someone down the line.

 

[WD80PD]

Good to know.. I had this problem weeks before taking a 6hr road trip with the family for vacation. Luckily my issue was corrected on the first try with the new camera.

 

[Husker Soze]

Thanks for sharing!

Sorry to hear you had to go through all that.

 

[ceenote]

Thanks for sharing!

Sorry to hear you had to go through all that.

This^^^

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[BasilFawlty]

I spoke too soon. I thought everything was working, but recently learned that two parts of the system are still not working. First, the auto high beams are not working. There is no "auto" function available with my headlights now. I have to manually set the lights on high beam and low beam. Also, the Highway Driving Assist is not working. That's the system that sets the cruise control speed limit on auto (only one certain roads). It used to be that, on I-40, when I would adjust cruise control to the posted speed, the set speed would turn green and then when the posted speed would change on the road, the cruise would automatically adjust. Well, that's supposed to be a setting in the Driver Assist settings, but the option is not even showing.

I'm hoping this is a simple programming issue. I have another appointment this week (Thursday).

 

[Socal949]

I spoke too soon. I thought everything was working, but recently learned that two parts of the system are still not working. First, the auto high beams are not working. There is no "auto" function available with my headlights now. I have to manually set the lights on high beam and low beam. Also, the Highway Driving Assist is not working. That's the system that sets the cruise control speed limit on auto (only one certain roads). It used to be that, on I-40, when I would adjust cruise control to the posted speed, the set speed would turn green and then when the posted speed would change on the road, the cruise would automatically adjust. Well, that's supposed to be a setting in the Driver Assist settings, but the option is not even showing.

I'm hoping this is a simple programming issue. I have another appointment this week (Thursday).

Hopefully it all gets resolved and addressed quick. Not a great start to the NEW YEAR

 

[BasilFawlty]

Hopefully it all gets resolved and addressed quick. Not a great start to the NEW YEAR

I hope so too. Will know in a few days and will post a follow up.

 

[arattle]

I spoke too soon. I thought everything was working, but recently learned that two parts of the system are still not working. First, the auto high beams are not working. There is no "auto" function available with my headlights now. I have to manually set the lights on high beam and low beam. Also, the Highway Driving Assist is not working. That's the system that sets the cruise control speed limit on auto (only one certain roads). It used to be that, on I-40, when I would adjust cruise control to the posted speed, the set speed would turn green and then when the posted speed would change on the road, the cruise would automatically adjust. Well, that's supposed to be a setting in the Driver Assist settings, but the option is not even showing.

I'm hoping this is a simple programming issue. I have another appointment this week (Thursday).

It certainly makes sense that a camera malfunction would disable high-beam assist and/or HDA. HDA tracks lane markers and centers the vehicle while in adaptive cruise control.

Have you verified your high-beam assist is still enabled in the head unit? It's possible it got disabled when the previous camera went bad.

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[BasilFawlty]

HDA tracks lane markers and centers the vehicle while in adaptive cruise control.

Actually what you are describing is the Lane Keeping Assist - that's what keeps the car centered in the lane as long as there are sufficient lines in the center and along the side of the road. That function actually works as intended. The HDA (Highway Driving Assist) is the system that receives data about the highway you're on (not available on all roads) and then automatically adjusts your speed per the posted speed limit. That and the High Beam Assist are what are not working. The Lane Keeping Assist is working fine. The option for HDA is not showing up in my settings so I suspect it is a programming issue and not a bad camera. Just a guess of course.

 

[arattle]

Actually what you are describing is the Lane Keeping Assist - that's what keeps the car centered in the lane as long as there are sufficient lines in the center and along the side of the road. That function actually works as intended. The HDA (Highway Driving Assist) is the system that receives data about the highway you're on (not available on all roads) and then automatically adjusts your speed per the posted speed limit. That and the High Beam Assist are what are not working. The Lane Keeping Assist is working fine. The option for HDA is not showing up in my settings so I suspect it is a programming issue and not a bad camera. Just a guess of course.

View attachment 24633

Not quite. There's LKA, which can be active without adaptive cruise control. It nudges the car back into the lane if you drift toward the marker, but it's nowhere near adequate to keep your car centered or let you take hands off the wheel.

HDA has several functions. I have never seen it do anything to control my speed except in turns. I set my cruise to 80-85 in a 65 zone (normal around here) and it does nothing to slow me down. However, the "Steering control" section on page 5-59 explains how HDA keeps the vehicle centered in the lane. This part works great, and allows me to momentarily take hands off, even if the highway isn't straight.

Sounds like you have some sort of a software issue at this point since LKA works but HDA and HBA don't. Sorry to hear this hasn't been an easy fix, makes me worry a bit about what's to come....

 

[BasilFawlty]

HDA has several functions. I have never seen it do anything to control my speed except in turns.

All of those other systems do "assist" the driver, and are referred to generically as HDA, but I'm talking about the specific single funtion that KIA calls "Highway Driving Assist (HDA)" that is a specific setting (checkbox) in the settings under "Driver Assist." (if equipped). It is a bit confusing because they use the same term to describe a "set" of driving assist funtions, but also there is a single specific function you can enable or disable called HDA. After my last service, I don't even have that option in my settings any more, yet the LKA and FCA systems both still work as normal - but the automatic adjustment of my speed per the posted highway limit does not work (and also my auto-high beams don't work). The HDA I'm talking about is one specific function that controls speed when driving on a highway IF the navigation system has the necessary data for the highway you're on. Around where I live, this only works on I-40. The specific, selectable funtion I'm talking about is defined on page 5-57 of my owner's manual. This is a screenshot from my manual - it specifies and defines the function of HDA that is a specific selection in settings. This is the specific funtion I'm talking about:

 

[Tellthemride]

HDA has several functions. I have never seen it do anything to control my speed except in turns. I set my cruise to 80-85 in a 65 zone (normal around here) and it does nothing to slow me down.

