2020 Telluride AWD rear end jerking thumping and vibrating

[Telluryder777]

So I'm new here. With a 2022 SXP Nightfall with AWB.

In addition to a front drivers side rattle at low speeds and what sounds like a grinding wheel bearing/hub sound fro the front, my Telluride also vibrates at highway speeds.

From 68ish and up I feel an extreme vibration in the steering wheel. I see the HUD shaking. The passenger seat shaking, the driver's side mirror shaking. The steering wheel isn't shaking left to right like with a balancing issue. It pulsates like mack massager or the active lane assist steering wheel alert. There are even times the lane assist alert goes off and I could it even tell it was vibrating because the steering wheel was already vibrating.

It's hard to explain, and the dealer thinks I'm crazy since I can't really explain it correctly. It doesn't feel like the tires are out of balance...it feels like the entire front of the car shakes.

The ride is not smooth by any means. It really feels like you're riding on a gravely road the entire time at highway speeds.

The dealer road force balanced the tires and replaced 3 of them with new tires. They did NOT RFB the 3 new tires. I don't know why.

Please tell me if I'm crazy here, but I think the vibration gets worse the warmer the car gets.

Additionally, they stated the the rattle coming from the front drivers side end of the car, that the shop foreman clearly heard, was the high pressure fuel pump. I was pissed. I know the ticking/knocking sound of the GDI fuel pump and this was not it.

We just made the drive from FL to SC for the holidays and my arms still feel like they are shaking. We'll drive back this weekend and I'll send it back to be dealer.

Please tell me there's a fix for this. please tell me that you all have found some type of resolution.

Your story is exactly mine. If it weren’t for this forum I would doubt my sanity and the fact that I’m getting rid of a car I wanted so badly. Saw you traded out quickly. I’m in the process of trading out after a few months of shop time and car rental. I only have 1000 miles on my Telluride. It’s a shame for us and the dealerships. My dealership mechanic has said that there was recently a TSB issued for vibration and AWD drive shaft issues. I hope that it helps others. The longer drive shafts responsible are poorly manufactured or designed, I think.

 

[SC300ES]

You may be taking on a worse headache with a GCL. Go read up on the issues they are having with it.

 

[2020Telly]

My dealership mechanic has said that there was recently a TSB issued for vibration and AWD drive shaft issues.

Maybe this? https://static.nhtsa.gov/odi/tsbs/2021/MC-10205498-0001.pdf Not exactly the same as the Hyundai one.

 

[smokey_mountain]

Oh no! Dang this is JUST crazy. My dealership mechanic told me there is a KIA TSB now. I went to find it online and cannot, but I’m pretty sure they just issued one.

There is only one TSB from their parent company for more of their premium brand Hyundai Palisade.
My update - Kia dealer I worked with really impressed me, they still understand the meaning of words "customer support" - so rare these days. We cancelled the contract. At this point, I will not be re-ordering a Telluride this dealer was an only MSRP dealer in Southeast. All others are thousands above MSRP plus wait is 6-8 months. I loved all aspects of Telluride, well built vehicle, I just got the defective one with vibration. Just remember numbers are strongly in your favor for 300K vehicles sold - 100+ customers with vibration. Wish everyone on this fine forum many vibration-free miles. Roadtripping with your favorite ally - Telly

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[SC300ES]

So they cancelled your order and took the vehicle back? I wonder how much they'll sell that as used.

 

[2020Telly]

from their parent company for more of their premium brand Hyundai Palisade.

This is not accurate. Hyundai is not a premium brand to Kia. Hyundai Motor Group no longer owns Kia outright like 1997 when Ford was attempting to buy Kia and HMG outbid to save Kia from bankruptcy. They own a stake in Kia and Kia owns a stake in HMG. (reference) The relationship is basically coopetition. The luxury brand that HMG has is Genesis. Their strategic alliance allows them to share platforms and technology but each company is still separate and they are competing for the same US buyers.

In terms of TSBs, each may operate independently but I'll bet when the Palisade had their headrest issue, Kia was taking notes to make sure it wasn't an issue on the Telluride. In this case a problem with the AWD coupling and shaft was officially acknowledged on the Palisade. Still waiting on the Telluride.

