The build quality spoils all the positive experiences.

[Kwim]

They probably knew it was your vehicle and did it on purpose because you are annoying

A useless participant clown, and even a liar.

Kwim is the only member here I have legit ignored. Adds nothing of value.

Just click that ignore button, this site is so much better without seeing that clown's posts.

Forgot how to ignore?

 

[Kwim]

Interesting.....Curious what the Palisade thickness would be since it is Korean made?

+17 microns.

 

[DruKe]

They probably knew it was your vehicle and did it on purpose because you are annoying

Someone had to say. Mine was too subtle yesterday apparently.

 

[Kyle]

+17 microns.

Thanks-should of asked you what the Telluride is since you just said it was thinner

______________________________

 

[Sportshot2]

This forum exists to share information regarding everything about a Telluride. There will always be differing opinions on what individuals think is important. What is important to you may not be important to someone else.

Because the wait has been long for many they can be very disappointed to find their expectations have not been met. While you make think some of the issues are trivial non the less they are disappointing for other people.

We would be better off if we agree to disagree On what’s important without taking it personal and start calling each other names. Relax, after all it’s just a vehicle.

 

[noles1983]

99.9% of us are not gonna be inside our vehicles with a magnifying glass, expecting Ferrari quality, like one un-named individual.

 

[Kwim]

99.9% of us are not gonna be inside our vehicles with a magnifying glass, expecting Ferrari quality, like one un-named individual.

lying troll, forgot where the button with the inscription to ignore.

Kwim is the only member here I have legit ignored. Adds nothing of value.

 

[gman1868]

What is surprising to me is the level of shade/hate being projected toward the OP when they have concerns about build quality. He has legit complaints, a brand new car should never have these problems. Whether that can be attributed to the quality expectations of the people at the factory or the fact they have been building them at a break neck pace, they need some serious analysis to fix a culture that would allow the vehicle to be delivered with defects.

If any of the Hondas and Audis I've purchased ever had issues like this when new, the dealers would resolve it without any hassle. However, most have not had any issues at all.

It will be very easy for them to lose their opportunity to break away from the perception they are a second-rate, non-luxury brand. It took Honda and Toyota about 10-12 years to iron out their issues so by the 80s they were leading the industry in build quality. Hyundai/Kia has been in the US since the late 80s, but still has yet to establish that perception, despite building some good cars.

In the luxury market, only Lexus has truly achieved the status being equal with Mercedes, BMW and Audi. It only takes some minor issues to throw away the opportunity they have before them and the perception will never change. Just look at Acura and Infinity. Build quality issues, uninspiring designs, and sometimes weird cars hurt them badly. With vehicles like the Telluride and the K5, Kia has a chance, but they risk blowing it if they don't evolve their mindset toward quality and customer service. This includes things like not letting the vehicle leave the factory with visible cosmetic defects.

When you combine build issues with the fact that Kia customer service has issues both at many dealerships and at Kia Corporate/Finance it makes one start to believe their attitude towards their customers needs substantial improvement.

______________________________

 

[noles1983]

What is surprising to me is the level of shade/hate being projected toward the OP when they have concerns about build quality. He has legit complaints, a brand new car should never have these problems. Whether that can be attributed to the quality expectations of the people at the factory or the fact they have been building them at a break neck pace, they need some serious analysis to fix a culture that would allow the vehicle to be delivered with defects.

If any of the Hondas and Audis I've purchased ever had issues like this when new, the dealers would resolve it without any hassle. However, most have not had any issues at all.

It will be very easy for them to lose their opportunity to break away from the perception they are a second-rate, non-luxury brand. It took Honda and Toyota about 10-12 years to iron out their issues so by the 80s they were leading the industry in build quality. Hyundai/Kia has been in the US since the late 80s, but still has yet to establish that perception, despite building some good cars.

In the luxury market, only Lexus has truly achieved the status being equal with Mercedes, BMW and Audi. It only takes some minor issues to throw away the opportunity they have before them and the perception will never change. Just look at Acura and Infinity. Build quality issues, uninspiring designs, and sometimes weird cars hurt them badly. With vehicles like the Telluride and the K5, Kia has a chance, but they risk blowing it if they don't evolve their mindset toward quality and customer service. This includes things like not letting the vehicle leave the factory with visible cosmetic defects.

When you combine build issues with the fact that Kia customer service has issues both at many dealerships and at Kia Corporate/Finance it makes one start to believe their attitude towards their customers needs substantial improvement.

