2022 HUD display fading

[Debzim]

My HUD display has developed a round circular area that looks like screen burn. It is growing daily to where it now covers the first number of the speed limit. Just wondering if anyone else has had this issue. I can’t get in for service until 7/9 and by then it will be totally gone. I know I can use the speedometer, etc but I like the HUD.

 

[Lees49221]

My HUD display has developed a round circular area that looks like screen burn. It is growing daily to where it now covers the first number of the speed limit. Just wondering if anyone else has had this issue. I can’t get in for service until 7/9 and by then it will be totally gone. I know I can use the speedometer, etc but I like the HUD. View attachment 32945

What does the LCD display look like on the dash? (Just under where you see the HUD image that projects on the windshield.) Can you see any damage when the car is off? So odd.
-Lee

 

[Debzim]

What does the LCD display look like on the dash? (Just under where you see the HUD image that projects on the windshield.) Can you see any damage when the car is off? So odd.
-Lee

No damage or scratches. I’m the only one that drives the car and I have never put anything in or on that area.

 

[Lees49221]

No damage or scratches. I’m the only one that drives the car and I have never put anything in or on that area.

Please keep us posted on what the issue is/was when you get it serviced. Guessing they will replace the HUD LCD.

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[cc46808]

If it's growing daily, it sounds like something's definitely up. Have you tried contacting customer support for your HUD system?

 

[Debzim]

So here is the latest…the dealership is now trying to say that the defect is is in the HUD module and is not covered under the 5 year/60k warranty. They are saying it falls under the audio/entertainment exclusion. I call major BS…waiting on a call back from higher ups now. I do know of someone else in another state with the same situation and theirs is being replaced under the basic warranty so how can one dealership say yes and another say no? So frustrating.