Worse case scenario has happened

[Edirullet]

Okay so I'm still heated as I just received the news within the last hour and needed all you people to help me sort this out. Here's my story:

I ordered my Telluride back in December 19, 2019 with one of my local dealership. White exterior with butterscotch interior. SX non- prestige with tow package, illuminated scoff plates, and rear applique. Put $500 down and walked out with a copy of the build and order number.

Received an update from the dealership about a month ago that my Telluride would be arriving toward the end of March.

Fast forward to today and the sales guy called me in an excited state saying that my Telluride had arrived this morning. While still talki g with excited exuberance, he says there has been a change to my interior. I snap out of my own excitement and tells him to back up the conversation.

He tells me that Kia has discontinued the butterscotch interior and instead gave me espresso, which I find it ugly (brown everywhere).

I asked him why he didn't call me when they found out butterscotch was discontinued. He didn't have an answer. I was steaming red and couldn't stand one more second with that inept sales guy.

After calming down, I decided to do my own little investigation as I did not believe that Kia just suddenly discontinued butterscotch. I went to Kia's website and did my Telluride build and lo and behold, there's my butterscotch interior with exactly the same build as I did with the dealership.

I called Kia and spoke with consumer affair and opened a case file. The nice lady told me as far as she knows, the butterscotch was not discontinued and she also did the same build while I was on the phone with her. The nice lady told me she would be calling the dealership to find out what actually happened.

This was supposed to be a surprise for my wife's birthday, which was next week. I planned it out so it would be delivered as close as possible to her birthday. So now I'll have to wait another 3 to 4 months because someone couldn't figure out how to put in an order. What's worse was that the sales guy lied about the whole thing and tried pawing it off on Kia.

I go get my $500 back and never going back to that dealership.

Getting heated again just thinking about it.

 

[pbinde]

I am so sorry. Can Kia help track one down for you? It's people like that, that give car dealers such a bad name.

 

[Edirullet]

I am so sorry. Can Kia help track one down for you? It's people like that, that give car dealers such a bad name.

When I get home I'll get my order number and call Kia back. Hopefully she'll have some answers for me.

 

[raydog9379]

Where are you located? Wonder if you can find one already produced? Telluride Lookup

BTW, there were several White/Butterscotch cars with window stickers created in the last week. So they are still making that interior.

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[Edirullet]

Where are you located? Wonder if you can find one already produced? Telluride Lookup

BTW, there were several White/Butterscotch cars with window stickers created in the last week. So they are still making that interior.

I'm in MN metro area. It just irks me to no end how my order was messed up.

 

[Familyman20]

I'm in MN metro area. It just irks me to no end how my order was messed up.

Wouldn't be surprised if YOUR vehicle shows up within the next month like they originally told you. Sounds like they're just trying to sell you someone else's vehicle for a sale today. Correct me if I'm wrong but once a dealer gets an ETA they dont just automatically decrease by a few weeks, not with this particular vehicle in such high demand. Idk GL man

 

[raydog9379]

I'm in MN metro area. It just irks me to no end how my order was messed up.

Looks like I see your incorrect car at Luther Inver Grove via the tool. I don't see any White/Butterscotch in MN at all or WI. Also think as someone else said that they might have tried to sell you a vehicle that someone else ordered? Or maybe that was the plan all along. You are only 11 weeks in on an order, which is very quick (especially for a dealer that has only had 4 SX cars since early Jan and 22 overall).

Closest might be in Iowa City https://www.kia.com/us/services/en/windowsticker/load/5XYP5DHC2LG083886

Or there are a few in IL...

Kia of Bradley (though FWD not AWD): https://www.kia.com/us/services/en/windowsticker/load/5XYP54HC7LG080224

Evergreen Kia in Chicago is going to get one too apparently based on the tool (not sure if that's an order for someone or not).

 

[alexdrums]

Wouldn't be surprised if YOUR vehicle shows up within the next month like they originally told you. Sounds like they're just trying to sell you someone else's vehicle for a sale today. Correct me if I'm wrong but once a dealer gets an ETA they dont just automatically decrease by a few weeks, not with this particular vehicle in such high demand. Idk GL man

Good point. @Edirullet , did your order number include the color codes?

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[Edirullet]

Looks like I see your incorrect car at Luther Inver Grove via the tool. I don't see any White/Butterscotch in MN at all or WI. Also think as someone else said that they might have tried to sell you a vehicle that someone else ordered? Or maybe that was the plan all along. You are only 11 weeks in on an order, which is very quick (especially for a dealer that has only had 4 SX cars since early Jan and 22 overall).

Closest might be in Iowa City https://www.kia.com/us/services/en/windowsticker/load/5XYP5DHC2LG083886

Or there are a few in IL...

