2020 Telluride AWD rear end jerking thumping and vibrating

[Bev]

Alright @mgoblue, @Kwim and @Bev can you guys list your trim and options?

Mine:
2021 SX-P AWD
Dune Leather
Side steps
illuminated scuff plates
Carpeted floor mats
No Towing

Mine was the Nightfall Edition SX. No sidesteps, no towing, and no scuff plates.
Mine came with carpet and leather mats.

 

[critrider]

How is it a design flaw if all the AWD Tellys don't have the vibration problem?

Please dont bring logic/observation into this discussion. You will offend al the "drive Shaft Engineers" currently working this thread.

 

[JerseySXP]

Please dont bring logic/observation into this discussion. You will offend al the "drive Shaft Engineers" currently working this thread.

you must be a miserable person in real life. If this thread doesn't involve you then keep it moving...

 

[JerseySXP]

Learning so much about driveshafts following this thread. This video great for those trying to keep up with the discussions.

Max working angle and velocity fluctuations really are explained very well in terms of how it can cause vibrations.

View attachment 13735View attachment 13736

At 4:50, phasing (synchronizing u joints) is explained. Another potential cause of heavy vibration if sync not installed properly.

My mind in the gutter when seeing the slip joints in action. Lol.

on those slip joints - haha!

Thanks for sharing this - very helpful. I have noticed that I feel the vibration more when purposely decelerating from let's say 78 down to the 60s and when I'm in a certain RPM window ~2k or thereabouts. Assuming it's all connected somehow.

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[qwikhit]

Sounds like a balance problem to me but I’m just here for the info

 

[Austin3000!]

7 Days after Kia HQ in Irvine received my written buy back/ lemon lawsuit request (certified mail along with copy of service docs, AG compliant, NHTSA complaints, email history with dealer) they replied back by email.

They said that 1 final attempt to repair the car would be made before they would consider buying the car back. They asked for my purchase contract and loan information.

Miraculously they were also able to schedule the field tech to come back to the dealer the following week (after dealer continuing to not have an ETA).

So my car has been there the last 4 days and it has been driven a total of 155 miles by the field tech. Today, I got a call and they FINALLY agreed to order a new driveshaft, coupler, and flex pipe. Of course this is what I originally suggested 4 months ago during my 1st trip there.

Will keep you all posted if it fixes the vibration. I should have her back by next weekend.

 

[2020Telly]

Please dont bring logic/observation into this discussion. You will offend al the "drive Shaft Engineers" currently working this thread.

Not sure if that was an attempt at an unempathetic joke or you sincerely can’t see frustrated consumers who spent a decent amount of money to get shafted by a driveshaft.

 

[JerseySXP]

7 Days after Kia HQ in Irvine received my written buy back/ lemon lawsuit request (certified mail along with copy of service docs, AG compliant, NHTSA complaints, email history with dealer) they replied back by email.

They said that 1 final attempt to repair the car would be made before they would consider buying the car back. They asked for my purchase contract and loan information.

Miraculously they were also able to schedule the field tech to come back to the dealer the following week (after dealer continuing to not have an ETA).

So my car has been there the last 4 days and it has been driven a total of 155 miles by the field tech. Today, I got a call and they FINALLY agreed to order a new driveshaft, coupler, and flex pipe. Of course this is what I originally suggested 4 months ago during my 1st trip there.

Will keep you all posted if it fixes the vibration. I should have her back by next weekend.

I'm happy they finally agreed to fix the issue.

They know what's going on here meaning Kia. They aren't dumb. Forget the 155 miles driven by the Tech - all they have to do is remove the Driveshaft, force it into FWD and note that the vibration disappears...

I guess your note goes to show you that an absolute serious fight is needed to get them to act which is just frustrating.

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[JerseySXP]

There you have it folks two users were able to fight tooth and nail to get Kia to fix the issue.

Congratulations to @mgoblue and @Austin3000!

That goes to show you that if you are following this thread and interested in a 2021 SX-AWD, follow through with it - don't let this issue hold you back.

Like I've said time and time again anything is fixable - this issue being so expensive to repair is causing the end buyer a serious amount of stress!!

