Brand new Telluride won’t start

[Wacat]

We have a brand new 2021 Telluride, maybe 6 weeks old now. Yesterday my wife was in the middle of nowhere western KY and it won’t start. She has a battery charger and it says the battery is fully charged but the vehicle won’t even turn over and the brake pedal is high and she said very stiff. She called Kia roadside assistance and they never sent out a tow truck. They told her she could just leave the key in the car and one would come out overnight and it never did. This is super frustrating as my family is basically stuck in a rural part of the country. We are also HIGHLY frustrated that a brand new vehicle like this could have this problem. Does anyone have any advice or had this happen before?

 

[ksyrah]

We have a brand new 2021 Telluride, maybe 6 weeks old now. Yesterday my wife was in the middle of nowhere western KY and it won’t start. She has a battery charger and it says the battery is fully charged but the vehicle won’t even turn over and the brake pedal is high and she said very stiff. She called Kia roadside assistance and they never sent out a tow truck. They told her she could just leave the key in the car and one would come out overnight and it never did. This is super frustrating as my family is basically stuck in a rural part of the country. We are also HIGHLY frustrated that a brand new vehicle like this could have this problem. Does anyone have any advice or had this happen before?

Sounds like you might have a bad cell in your battery. Have someone try to jump start it. If it works, 99% it's your battery.

 

[Wacat]

Sounds like you might have a bad cell in your battery. Have someone try to jump start it. If it works, 99% it's your battery.

Thanks, that’s exactly what it was! We ended up getting a new battery. We are glad it isn’t anything more serious with the car. Now to figure out a permanent fix for windows not rolling up all the way…

 

[arattle]

Thanks, that’s exactly what it was! We ended up getting a new battery. We are glad it isn’t anything more serious with the car. Now to figure out a permanent fix for windows not rolling up all the way…

Try this:

Window issue again

Driving back from Grand Canyon yesterday amidst gusty winds. Tried to roll driver’s side window up and it would not stay up. Kept popping back down 1 inch. Had to full stop to get window to roll up completely. I’ve heard of others having same issue.

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