Who says Kia is supposed to be a luxury brand? Just because they have a very nice SUV with luxury elements doesn't mean they are wanting to or becoming a luxury brand. That's what the Genesis brand is for...Again, as been said already by others, comparing Kia to a freaking Audi or Lexus is just plain stupid. Should we expect good to above average build quality for this price range? Absolutely. But do most reasonable people expect flawlessness? No. The OP, besides being a constant troll on this forum, apparently expects Ferrari service at a Kia price, which is never going to happen. Also, I highly doubt Honda would do a thing about these issues. Cannot speak to Audi, but I would expect them to since they are a step above...Honda? Laughable.

 

[Kwim]

Dear administrators, please help the troll @noles1983 to use the black list. If a person himself cannot do the procedure that a 3-year-old child will comprehend in a minute, then help is clearly needed..

 

[MarcinTexas]

Who says Kia is supposed to be a luxury brand? Just because they have a very nice SUV with luxury elements doesn't mean they are wanting to or becoming a luxury brand. That's what the Genesis brand is for...Again, as been said already by others, comparing Kia to a freaking Audi or Lexus is just plain stupid. Should we expect good to above average build quality for this price range? Absolutely. But do most reasonable people expect flawlessness? No. The OP, besides being a constant troll on this forum, apparently expects Ferrari service at a Kia price, which is never going to happen. Also, I highly doubt Honda would do a thing about these issues. Cannot speak to Audi, but I would expect them to since they are a step above...Honda? Laughable.

Don't forget about him comparing it to an airplane and a BMW. And the fact that he thinks we American's are too simple. Whatever. Folks like him and Doc only come to this forum to troll.

 

[Kwim]

@gman1868 , You're absolutely right. And it doesn't matter how much the car costs, if you follow the stupid logic of these trolls, then for example, a Kia Rio or a Ford Fiesta can generally be delivered to the client scratched, crumpled, worn out - but what not, they cost only 10-15k.
It is useless to argue with them, to explain - nature did not endow them with intelligence and logical thinking.
these are just stupid trolls, they do not like what I write, I tell them to leave, do not read my posts. The forum provides them with this, click the ignore button, so no, they continue to read and write nonsense. let them write, I absolutely do not care about their opinion.

______________________________

 

[noles1983]

Don't forget about him comparing it to an airplane and a BMW. And the fact that he thinks we American's are too simple. Whatever. Folks like him and Doc only come to this forum to troll.

Ah yes, forgot about that. The downside from the people who are coming from luxury cars to save thousands with the Telluride, is they expect the same level of service and attention to detail. Can't have it all. You want that? Go spend the money and get the heck outta this forum.

 

[NDBlackEX]

Alrighty folks, I think we've exhausted this thread.

@Kwim, you've expressed your QC concerns, they'll live on this site for people to see. To you and everyone else, how about we just move on. That's kinda the point of this thing, sharing information, some healthy debate and let people draw their own conclusions based on information presented.

This is the first forum I've ever joined, I don't like the negativity between members in most forums which is why I usually stay out. It's pretty peaceful around here most of the time, I like that. How about we call it a day here...

 

[markjenn]

Every new car delivered has cosmetic defects like this..... Lexus, Mercedes, Audi, and Ferrari included. That’s just the nature of how a mass produced car is built to an price that the market will bear.

There is no absolute, “Any defect is unacceptable” position - that’s just silly chest beating. I can go to any car on any lot in the country and find defects like this on most.

Whether the degree and number of defects rises to the point of being over normal production tolerances is debatable. My judgment would be that this car had a few more than typical, but that’s just my judgment. I might complain about a couple and see what could be done to fix it.

But I wouldn’t go crazy about it or put me in the mode of not enjoying the car. Perspective.

- Mark

 

[Nas4atu10]

I really like the car, but the build quality is very low and does not correspond to premiums, even in the middle price segment.
Apart from the fact that the led strip of light did not work in the driver's door - I made it myself, they forgot to connect the wire at the factory.

I just do not understand and shocked how the car passed the quality control and was sent to the client, and why the defects listed below were not fixed before the car was shipped.

For a week of operation and a mileage of 974 km, I've found the following:

1 - The ventilation plastic cover on the dashboard has a raw edge, similar to a defect in the casting of a part. Photo 1.

2 - The leather armrest on the driver's door has a material crack at the corner. Photo 2.

3 - The rear plastic strut pads have scratches and dents. Looks like they were removed after installation from an iron tool. Photos 3 - 6.

4 - Headliner: - In the area of the first sunroof, there is a large spot of glue that has come through the fabric material. Photo 7.
- On the right side, the rear window has a crease of material and a shaggy edge. Photo 8.

