Navigation issues

[gadawg1966]

Bought a Telluride SX a month ago. The navigation system doesn’t work properly......you can speak an address and a POI and it will display, but if you try and type the address or POI, it shows as not found. Tested an SX on the dealer lot this week and it works correctly. The dealership says I need a new radio however Kia Motors refuses to ship them a replacement. We have sent videos to Kia Motors of the malfunction, videos of the car on the lot working properly, sent them the version of the radio and map system....everything they’ve asked for. We are 1 month in with a malfunctioning nav system and Kia Motors still hasn’t resolved. I have called consumer affairs number but does anyone else have any other ideas to get this remedied?

 

[jazzyone]

NT

 

[PL/OB Diego]

Bought a Telluride SX a month ago. The navigation system doesn’t work properly......you can speak an address and a POI and it will display, but if you try and type the address or POI, it shows as not found. Tested an SX on the dealer lot this week and it works correctly. The dealership says I need a new radio however Kia Motors refuses to ship them a replacement. We have sent videos to Kia Motors of the malfunction, videos of the car on the lot working properly, sent them the version of the radio and map system....everything they’ve asked for. We are 1 month in with a malfunctioning nav system and Kia Motors still hasn’t resolved. I have called consumer affairs number but does anyone else have any other ideas to get this remedied?

Here are other options:

Where to file a complaint about your car | USAGov

If you can’t get a complaint about your car resolved with the dealer, manufacturer, or loan company, learn where to get additional help from the government.

www.usa.gov

 

[wlfpaack]

Bought a Telluride SX a month ago. The navigation system doesn’t work properly......you can speak an address and a POI and it will display, but if you try and type the address or POI, it shows as not found. Tested an SX on the dealer lot this week and it works correctly. The dealership says I need a new radio however Kia Motors refuses to ship them a replacement. We have sent videos to Kia Motors of the malfunction, videos of the car on the lot working properly, sent them the version of the radio and map system....everything they’ve asked for. We are 1 month in with a malfunctioning nav system and Kia Motors still hasn’t resolved. I have called consumer affairs number but does anyone else have any other ideas to get this remedied?

I am having issues with the remote start feature/APP and I have been dealing with consumer affairs for over 2 weeks now. I either email or call them everyday and sometimes I do both. I have tried everything to get this APP to work. Will work part of the time then it will give an error message and will not start car. It's time to ask for an aftermarket remote start kit and key fob and get rid of this ridiculous APP! Let them know you are not happy and tell them you are going to report them to the Better Business Bureau. Your dealership should help you get a replacement. Keep after them as well.

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[Tiffanyj]

Just bout an EX and we are having the same issue. No addresses register.

 

[jazzyone]

Just bout an EX and we are having the same issue. No addresses register.

It really shouldn't matter, but did you active your UVO?

 

[Tiffanyj]

It really shouldn't matter, but did you active your UVO?

Yea I set it all up and my phone synced to it. It works if we use the voice recognition but not typing it in.

 

[gadawg1966]

Try this.....push the setup button, then on the touchscreen select UVO icon, then select activate UVO....that should fix it.

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[jazzyone]

Yea I set it all up and my phone synced to it. It works if we use the voice recognition but not typing it in.

Are you trying to enter address while moving?

 

[Tiffanyj]

Try this.....push the setup button, then on the touchscreen select UVO icon, then select activate UVO....that should fix it.

I did that. It didn’t do anything. We already set it up when we purchased it.

 

[Tiffanyj]

Are you trying to enter address while moving?

Nope. We had the car parked.

 

[jazzyone]

Nope. We had the car parked.

In that case, there was another thread in the forum or another forum with a member that had the same problem. The fix was to get the unit replaced.

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[asergi]

Hi All. Want to share my recent experience with non-functioning Nav. Up until this morning, nav would not find ANY address I plugged in, returning the "No Results Found or Weak Signal" error. Clicking to use the Offline Search was hit-or miss, but largely miss. Today, I did the following: Under the UVO settings menu, I selected the Activate menu option, even though the system showed that the car was already "Enrolled." From this point on, I can now find any address i put in. I'm hoping this is a permanent fix, but I'll keep an eye on it and report back if it reverts. Hope this helps!

 

[jw_tx21]

Hi All. Want to share my recent experience with non-functioning Nav. Up until this morning, nav would not find ANY address I plugged in, returning the "No Results Found or Weak Signal" error. Clicking to use the Offline Search was hit-or miss, but largely miss. Today, I did the following: Under the UVO settings menu, I selected the Activate menu option, even though the system showed that the car was already "Enrolled." From this point on, I can now find any address i put in. I'm hoping this is a permanent fix, but I'll keep an eye on it and report back if it reverts. Hope this helps!

Correct, I had to enroll in Uvo / Activate it first also. Then it worked fine.

 

[Davematt1]

Bought a Telluride SX a month ago. The navigation system doesn’t work properly......you can speak an address and a POI and it will display, but if you try and type the address or POI, it shows as not found. Tested an SX on the dealer lot this week and it works correctly. The dealership says I need a new radio however Kia Motors refuses to ship them a replacement. We have sent videos to Kia Motors of the malfunction, videos of the car on the lot working properly, sent them the version of the radio and map system....everything they’ve asked for. We are 1 month in with a malfunctioning nav system and Kia Motors still hasn’t resolved. I have called consumer affairs number but does anyone else have any other ideas to get this remedied?

I have same issue!!!

 

[jw_tx21]

I have same issue!!!

There is a TSB for this. See the Technical Services Bulletins on this forum.

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[JGM]

Where is the TSB located ? I am having the same issue

 

[ksyrah]

Where is the TSB located ? I am having the same issue

Telluride Technical Service Bulletins (TSBs)

Forum for information and discussions regarding technical service bulletins concerning the Kia Telluride.

tellurideforum.org

 

[abastow]

NT

I bought a Kia Telluride EX, the navigation system worked fine up until March of 2020, I’ve contacted the dealership as they were no help, I called Kia customer service several times with not much help, they said they would send a SD card for it but couldn’t tell me where I had to put the SD card, I’ve searched that car high and low and can not find a slot for a SD. Anytime I try and search a new address, it says location not found weak signal or offline! If I use a previous destination it works with no problems! Anyone else have this issue?

 

[Baz]

I bought a Kia Telluride EX, the navigation system worked fine up until March of 2020, I’ve contacted the dealership as they were no help, I called Kia customer service several times with not much help, they said they would send a SD card for it but couldn’t tell me where I had to put the SD card, I’ve searched that car high and low and can not find a slot for a SD. Anytime I try and search a new address, it says location not found weak signal or offline! If I use a previous destination it works with no problems! Anyone else have this issue?

They should of sent you a USB thumbdrive, there's no SD card slot in the Telluride as it has it's own onboard memory for data. Must of been a misunderstanding by the rep. I'd suggest contacting them again and saying you got the wrong media format and should of gotten the USB. Don't know if the update files for the Telluride were bundled in the SD card, the USB looks like several models got bundled with it, reason I say it could be possible to copy from the SD to a USB drive you might have available, also they might not have them as just noticed today the next update was announce on Mapnsoft for mid august, and the ver14 was pulled from ordering.