 

[Kwim]

Not sure if that was an attempt at an unempathetic joke or you sincerely can’t see frustrated consumers who spent a decent amount of money to get shafted by a driveshaft.

at one time, some frustrated forum users trolled me with my problems. Now there are new ones who troll them. a life.

 

[2020Telly]

at one time, some frustrated forum users trolled me with my problems. Now there are new ones who troll them. a life.

For the record I just asked you questions about your decisions to lease and we discussed differences of opinion on the CX-9 thread. I never trolled anyone who expressed genuine concern about their vehicle problems and was looking for help on the Forum.

 

[Kwim]

For the record I just asked you questions about your decisions to lease and we discussed differences of opinion on the CX-9 thread. I never trolled anyone who expressed genuine concern about their vehicle problems and was looking for help on the Forum.

I know. I'm not talking about you. life is like this: there will always be users who will shout with foam at the mouth that there are no problems. Kia is the best car in the world, it wins all the awards itself, etc. I think you shouldn't just react to them.

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[Bev]

There you have it folks two users were able to fight tooth and nail to get Kia to fix the issue.

Congratulations to @mgoblue and @Austin3000!

That goes to show you that if you are following this thread and interested in a 2021 SX-AWD, follow through with it - don't let this issue hold you back.

Like I've said time and time again anything is fixable - this issue being so expensive to repair is causing the end buyer a serious amount of stress!!

Did I miss something?

 

[JerseySXP]

Did I miss something?

Another forum member got Kia to replace the Driveshaft and AWD coupler.

 

[Bev]

Another forum member got Kia to replace the Driveshaft and AWD coupler.

Really? Lucky son of a gun.

 

[2020Telly]

https://static.nhtsa.gov/odi/tsbs/2019/MC-10167250-0001.pdf

Maybe Kia will issue a similar one.

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[YAH DEF]

https://static.nhtsa.gov/odi/tsbs/2019/MC-10167250-0001.pdf

Maybe Kia will issue a similar one.

"... correct a vibration on certain 2020MY Hyundai Palisade (LX2) AWD vehicles produced from April 10, 2019 to July 27, 2019."

This makes me wonder more if Telly serial numbers might reveal something about this issue.

 

[JerseySXP]

"... correct a vibration on certain 2020MY Hyundai Palisade (LX2) AWD vehicles produced from April 10, 2019 to July 27, 2019."

This makes me wonder more if Telly serial numbers might reveal something about this issue.

I'm taking a wild guess here but I do believe those of us with 2021 vibration issues probably do have manufacturing dates within a 5 month window as noted on the Palisade TSB.

Is the LX2 model the equivalent to an SX Telly?

 

[mikeycat]

I checked with Lucas Boehm at Muncie, and he said he has heard about the vibration issue, but they have not had ANY complaints from anyone about that problem. He has the AWD and has NO issues with it. That doesn't solve the problems for people that do have it, but it is reassuring to others that it's not widespread . We are supposed to pick ours up from Muncie around the middle of January, he told us to take it out and drive it anywhere to make sure we are happy, which we will be doing. Good luck to the people with the issue, I really hope they can figure it out, and make it right for you.

 

[Bev]

7 Days after Kia HQ in Irvine received my written buy back/ lemon lawsuit request (certified mail along with copy of service docs, AG compliant, NHTSA complaints, email history with dealer) they replied back by email.

They said that 1 final attempt to repair the car would be made before they would consider buying the car back. They asked for my purchase contract and loan information.

Miraculously they were also able to schedule the field tech to come back to the dealer the following week (after dealer continuing to not have an ETA).

So my car has been there the last 4 days and it has been driven a total of 155 miles by the field tech. Today, I got a call and they FINALLY agreed to order a new driveshaft, coupler, and flex pipe. Of course this is what I originally suggested 4 months ago during my 1st trip there.

Will keep you all posted if it fixes the vibration. I should have her back by next weekend.

Austin, where do you live and how long ago did they fix it?
If you tell me Austin, Texas I'm gonna cry because they wouldn't buy mine back.