5 - rear left door: - bad painted under the sealing rubber. Photo 9.
- the edge of the door at the sealant is bad painted, air bubbles and a slight swelling of paint. Photo 10.

6 - Rear left fender: - Large foreign blotch on the edge, similar to paint drips or paint sealant. Photo 11.
- the inner side is bad painted, paint cracks. Photo 12.

While these defects shouldn’t be tolerated, why did you not comb through this vehicle for these defects before you officially took delivery of the car? You seem to have a keen eye for this type of thing, and I saw you said you’re an engineer. It seems to me this could have all been avoided by not taking delivery of the vehicle until these items were fixed or another car was ordered/provided. But that’s just me.

______________________________

 

[PBeeman]

We should all meet up and settle this via street race . Telluride only. If your Telly hasn’t arrived yet, you have to race by foot.

 

[Nas4atu10]

What is surprising to me is the level of shade/hate being projected toward the OP when they have concerns about build quality. He has legit complaints, a brand new car should never have these problems. Whether that can be attributed to the quality expectations of the people at the factory or the fact they have been building them at a break neck pace, they need some serious analysis to fix a culture that would allow the vehicle to be delivered with defects.

If any of the Hondas and Audis I've purchased ever had issues like this when new, the dealers would resolve it without any hassle. However, most have not had any issues at all.

It will be very easy for them to lose their opportunity to break away from the perception they are a second-rate, non-luxury brand. It took Honda and Toyota about 10-12 years to iron out their issues so by the 80s they were leading the industry in build quality. Hyundai/Kia has been in the US since the late 80s, but still has yet to establish that perception, despite building some good cars.

In the luxury market, only Lexus has truly achieved the status being equal with Mercedes, BMW and Audi. It only takes some minor issues to throw away the opportunity they have before them and the perception will never change. Just look at Acura and Infinity. Build quality issues, uninspiring designs, and sometimes weird cars hurt them badly. With vehicles like the Telluride and the K5, Kia has a chance, but they risk blowing it if they don't evolve their mindset toward quality and customer service. This includes things like not letting the vehicle leave the factory with visible cosmetic defects.

When you combine build issues with the fact that Kia customer service has issues both at many dealerships and at Kia Corporate/Finance it makes one start to believe their attitude towards their customers needs substantial improvement.

What bothers me is that he didn’t catch these defects until after taking delivery of the car (at least I’m guessing so, if he caught them before, and still took delivery, that’s a whole different story). I was taught to ALWAYS thoroughly comb through my new vehicle for defects (some as minor as the ones he found) before signing on the dotted line. Especially for a $50K car. If this had been caught beforehand and had been addressed by the dealer in a suitable manor to the OP, and then he came on here to tell of the defects, I’d have a differing attitude. To me this borderlines trolling by the OP by putting KIA on blast for these minor defects. Take some responsibility for not looking the car over before signing on the dotted line.

 

[Sportshot2]

Too bad this thread has gotten to the name calling point. No one is benefitting.

 

[Ski99]

What is surprising to me is the level of shade/hate being projected toward the OP when they have concerns about build quality. He has legit complaints, a brand new car should never have these problems. Whether that can be attributed to the quality expectations of the people at the factory or the fact they have been building them at a break neck pace, they need some serious analysis to fix a culture that would allow the vehicle to be delivered with defects.

If any of the Hondas and Audis I've purchased ever had issues like this when new, the dealers would resolve it without any hassle. However, most have not had any issues at all.

It will be very easy for them to lose their opportunity to break away from the perception they are a second-rate, non-luxury brand. It took Honda and Toyota about 10-12 years to iron out their issues so by the 80s they were leading the industry in build quality. Hyundai/Kia has been in the US since the late 80s, but still has yet to establish that perception, despite building some good cars.

In the luxury market, only Lexus has truly achieved the status being equal with Mercedes, BMW and Audi. It only takes some minor issues to throw away the opportunity they have before them and the perception will never change. Just look at Acura and Infinity. Build quality issues, uninspiring designs, and sometimes weird cars hurt them badly. With vehicles like the Telluride and the K5, Kia has a chance, but they risk blowing it if they don't evolve their mindset toward quality and customer service. This includes things like not letting the vehicle leave the factory with visible cosmetic defects.

When you combine build issues with the fact that Kia customer service has issues both at many dealerships and at Kia Corporate/Finance it makes one start to believe their attitude towards their customers needs substantial improvement.

At first I was worried about the build quality when I saw his deadline. Then I saw the pics he posted. To each their own but minute items like that would not bother me and I expect them.