 

[smokey_mountain]

Thank you, @2020Telly great to know the ^ . Hyundai dealer here in Research Triangle told me that HMG is a premium brand but they did not act as one at all and in fact none of the Hyundai dealers in my area acted maturely. Kia on the other hand was the best dealer experience at least on the sales side it was. No game-playing, no market adjustments, no accessories add ons, none, clear, transparent, MSRP and great customer experience overall on delivery and when I had a problem with vibration. To be fair, other Kia dealers around my area all into market adjustments, huge accessories bills, $2,000 non-refundable deposits, no matter what happens, etc.

 

[smokey_mountain]

I have used up good will credit from my local Kia dealer and now looking into Palisade but sheer experience with Hyundai dealers makes me re-think Palisade for something else. I loved the ride on both Telluride and Palisade (of course not the vibration on my Telluride), they are solid, competent 3-row SUVs, but HMG dealers really ruin all the hard work that HMG engineers delivered.

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[2020Telly]

I see the dealers as the face of the transaction and the interaction with the customer and some are good and some are bad like everything. I also have no problem with my other vehicle which is a Hyundai. I’m happy with both products/purchases from both companies and I see the dealers as middlemen. I see it like buying a Samsung or LG television. I think both South Korean products are great but I don’t think that Best Buy (nor the Geek Squad) had any say in making them. If they gave me the box that appeared undamaged, I expect the manufacturer to honor the warranty if it doesn’t work as expected.

I just don’t like hearing when any company has a good product but doesn’t stand by a warranty to make things right and fair to the few consumers that got a bum deal.

 

[Ronb]

Your story is exactly mine. If it weren’t for this forum I would doubt my sanity and the fact that I’m getting rid of a car I wanted so badly. Saw you traded out quickly. I’m in the process of trading out after a few months of shop time and car rental. I only have 1000 miles on my Telluride. It’s a shame for us and the dealerships. My dealership mechanic has said that there was recently a TSB issued for vibration and AWD drive shaft issues. I hope that it helps others. The longer drive shafts responsible are poorly manufactured or designed, I think.

I purchased a 2021 SX in January 2021, At about 5k miles I began to feel a vibration coming from the rear at highway speed. Below 50 it was ok. The steering wheel was not vibrating and the tire pressures were accurate. I could feel the vibration in my seat and noticed the water bottle next to me shaking in the holder. The dealer rebalanced the tires and found one of my tires had a very hight road force result. He ordered a replacement (Michelins by the way) and the replacement tire had a similar problem. Another tire later and we assumed things were better. They weren't! I was assured that the drive shaft etc were ok. I got Michelin to replace all of my tires (their cutomer service was great) and went with their BF Goodrich brand, as I was done with the inconsitent quality of the original Michelins and thought the vibration issue might be solved. It wasn't! Recently I read more replies on the forum regarding the vibration issue and I plan to contact another KIA dealer closer to me, hoping for better diagnostic results and a remedy. I had a similar issue with a brand new1988 BMW 735i. It was the drive shaft and a replacement solved the problem. I really enjoy driving my SX and hope I can get the smooth ride back soon.

 

[Wee]

I purchased a 2021 SX in January 2021, At about 5k miles I began to feel a vibration coming from the rear at highway speed. Below 50 it was ok. The steering wheel was not vibrating and the tire pressures were accurate. I could feel the vibration in my seat and noticed the water bottle next to me shaking in the holder. The dealer rebalanced the tires and found one of my tires had a very hight road force result. He ordered a replacement (Michelins by the way) and the replacement tire had a similar problem. Another tire later and we assumed things were better. They weren't! I was assured that the drive shaft etc were ok. I got Michelin to replace all of my tires (their cutomer service was great) and went with their BF Goodrich brand, as I was done with the inconsitent quality of the original Michelins and thought the vibration issue might be solved. It wasn't! Recently I read more replies on the forum regarding the vibration issue and I plan to contact another KIA dealer closer to me, hoping for better diagnostic results and a remedy. I had a similar issue with a brand new1988 BMW 735i. It was the drive shaft and a replacement solved the problem. I really enjoy driving my SX and hope I can get the smooth ride back soon.

Is your Kia dealer playing ball with you to help get the driveshaft replaced?