This is precisely why HDA would not auto adjust speeds for you as you enter different stretches of highway where the speed limit changes. If you are curious how it works, next time try setting exactly to posted speed limit, you will see the word “Auto” as your set speed. You will see it increase/decrease to the next posted speed limits as they change on the highway.

For 2022 models, another way SCC is supposed to slow your speed down is upon entering curves in the road, using NSCC-C. If you have not been seeing it in action, maybe it also requires auto speed limit to be set as a prerequisite.

@BasilFawlty when trying to use HBA, are your headlights set to auto mode?

Have you also updated to the latest Nov 2021 software version? Maybe the latest update caused the road to no longer be supported for HDA auto? If you have not updated, maybe it is needed?

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[BasilFawlty]

@BasilFawlty when trying to use HBA, are your headlights set to auto mode?

Have you also updated to the latest Nov 2021 software version? Maybe the latest update caused the road to no longer be supported for HDA auto? If you have not updated, maybe it is needed?

No - Automatic Headlights is also not working. No, I have not updated to the latest SW version yet. When I go into settings where the HDA is supposed to be selectable, the option doesn't even appear. I'm pretty sure (but not positive) that it is likely the technician didn't program it properly when he replaced the front-facing camera. (at least I'm hoping it's that simple)

 

[Tellthemride]

No - Automatic Headlights is also not working. No, I have not updated to the latest SW version yet. When I go into settings where the HDA is supposed to be selectable, the option doesn't even appear. I'm pretty sure (but not positive) that it is likely the technician didn't program it properly when he replaced the front-facing camera. (at least I'm hoping it's that simple)

Strange your auto head lights don’t work. They should have nothing to do with the front-facing camera. It only uses the photocell light sensors on the dash.



I asked because your lows need to be set to auto mode in order for HBA to work. After setting to Auto, pushing the high beam stalk away from you should turn on HBA if it works properly.

It would make sense if the FFC is not calibrated properly, HBA probably wouldn’t work though. Since the camera is needed to detect tail lights and oncoming traffic to operate.

 

[BasilFawlty]

Strange your auto head lights don’t work.

Ok, my apologies - I do have my headlights set to Auto and that seems to work (headlights turn on when it's dark). I'm talking about the auto-high beam (HBA) where the high beams dip automatically when a car in coming toward you. That is what is not working. When I have my lights set to auto and push the stalk I no longer get the "Auto" high beam appear in the dash so I have to manually set the lights to low beam or high beam.

 

[Zaiwhat]

A couple of months ago I began to get multiple system failures upon starting my Telluride. Everything from adaptive cruse to LKA, forward collision and even the front camera stopped working. I searched high and low for what might be causing it but couldn't find the reason. with only 5000 miles on my Telluride which primarily lives in the garage i decided to take it back to the dealer. One other strange thing that was happening was that when first shifting to drive the rear of the car gave a kick after rolling up a few feet no matter the speed. The dealer service team was just as baffled and connected the car up with the engineers in Korea. They took the matter for seriously because they hadn't ever seen this and because it was a full safety system failure. After two weeks they figured out that instrument cluster lighting up like a Christmas tree with errors was due to a wheel speed sensor on the back of the telluride which lets the vehicles modules know what speed each wheel is spinning at. if there is any malfunction in one of them the whole system fails. it is also why it felt like I had a transmission issue. I don't have the SUV back yet, but they said they would run through a full set of test drives before calling it done.

I thought I would share this as I don't see a post anywhere else here telling folks about this

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[barresis]

Last week I got this error message when I started my 2022 Kia Telluride SXP with 8000 miles on it. I currently not able to use my cruise control. It won’t even turn on. I have been to the KIA dealership once with no luck. I have told them my forward collision is not working. They are beginning to piss me off. I have another appointment tomorrow. it seems like they have to clear every repair with KIA HQ instead of just trying to fix problem.

 

[Socal949]

Last week I got this error message when I started my 2022 Kia Telluride SXP with 8000 miles on it. I currently not able to use my cruise control. It won’t even turn on. I have been to the KIA dealership once with no luck. I have told them my forward collision is not working. They are beginning to piss me off. I have another appointment tomorrow. it seems like they have to clear every repair with KIA HQ instead of just trying to fix problem.

Hopefully everything gets worked out. It’s no fun when you have such a new car and something starts to go bad. Specially a sensor that’s very important. Being that it’s still under warranty they do have to go through a process which isn’t fun. Did they not fix the issue the first time you took it in?

 

[Zaiwhat]

Hi B. Your issue sounds identical to what I just went through. My dealer was great and very transparent about the whole thing. They gave me a loaner while they tried to figure it out. It was actually KIA engineers in Korea who eventually found the issue. The problem was that a speed sensor on the back passenger side was bad. I believe I triggered the error during the winter when I moved the dial in the center consul to 4x4. My theory is that it was always bad but that moving the dial to 4x4 triggered the error once the sensor was activated. Just my theory. Bottom line is that it was a simple problem to fix once the part arrived weeks later. The one thing that i had was that the car felt like it had a transmission issue because of the speed sensor being bad. I felt a bit of a kick when first rolling off a stop from park. I would have the dealer make sure all the speed sensors are working fine. Good Luck