Odd notifications in the App before dawn

[RickN99]

I've owned my 2021 Telluride for 6 days. On four of those days, between 4:36 a.m. and 5:10 a.m. I got a pair of notifications in the App.

First is 'My Telluride's climate was set to 72 degrees F'
Followed 2-3 minutes later by "My Telluride has been stopped remotely'

Is this familiar to anyone? I don't go to sleep with my car running outside my house. I'm not awake at 4:30, playing with my phone. My keys are on the dresser so, unless less I'm sleep-fobbing, I don't think they're a problem.

Just curious.

****************** Update *************
The issue I'm having is how the notification screen is DISPLAYING the notification times. I'm seeing weird times because my East Coast remote starts/stops are showing up in the app with West Coast times. My car is not actually starting at 5 a.m. while I'm in bed; it's starting at 8 a.m. when I ask it to. Every other time I see (in the app, in the car, in the notification emails) is EST, as expected.

I spoke with UVO support and talked to a rep who had just set up a service ticket for another Telluride owner who was having the same issue. So I've glommed onto his service ticket with my case number.

Rick

 

[bruesjoh04]

I've owned my 2021 Telluride for 6 days. On four of those days, between 4:36 a.m. and 5:10 a.m. I got a pair of notifications in the App.

First is 'My Telluride's climate was set to 72 degrees F'
Followed 2-3 minutes later by "My Telluride has been stopped remotely'

Is this familiar to anyone? I don't go to sleep with my car running outside my house. I'm not awake at 4:30, playing with my phone. My keys are on the dresser so, unless less I'm sleep-fobbing, I don't think they're a problem.

Just curious.

Rick

Check the schedules in your app. You might have an early morning start set up somehow. Probably want to delete it if so.

 

[RickN99]

Check the schedules in your app. You might have an early morning start set up somehow. Probably want to delete it if so.

Good thought. I looked in the app and I have no schedules or alerts set up.

What's interesting about that idea is that I have no messages that I remote STARTED the car, just that I remote stopped it. Like I walked outside and fired it up, went to bed, and then decided to shut it off at 5 in the morning. Weird.

 

[Tellthemride]

Good thought. I looked in the app and I have no schedules or alerts set up.

What's interesting about that idea is that I have no messages that I remote STARTED the car, just that I remote stopped it. Like I walked outside and fired it up, went to bed, and then decided to shut it off at 5 in the morning. Weird.

When it says climate was set, that means your car was turned on. Did you check the right place for remote start schedules? Have you tried checking the website, owners.kia.com in case your phone isn’t syncing properly?

______________________________

 

[RickN99]

When it says climate was set, that means your car was turned on. Did you check the right place for remote start schedules? Have you tried checking the website, owners.kia.com in case your phone isn’t syncing properly?

View attachment 13135View attachment 13136

I see what you're saying about the Start message, my mistake.

All my Remote Start Schedule screen says is "+ Create a Schedule". There are no existing schedules. I definitely don't see a series of schedules to start my car at 4:36 a.m. on Fridays, 5:00 a.m. on Sundays, and 5:09 a.m on Mondays and then stop the car 2 minutes later.

I'm checking the website now to see if it shows me anything different.

 

[RickN99]

I see what you're saying about the Start message, my mistake.

All my Remote Start Schedule screen says is "+ Create a Schedule". There are no existing schedules. I definitely don't see a series of schedules to start my car at 4:36 a.m. on Fridays, 5:00 a.m. on Sundays, and 5:09 a.m on Mondays and then stop the car 2 minutes later.

I'm checking the website now to see if it shows me anything different.

The entirety of my schedule screen on both the website and my phone:

 

[Tellthemride]

Unless you have a pre-owned car, my guess then is that there is some glitch or account mixup with the telematics in your car. Another owners’s climate schedule settings are being linked to your car on the server side?

Try reaching out to UVO call center (844) 886-9411.

 

[RickN99]

I've owned my 2021 Telluride for 6 days. On four of those days, between 4:36 a.m. and 5:10 a.m. I got a pair of notifications in the App.

First is 'My Telluride's climate was set to 72 degrees F'
Followed 2-3 minutes later by "My Telluride has been stopped remotely'

Is this familiar to anyone? I don't go to sleep with my car running outside my house. I'm not awake at 4:30, playing with my phone. My keys are on the dresser so, unless less I'm sleep-fobbing, I don't think they're a problem.

Just curious.

****************** Update *************
The issue I'm having is how the notification screen is DISPLAYING the notification times. I'm seeing weird times because my East Coast remote starts/stops are showing up in the app with West Coast times. My car is not actually starting at 5 a.m. while I'm in bed; it's starting at 8 a.m. when I ask it to. Every other time I see (in the app, in the car, in the notification emails) is EST, as expected.

I spoke with UVO support and talked to a rep who had just set up a service ticket for another Telluride owner who was having the same issue. So I've glommed onto his service ticket with my case number.

Rick

KIA got back to me this week. They fixed the issue and now the notifications appear in the local time zone time and not Pacific Standard.

______________________________

 

[G-510101]

this is happening in our car too... did you ever figure this out?