UVO valet mode stuck

[Cess02]

Four months ago, our kid turned on valet mode and forgot the password. We’ve reset password, reset pin, deleted app, reinstalled app, reset both via website, done the reset button, disconnected and reconnected the battery, and UVO sent a deactivate signal. Nothing has worked. Four months later, it’s still in valet mode. We cannot use the radio, navigation, or any features. Pretty annoyed because it’s a 22 which we purchased in July 21 and this happened in January. Has anyone else experienced this? Any ideas on solutions?

 

[NDBlackEX]

What did the dealer say? You'd think they could try getting certain parts replaced after 4 months of not being able to get it to work. Do you have Kia corporate involved?

 

[G-327019]

We haven’t yet gone to the dealer, it’s just a far drive. UVO seemed to think it would be fixed after the deactivation signal was sent. We’re just going to have to make the trip to the dealer.

 

[Cess02]

What did the dealer say? You'd think they could try getting certain parts replaced after 4 months of not being able to get it to work. Do you have Kia corporate involved?

We haven’t been to dealer yet, they’re over an hour away. Is there anything the dealer can do? I’m thinking they’d refer us back to UVO support. Don’t have corporate involved, didn’t even think of that!!

______________________________

 

[NDBlackEX]

I'd start with the dealer before you register a complaint with corporate. They're going to want to know which dealership you took it to for repair. Not knowing where the problem lies, the dealership would be the place to start. If resetting the UVO stuff doesn't work, the issue is likely something with the vehicle. Either way, let the dealership figure it out, it's what they're there for.