It makes ZERO sense that it could be suspension or frame related. The GVWR of the vehicle wouldn't be what it is if the suspension or frame couldn't handle 500 lbs on it. Zero sense. I wouldn't worry about the suspension or frame at all.
A lot of people on this and the Palisade forums have been up in arms because it’s rated at a 5,000 towing capacity, and while it’s recommended in general to maintain a 10-15% of your towing weight on the tongue weight for proper balance, you won’t be able to get that number if it’s rated at 351 pounds. Sure you can remedy with a WD hitch, but Kia/Hyundai haven’t been forthcoming with an official explanation why it’s so low. I’m with you that it’s not frame/suspension related, but until it’s official it’s just pure speculation at this point.
It isn't pure speculation to assume a hitch weight limit isn't due to suspension or frame. It literally cannot be that given the vehicle's gvwr.
Um. Can you share a picture of the email with us? That goes against what everyone else here knows and would be huge.
No problem.
No letter head or even a signature of an actual person... doesn't make me feel anymore informed... and nothing addressing the correction of the 4 pin connectors to those of us who ordered the TOW package in the first place. Sorry.. Emails can come from anywhere without a contact point other than a phone number... Names are more precise. And laughing at the correction...a "sticker" for the manuals?? That after, I bet, MANY inquiries on just THIS matter.. Big Whoop!!!
I laughed at the sticker as well, but I also didn’t expected a new manual to be printed. My case number with Kia customer assistance is 13391335. Feel free to reference that. As for the 7 pin I didn’t ask about it specifically. I talked to 2 different dealers they said it’s coming next year but no time frame. It’s not a deal breaker for me as I had my hitch installed after delivery. Hopefully you can work out a deal with your dealer to swap the wire harness. This is the downside of being one the the first in line.
What I don’t get is why not fix this electronically in a downloadable manual ASAP and notify owners as quick as possible before this sticker comes out? Seems to me that dispelling the perceived poor marketing around this would be a priority.
15 years as an automotive engineer, trust me when I say this is not a priority for Kia. I’ve seen my share of issues and this is very low on the severity scale. This is a brand new vehicle, not a refresh and not a model redesign, they are dealing with a lot that most will never even know about. The whole sticker thing is pretty dumb IMO, but not the first time I’ve seen it done. Your hitch isn’t going to change because a sticker says so, just know it’s coming.
Fascinating a broken link on facebook. Well that settles the debate for me.
Your link above does not work