Kia of Bradley (though FWD not AWD): https://www.kia.com/us/services/en/windowsticker/load/5XYP54HC7LG080224

Evergreen Kia in Chicago is going to get one too apparently based on the tool (not sure if that's an order for someone or not).

Yep, that's my incorrect car. Inver Grove Luther freaken Kia.

 

[Edirullet]

Good point. @Edirullet , did your order number include the color codes?

I don't know about codes, but it's on my copy of the order and I triple checked with the sales guy back when I ordered it.

 

[Edirullet]

Luther Kia sales manager called me and said butterscotch is not available anymore. He said there's nothing he could do. I asked why they didn't call me to change the interior color if butterscotch wasn't available and he had no answer. I asked for the order number and he said he didn't have it. Pathetic excuse of a lie.

So I called three other local dealerships and all three told me they could still order White/ Butterscotch. I'm just screaming WTF right now. Wife's birthday surprise totally freaken ruined because they couldn't get an order correct. I don't think it's that complicated to enter a build into a computer.

 

[Edirullet]

Can any sales person in here also do me a favor and check to the validity of their claim of no more butterscotch.

______________________________

 

[raydog9379]

Can any sales person in here also do me a favor and check to the validity of their claim of no more butterscotch.

Not a salesman, but it's BS. These are cars with window stickers created today that have it.



And there was 1 at the same dealership that had a Butterscotch interior produced (2/24/20) AFTER yours was (2/13/20):

 

[kapl1mac]

Looks like I see your incorrect car at Luther Inver Grove via the tool. I don't see any White/Butterscotch in MN at all or WI. Also think as someone else said that they might have tried to sell you a vehicle that someone else ordered? Or maybe that was the plan all along. You are only 11 weeks in on an order, which is very quick (especially for a dealer that has only had 4 SX cars since early Jan and 22 overall).

Closest might be in Iowa City https://www.kia.com/us/services/en/windowsticker/load/5XYP5DHC2LG083886

Or there are a few in IL...

Kia of Bradley (though FWD not AWD): https://www.kia.com/us/services/en/windowsticker/load/5XYP54HC7LG080224

Evergreen Kia in Chicago is going to get one too apparently based on the tool (not sure if that's an order for someone or not).

Good leads. FYI Kia of Bradley is adding a $5k dealer markups to SXs...

 

[Edirullet]

Not a salesman, but it's BS. These are cars with window stickers created today that have it.

View attachment 6701

And there was 1 at the same dealership that had a Butterscotch interior produced (2/24/20) AFTER yours was (2/13/20):

View attachment 6702

I told the sales manager about the Telluride Lookup and he said the cars that have butterscotch were created a very very long time ago, way before my order was in. I wonder if Kia even cares how some of these dealerships are operating.

 

[Familyman20]

Hes full of $hit. Get your money back and find the vehicle you want elsewhere. Theyre just gonna be a nightmare to work with for as long as you own it.

Its option code 12 on the SX order btw for Butterscotch Interior color. All orders might say black, same as the window stickers which might trip you up in your search.

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[Edirullet]

Hes full of $hit. Get your money back and find the vehicle you want elsewhere. Theyre just gonna be a nightmare to work with for as long as you own it.

Its option code 12 on the SX order btw for Butterscotch Interior color. All orders might say black, same as the window stickers which might trip you up in your search.

I plan to get my money back. The dude had the balls to ask if I wanted to order a different color Telluride. Hahaha he must be so delusional thinking I'll deal with them again.

 

[Nightcrawler1215]

I plan to get my money back. The dude had the balls to ask if I wanted to order a different color Telluride. Hahaha he must be so delusional thinking I'll deal with them again.

For what it’s worth, I commented the other day about the dealer telling me when they went to place my order that it wouldn’t even let them pick butterscotch. At first I thought it was a load of crap...and maybe it is, but atleast they called me right away and offered me any of the other SX interiors. I feel like the entire concept of actually ordering the vehicles and the overwhelming demand is all too new for Kia and they certainly have some kinks to work out. I’ve just come to accept the black interior, which I like anyways but I completely understand you being upset with how it was handled. When you’re spending 40-50k you should be able to get what you want with no surprises.

 

[raydog9379]

Good leads. FYI Kia of Bradley is adding a $5k dealer markups to SXs...

Ouch, then screw them They weren't one that I called to when I was scouring / searching for my SXP about a month ago as they didn't have any at the time and nothing looked like it was coming that I wanted.

There are a few at Gary Lang in McHenry coming in, but I know for sure they charge $2k over MSRP on any Telluride (or at least they did)...so didn't include them. As well as a few others within a few hundred miles that I knew for sure upcharge.

 

[raydog9379]

I told the sales manager about the Telluride Lookup and he said the cars that have butterscotch were created a very very long time ago, way before my order was in. I wonder if Kia even cares how some of these dealerships are operating.

Yeah, then why are they still assigning several window stickers to cars with it today...right?