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Ordering Process questions

F

fredm54

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About 3 weeks ago while we were visiting a local dealer in South Florida, we paid a $500 deposit to "get on the list". We wanted an SX but at the time we were not 100% sure of colors and options. A week later, I sent our salesman a text message saying we wanted SX AWD / Wolf Gray / Nightfall but not the Prestige package. I talked to him a couple days later to confirm the order was placed which he said it was BUT I was unable to get any kind of a confirmation document sent to me. During the initial visit I did get a receipt for my $500 deposit (paid by credit card) but I never signed anything. Anyway, I thought I give it some time and now I plan to visit the dealer this weekend to check on my order status. So it's been almost 2 weeks now since the order was placed. Shouldn't I have received something to show that?

thanks!
 
fredm54 said:
About 3 weeks ago while we were visiting a local dealer in South Florida, we paid a $500 deposit to "get on the list". We wanted an SX but at the time we were not 100% sure of colors and options. A week later, I sent our salesman a text message saying we wanted SX AWD / Wolf Gray / Nightfall but not the Prestige package. I talked to him a couple days later to confirm the order was placed which he said it was BUT I was unable to get any kind of a confirmation document sent to me. During the initial visit I did get a receipt for my $500 deposit (paid by credit card) but I never signed anything. Anyway, I thought I give it some time and now I plan to visit the dealer this weekend to check on my order status. So it's been almost 2 weeks now since the order was placed. Shouldn't I have received something to show that?

thanks!
Click to expand...
Yes. They should provide a printout from KDealer.
 
ksyrah said:
Yes. They should provide a printout from KDealer.
Click to expand...
In my case I never got a printout or an order number... Just email confirmation that it was in the system.
 
arattle said:
In my case I never got a printout or an order number... Just email confirmation that it was in the system.
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Your dealer did you right then. I got screen shots of my orders, others received have received the kdealer order number, others in the past have not had theirs put in the system and the dealers tried to match incoming orders to what they had ordered. Without that number, you have no absolute verification that your dealer did you right.
______________________________
 
Thanks for the information! I'll be in the area later this week so I plan to drop in for a visit.
 
I put a deposit down on one yesterday that's already coming in but they don't have the vin. They do have an estimated arrival date. Based on this info where are they in the process? They sent me a few things - a credit card receipt, and some sort of printout that doesn't seem to have much info. It does have a 5 digit number with a K- in front of it and a 9 digit number next to my last name.
 
ewkjr said:
I put a deposit down on one yesterday that's already coming in but they don't have the vin. They do have an estimated arrival date. Based on this info where are they in the process? They sent me a few things - a credit card receipt, and some sort of printout that doesn't seem to have much info. It does have a 5 digit number with a K- in front of it and a 9 digit number next to my last name.
Click to expand...
That's an internal order number. When you have that, they give you an estimated delivery date. VIN is created when the vehicle goes into paint - about a month+- before estimated delivery.
 
ewkjr said:
I put a deposit down on one yesterday that's already coming in but they don't have the vin. They do have an estimated arrival date. Based on this info where are they in the process? They sent me a few things - a credit card receipt, and some sort of printout that doesn't seem to have much info. It does have a 5 digit number with a K- in front of it and a 9 digit number next to my last name.
Click to expand...
Sounds like the dealer put your name on a vehicle that was allocated to them ie not initially a customer order. The Kxxxxx is the KFOS number [sometimes called a pin number]. The ETA is established early, soon after the order or allocation is moved into KFOS. The vin is allocated during the production cycle, near the end. When see your VIN and window sticker appear in KFOS, its all about to get very real. Your dealer should have a solid ETA at that point.
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TONYK11 said:
Sounds like the dealer put your name on a vehicle that was allocated to them ie not initially a customer order. The Kxxxxx is the KFOS number [sometimes called a pin number]. The ETA is established early, soon after the order or allocation is moved into KFOS. The vin is allocated during the production cycle, near the end. When see your VIN and window sticker appear in KFOS, its all about to get very real. Your dealer should have a solid ETA at that point.
Click to expand...
Ok good. So you are saying it's probably in KFOS and I should be seeing a VIN soon?
 
Ok, thank you. Based on what you know, would you think that would be less than a month?
 
ewkjr said:
Ok, thank you. Based on what you know, would you think that would be less than a month?
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Impossible. Too many variables. Trim level, options, colors all can effect production time.
I ordered an EX AWD PRE in a less popular color that was delivered two days short of a month. SX AWD PRESTIGE NFALL etc are the other end of the spectrum.
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ewkjr said:
Ok, thank you. Based on what you know, would you think that would be less than a month?
Click to expand...
Usually yes, KFOS allotment is meant to fill orders for the upcoming month. There'll be another KFOS opening for next month's builds. So I would keep checking failcat for your build, it's coming.
 
arattle said:
Usually yes, KFOS allotment is meant to fill orders for the upcoming month. There'll be another KFOS opening for next month's builds. So I would keep checking failcat for your build, it's coming.
Click to expand...
oh i will be checking everyday :)
 
I was able to visit my Kia dealer today and I got a copy of the Dealer Request Entry form. It says the submit operation was successfully completed and the request was added (followed by a 15 character code) The date on the form is June 29th, 2021 which was the day we confirmed our build. So now we wait for our Wolf Gray SX Telluride!
 
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