2020 Telluride AWD rear end jerking thumping and vibrating

[YAH DEF]

I'm taking a wild guess here but I do believe those of us with 2021 vibration issues probably do have manufacturing dates within a 5 month window as noted on the Palisade TSB.

Is the LX2 model the equivalent to an SX Telly?

You might be able to narrow a manufacturing window by comparing serial numbers.

 

[JerseySXP]

You might be able to narrow a manufacturing window by comparing serial numbers.

Agreed.

Doesn't make much of a difference. Without a TSB it's everyone for themselves. Sadly.

Documentation is the most important part when you are stuck with this issue.

 

[2020Telly]

Is the LX2 model the equivalent to an SX Telly?

I think LX2 is a designation inside of Hyundai that means Palisade.


US Telluride LX is like Palisade SE
US Telluride S is like Palisade SEL 7-pass
US Telluride EX is like Palisade SEL 8-pass
US Telluride SX is like Palisade Limited
Reference

 

[YAH DEF]

Agreed.

Doesn't make much of a difference. Without a TSB it's everyone for themselves. Sadly.

Documentation is the most important part when you are stuck with this issue.

Yah. Totally.

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[mitchkramez]

Here’s a thought to consider, if we think the height difference is the drive shaft not being level. If you read the link below the definition describes that U joints help the driveshaft move up and down with the suspension. We do know that the tow package changes parts that impact the behavior of the suspension with load and some owners have complained about sag when parked. Do people with the self leveling suspension on an AWD notice the the excessive vibration at higher speed more than others? Does it make a difference with or without passengers or cargo in the rear vs driving empty when the self leveling is not activating? (The Telluride with Tow Package changes suspension parts as does the Palisade with Convenience Package.)

https://www.cars.com/auto-repair/glossary/universal-joint/

If people with the excessive vibration at higher speeds started posting their first 11 digits on their VIN we can probably narrow this down.

I have the self leveling suspension and 2200 miles so far and zero vibration at any speed.

 

[Nac]

"... correct a vibration on certain 2020MY Hyundai Palisade (LX2) AWD vehicles produced from April 10, 2019 to July 27, 2019."

So what did Hyundai change on the Palisade manufacturing line on July 28, 2019 that resolves the problem with the newer units?

 

[Telluride Tom]

Yeah I'm thinking that as well.

Only number changing is the 3rd to last - is their a Telluride VIN Decoder out yet?

A commonality so far is that all are AWD SX's with no Towing.

I don’t know the VIN because the car is sold now but I test drove an SX with no towing in late October and it definitely vibrated at highway speed. The dealer was charging $10,000 above sticker and had 10 Tellurides on the lot, so I figured maybe it was just the tires if the car had been sitting there for a while... until I started reading this thread! We otherwise liked the car and ordered an SX-P with no towing a couple of days later from a different dealer, so I’m very interested to see how this plays out over the next few months. I hope it works out but am now thinking about “Plan B”.

 

[JerseySXP]

I don’t know the VIN because the car is sold now but I test drove an SX with no towing in late October and it definitely vibrated at highway speed. The dealer was charging $10,000 above sticker and had 10 Tellurides on the lot, so I figured maybe it was just the tires if the car had been sitting there for a while... until I started reading this thread! We otherwise liked the car and ordered an SX-P with no towing a couple of days later from a different dealer, so I’m very interested to see how this plays out over the next few months. I hope it works out but am now thinking about “Plan B”.

I do find it interesting that there is no rhyme or reason thus far with the ones vibrating...

What we share in common is that they are all SX trim without towing. However we have people with SX trim no towing without Vibration...can it be as simple as it's playing roulette with the Driveshafts coming from Korea? If so...that is just sloppy on Kia...

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[Nac]

So if you read the Service Procedure Flow Chart in the Palisade TSB it really has only 3 steps.

1 Set cold tire pressure and road test
2 If tire pressure correction fails perform Road Force Variation and Perform force-matching to reduce RFV. Balance assemblies if necessary
3 If RFV fails Replace Prop Shaft & AWD coupler.

Simply stated if vibrations are not caused by the tires and wheels, it's caused by the Prop Shaft and AWD Coupler.

