Phone banging noise

[JPC~Telly]

The banging is back even with the head unit being replaced. This is so frustrating!

 

[G-444055]

I'm curious if the banging still occurs while parked. From the descriptions it sounds like the mic itself or some part of the housing is loose and knocking against another part of the housing. Therefore any slight bump or movement of the vehicle would cause it to bang into something creating the noise heard on the far end.

I feel like it's got to be something physical. If it were something in the software or anything like that I would think the banging sound would be heard on both ends.

At least, that's my guess as a vehicle manufacturing lay-person. That could explain why replacing the mic/head unit/etc doesn't resolve it. It could just be a bad mounting process or something.

It’s not actual banging. If you’re ever on the other end of this, it sounds like extremely choppy digital noise, not an actual sound against the microphone or anything similar.

 

[gagirl1981]

Have you tried using passenger talk to see if the banging noise can be replicated when taking into the mic? This would also be the case if the mic is the problem.

Also if you try to make a call with Carplay via the data USB port, and it still makes the banging noise, it is definitely not bluetooth related.

I am having the same issue with my Telluride. Everyone complains of a loud banging noise in my connection. It doesn’t matter if the call is transferred or not.

 

[G-86082]

yes!! same issues, no fix or solutions.

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[Jonid]

I am having the same issue with my Telluride. Everyone complains of a loud banging noise in my connection. It doesn’t matter if the call is transferred or not.

Found out what it is today. Parked and every car that drove past the car it started banging. Speaker is picking up outside noises, cars mostly. My daughter sat in a parking lot as I talked to her and it was silent until a car passed behind or or front of her or beside her. They need to fix that sensitivity of the speaker.

 

[G-210828]

I have a 2020 with this same issue. The microphone is sensitive and picks up rattle from the push button interior lights. When the person on the other end hears the banging I can rich the lights and the quit rattling and the noise stops. Poor design by KIA.

 

[Boother]

Ugh...2022 Telluride here, same issue and same story from the dealer (never heard of the problem before and can't replicate...). I think the best description of the sound is like fireworks going off in the background of the call.

 

[Ness7386]

The banging is back even with the head unit being replaced. This is so frustrating!

Ugh

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[Ness7386]

Found out what it is today. Parked and every car that drove past the car it started banging. Speaker is picking up outside noises, cars mostly. My daughter sat in a parking lot as I talked to her and it was silent until a car passed behind or or front of her or beside her. They need to fix that sensitivity of the speaker.

It still happens for me sitting still on my driveway with no other vehicles around.

 

[Ness7386]

OMG I feel like I have found a friend!!!!
I’m so bummed to hear that the 2022 have the same issues.

Yes mine sounds like a total gun shoot out! I have recordings of mine as well. I am done with the dealer. They had my Telly for one month, called Kia Tech, called engineering and nothing has been fixed. I have an iPhone too BUT the dealer was able to replicate the noise on his Android. I bought my car in Atlanta GA and have been dealing with this issue. A dealer rep told me off the record to ask for a buyback but I’m not ready to turn it in! I love my SUV! Also I got lucky and introduced myself to a Regional VP who happened to be at the dealer and he told me it’s an engineering issue but engineering said they can’t replicate it enough to do an official recall and that more people have to complain. Also he said another issue is the audio is a third party brand which they have a deal with so that’s a problem too because it could be the audio manufacturer, the microphone and/or Bluetooth but they can’t tell! Hmmm maybe they Dealer and Regional VPs can connect? I would be happy to set all of it up!! Where are you located??

I have found that when I am on my AirPods on a call then enter my car and call transfers from AirPods to Bluetooth then the guns shot take place. Also when someone dials in while I’m on Bluetooth it takes place.

For corporate I was given some names to reach out to in the US office in California. I just got back from vacation and actually sending my email AND audio recordings to them. From that response then I will decide my next course of action.

Yes please please share how your meeting goes and I will share the response I receive. More voices are better than one and I want my Telly fixed!!!! Thank you for replying and sharing your story.

Have you received any results?

 

[Chatman2021]

This machine gun gallery (as my wife calls it) was always present with my 2020 Telluride, and believe it or not is present with my 2023 Telluride. I’d love to know what I can do to stop it!

 

[Rsh]

Whenever we use our iPhones in the car the person on the other end hears a really loud noise—like a banging pipe. Mostly we end up using our hand-held phones, which of course we shouldn’t. I can’t find any discussions of this issue.

See:

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[BearcatRide]

My wife and I just bought a 23 S, and I encountered the same when she would call on her way back home from work. She took her sunglasses out of the overhead holder, and the noise went away. Seems like our issue was just the mic picking up that noise.

 

[rahjguz2]

Following this post, it seems there has yet to be a fix. I picked up the 21 S last month; my only complaint is the communication from CarPlay. The complaint comes from everyone that talks to me. I hear them, but they (wife, mother, daughter, and anyone that calls me) can't fully understand me. Carplay is bad. Bluetooth, some say, is even worse. When I connect my AirPods, they say that everything is clear.

Has anyone checked out the microphone area to see how exposed the mic is to outside noises?
Has anyone put a small foam piece to protect the mic from touching other parts that would create feedback like what is described?
Is giving up your vehicles for weeks at a time worth the hassle at this point when the dealer is not fixing anything?
Have any service bulletins been published that would fix the issue, or has the dealer submitted a service bulletin on the issue?

Asking a lot, but hard to believe they have not fixed this issue.

 

[rahjguz2]

See:

Have you attempted to check this and has it helped you?

 

[Marilynchapman]

OMG! I have had this issue for 2 years and hoping for a solution! So glad to know I’m not the only one with a shootout happening every car ride! I’m going to see if warranty will replace the “head” like someone mentioned. Thanks for sharing everyone!

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[eltelluride]

It is picking up the noise of sunglasses rattling in the holder. Unlike most other car companies that place the mic's near the headrest, Kia incorporated them into the center overhead console. Open your sunglass holder up and tap your finger around. The person on the other end will hear the thud that is equivalent to someone tapping on a microphone for a sound check. When anything is in the sunglass holder it causes the loud rattle for the caller on the receiving end. This is an absolute horrible design by kia

 

[TellmeyourWHAT?]

It is picking up the noise of sunglasses rattling in the holder. Unlike most other car companies that place the mic's near the headrest, Kia incorporated them into the center overhead console. Open your sunglass holder up and tap your finger around. The person on the other end will hear the thud that is equivalent to someone tapping on a microphone for a sound check. When anything is in the sunglass holder it causes the loud rattle for the caller on the receiving end. This is an absolute horrible design by kia

This is good to know.

 

[Shin83]

I have had the same issue in my 22 nightfall. There is nothing in the sunglasses holder… this is beyond frustrating

 

[phranican]

So this banging sound started with my wife’s 2020 SX about 6 months ago. I described it as someone shaking a few lose rocks in a shoebox. Finally decided to google it and in our case we got lucky I guess as it was her sunglasses in the sunglass holder. Removed the sunglasses and no more banging.