Ordered our Gravity Gray SX Nightfall on Sept 19th. We went in knowing full well that it could take a while; but there was too much value to not be patient and we really loved the look out of all other three rows that don't carry a German price tag.
Finally! The day had come (6 months later!) that we received the phone call that it was in and we could pick it up in 2 days. That was March 6th. Here we are nearly 3 weeks later and we STILL do not have our Telly.
Why, you ask? Well, apparently they found a piece of metal in one of the tires. So they need to order a new tire. This is the DFW Metroplex mind you; I could have the exact tire delivered to the dealership in less than 2 hours. Deep breath, stay patient. 3 days later I call to check on progress; to which he says "It's in the body shop, let me go check with the manager of that dept."
"Body shop!? Why's it in the body shop? Was there more extensive damage than just a piece of metal in the tire?"
Apparently the front bumper was also damaged by "something" on the carrier. Naturally it's the only vehicle that was damaged. So they are awaiting a KIA inspector to come and assess damage, approve new bumper and wheel/tire, order from factory, perform repairs, await inspector again to ensure it's up to standard, and THEN I can come get my vehicle.
The ordering/receiving of the parts and actual work to repair should take no more than 24 hours. The biggest hold up is the getting the inspector there (twice).
What's frustrating to myself and my salesman (whom I do not blame for any of this), is that the inspector has no incentive to perform this in a timely fashion. What does he care; he's not making any money off sale and if I back out, he knows it will get sold almost immediately anyways to someone else.
Then there's the topic of "should I even buy it" knowing that technically it's been damaged. Should I ask for a bit of a reduced price?
Finally! The day had come (6 months later!) that we received the phone call that it was in and we could pick it up in 2 days. That was March 6th. Here we are nearly 3 weeks later and we STILL do not have our Telly.
Why, you ask? Well, apparently they found a piece of metal in one of the tires. So they need to order a new tire. This is the DFW Metroplex mind you; I could have the exact tire delivered to the dealership in less than 2 hours. Deep breath, stay patient. 3 days later I call to check on progress; to which he says "It's in the body shop, let me go check with the manager of that dept."
"Body shop!? Why's it in the body shop? Was there more extensive damage than just a piece of metal in the tire?"
Apparently the front bumper was also damaged by "something" on the carrier. Naturally it's the only vehicle that was damaged. So they are awaiting a KIA inspector to come and assess damage, approve new bumper and wheel/tire, order from factory, perform repairs, await inspector again to ensure it's up to standard, and THEN I can come get my vehicle.
The ordering/receiving of the parts and actual work to repair should take no more than 24 hours. The biggest hold up is the getting the inspector there (twice).
What's frustrating to myself and my salesman (whom I do not blame for any of this), is that the inspector has no incentive to perform this in a timely fashion. What does he care; he's not making any money off sale and if I back out, he knows it will get sold almost immediately anyways to someone else.
Then there's the topic of "should I even buy it" knowing that technically it's been damaged. Should I ask for a bit of a reduced price?