 

[Ronb]

Is your Kia dealer playing ball with you to help get the driveshaft replaced?

Today I contacted KIA customer service and established a case number. They are collecting my service records from the first servicing dealer where I lived during covid in 2020. I made an appointment with the dealer near my home to leave my telluride for 2 weeks, while I'm on vacation, to remedy this issue. I plan to take the service manager for a ride, so he feels what I feel. Wish me luck!

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[Muzamil]

Your story is exactly mine. If it weren’t for this forum I would doubt my sanity and the fact that I’m getting rid of a car I wanted so badly. Saw you traded out quickly. I’m in the process of trading out after a few months of shop time and car rental. I only have 1000 miles on my Telluride. It’s a shame for us and the dealerships. My dealership mechanic has said that there was recently a TSB issued for vibration and AWD drive shaft issues. I hope that it helps others. The longer drive shafts responsible are poorly manufactured or designed, I think.

Hi I have purchased 2021 second hand. It was driven 16k km. When I did the test drive it was fine felt mild vibration at slow speed but I thought it was probably because the road was rough. Checked with the dealer about the service record and he told everything is smooth. Now when I drive at slow speed 10-30km/h i feel a humming sound and my gas pedal vibrates and this intensifies while at turning/curves.

At high speed there is mild humming sound, no vibration as such. I am not an expert in cars and I believe my dealer would probably think I am crazy.

 

[2020Telly]

Making sure everyone on this mega thread sees that @bogie posted that there is a TSB.

https://static.nhtsa.gov/odi/tsbs/2022/MC-10206644-0001.pdf

Lists the problems could be exhibited on AWDs from start of production through 2/28/2021.

 

[Ronb]

Making sure everyone on this mega thread sees that @bogie posted that there is a TSB.

https://static.nhtsa.gov/odi/tsbs/2022/MC-10206644-0001.pdf

Lists the problems could be exhibited on AWDs from start of production through 2/28/2021.

This post is very timeley for me, as I recently contacted KIA corportate to share the numerous failed attempts by my service dealer and subsequent warranty replacement of my tires by Michelin. Nothing has helped! I have an appointment on March 7th and now, thanks to 2020Telly, I can hand this TSB to my new servicing dealer. Thanks 2020 Telly!!! When I post my folllow up report, I hope it will be to let everyone know that the vibration is no longer present. I can't get back the year of disappointing and uncomfortable highway driving I have had to endure, but I do hope to get reimbursed for the out of pocket expense, for balancing I had done elsewhere, when I began to doubt the competence of the servicing dealer. Stay tuned!

 

[Wee]

anyone had success with the dealer getting to fixing this issue now that there's a TSB out?

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[Wee]

Update for anyone with this issue.

Took my car in and had the technician specifically just focusing on the TSB associated with the drive shaft and AWD coupling. TechLine is giving them a bunch of bullshit and trying to avoid replacing the warranty parts causing the trembling/vibration issues.

Looks like it's going to take some pushing back hard on Kia/Techline to get them to play ball.

 

[MSPTom]

Update for anyone with this issue.

Took my car in and had the technician specifically just focusing on the TSB associated with the drive shaft and AWD coupling. TechLine is giving them a bunch of bullshit and trying to avoid replacing the warranty parts causing the trembling/vibration issues.

Looks like it's going to take some pushing back hard on Kia/Techline to get them to play ball.

Thanks for the update. Bringing mine in on Monday for this. Not encouraging but good to know.

 

[yosM45]

So glad I got rid of this car. And made 8k in the process.

I hate manufacturers that don't stand by thier warranty.

 

[Wee]

Another update:

Took the vehicle back to service center. Service rep and mechanic have been great.
Kia still giving them the run around about checking tires and comparing tires/wheels to another Telluride on the lot.

Earlier today the engineers from tech line ask them to balance my wheels again and then compare them to a brand new Telluride and see how the specs differ. After a bunch of push back from myself and the service rep they finally escalated the case to a field technician so they're flying an engineer out here from California.

I understand that hesitation and trying to check the boxes within reason for not wanting to just jump right in and replace every and any warranty part complained about, but some of this is just been silly with the junk that they wanted them to test with us knowing very well with the issues.

Fingers crossed now the field technician will give us the green light to replace the appropriate parts.