Cracked Rear Glass

[Asht3]

So today I noticed that the Rear Glass Panel has a crack in it. I saw it the other day while driving but thought that it was the reflection from the spoiler. Odd place for a crack, it starts about 5 inches from the upper left side and is about 8 inches long.
Called my dealership today and they will have the DM call me tomorrow.
My concern is not having it replaced, but how will it be documented. If it is documented as an accident then that will show on the Carfax and possibly lower the resale value. If listed as a Manufacturer Defect, then it should not matter.

 

[Buckeye-TRide]

So today I noticed that the Rear Glass Panel has a crack in it. I saw it the other day while driving but thought that it was the reflection from the spoiler. Odd place for a crack, it starts about 5 inches from the upper left side and is about 8 inches long.
Called my dealership today and they will have the DM call me tomorrow.
My concern is not having it replaced, but how will it be documented. If it is documented as an accident then that will show on the Carfax and possibly lower the resale value. If listed as a Manufacturer Defect, then it should not matter.

It wouldn’t be considered an accident...could be a battle to get it covered by Kia though. Keep us posted.

 

[jazzyone]

Do you know what happened or caused it?

If you only see a crack, then it could be defect. If you see a chip along the crack, even if it’s tiny then it’s probably not a warranty issue.

I had a windshield replaced via warranty (different vehicle) and that’s how they determined it as warranty or not.

 

[Asht3]

So it turned out that it is a deep scratch. We figured that it happened during delivery. The dealership is replacing it today. I hope that they know how to replace one without causing and other damage.
They are also doing my Protection Package. Can't wait to see how it turns out.