Dealer servicing

[Dougb44]

In the past when I need servicing I returned to the Dealer where I purchased.

but this time the dealer selling me a Telluride SX is close (50 miles) but not the closest KIA dealership.

how awkward is it bringing your car for service to a dealer that did not see you the car?
do you get as good as service? any issues?

 

[Icantelluride]

In the past when I need servicing I returned to the Dealer where I purchased.

but this time the dealer selling me a Telluride SX is close (50 miles) but not the closest KIA dealership.

how awkward is it bringing your car for service to a dealer that did not see you the car?
do you get as good as service? any issues?

can't really understand why that would be awkward, the dealerships make more money on service than they do selling the car (outside of the ridiculous markups going on). Why would they not want your business?

 

[pbinde]

only awkward if they were trying to screw you on the sale.

 

[markjenn]

Dealer service departments generally act as independent entities from sales and are happy to service any vehicle no matter where it was bought. Generally speaking, one should make their decision on who should service their vehicle independent of where they bought it. And If you’ve got a good non-dealer independent shop, consider them for routine service and non-warranty repairs as they’re usually cheaper and you can often deal more directly with the person who actually works on your car.

There are some corner of the envelope situations where using the selling dealer for service is desirable (e.g., you’ve got a major warranty problem where you need dealer to “go to bat” to resolve a dispute) and some dealers restrict free loaner cars to sales customers.

- Mark