That means it is not related to the self-leveling suspension. It also means there was some defect in Prop Shaft & AWD Coupler components installed in AWD Palisade from 4/10/19 to 7/27/2019.

Since these components are the same for the AWD Palisade and AWD Telluride, I suspect some defective ones were installed in Tellurides.

Considering they know the manufacturing dates and the involved components its safe to say Hyundai (and Kia) know what the defect was and corrected it.

So assuming Tellurides are manufactured with the same components, newer Tellurides should not have the issue and a small number (considering the total population) of previous ones will exhibit this defect.

Not that that comforts anyone dealing with this mess.... However a path to success may be available through your states Lemmon laws.

 

[alexdrums]

Shaft angle it sounds like.

View attachment 13728

Trouble Shooter | Driveshaft Vibration | MOTOR Magazine

www.motor.com

This was also an informative read. Has anybody been looking at possibility of balance weights missing on the driveshafts? The article does also agree that drive shaft angles can cause 2nd order vibrations.

Over 200K miles...time for a new ride! Lol

 

[Austin3000!]

Kia HQ let me know today that the entire driveshaft assembly is backordered and unfortunately they do not have an ETA either.

I responded that if the part does not arrive by Jan 15th then we must move forward with another form of resolution such as repurchase.

Here are the part #'s
Shaft Assy- Pro : 49300-S8050
Transfer Assy : 47300-4G600

*When I went to the dealer today to pick her up the service manager said it could be a very long time before it arrives. He said there are zero driveshafts in America currently. This implies many others are having the same issue.

 

[JerseySXP]

Kia HQ let me know today that the entire driveshaft assembly is backordered and unfortunately they do not have an ETA either.

I responded that if the part does not arrive by Jan 15th then we must move forward with another form of resolution such as repurchase.

*When I went to the dealer today to pick her up the service manager said it could be a very long time before it arrives. He said there are zero driveshafts in America currently. This implies many others are having the same issue.

Push the idiots to buy the car back...do they have any idea that a faulty Driveshaft/Coupler can cause malfunctions to other parts of the vehicle?

It wouldn't put it past me if they went and used the older Palisade stock (with known issues) into the Telluride assembly line to meet demand.

Think about @mgoblue had to go through 2 sets of these to fix his issue which means they have faulty stuff on the line right now...

Buyer beware - TEST DRIVE the hell out of the Telluride at pick up before signing on the dotted line...

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[Telluride Tom]

I really hope Kia isn't doing anything sleazy like purposely using bad parts. It would make you wonder what other shortcuts are happening with the assembly. We'll never know I guess. Before I sign my name anywhere I do plan taking a nice long test drive especially on the highway. For people dealing with this - did you find pretty quickly that something was wrong? Or is it the type of thing where it can start off being ok but then gets worse with mileage?

 

[JerseySXP]

I really hope Kia isn't doing anything sleazy like purposely using bad parts. It would make you wonder what other shortcuts are happening with the assembly. We'll never know I guess. Before I sign my name anywhere I do plan taking a nice long test drive especially on the highway. For people dealing with this - did you find pretty quickly that something was wrong? Or is it the type of thing where it can start off being ok but then gets worse with mileage?

Tough to say. I wasn't really pounding the Telluride as I was breaking it in. But once I started getting up to Highway speeds forget abt it I felt it. So I had like 50 miles on it once I noticed. A keen eye at delivery should pick this up.

 

[smokey_mountain]

That is the challenge precisely, when I went to pickup my Telluride I drove it at full highway speeds for 50 mins, going to 65-70 MPH to ensure no vibration. It really is not good for a break in, mine had 4 miles on odometer and when I came back I had 36. Dealer did not want me to drive that long and on a highway but this was an only way to do it. Just be prepared for oil consumption issues down the road, chance are small but first 100 miles of break in is as critical as back 20 years ago. Shoddy manufacturing quality forces buyers to risk their break-in and engine longevity to ensure that vibration problem is not there.

Kia screwed up in my case and sent me the car without Towing package even though it was ordered, I ended up rejecting it. I must say that one I have tried had zero vibration.

Tough to say. I wasn't really pounding the Telluride as I was breaking it in. But once I started getting up to Highway speeds forget abt it I felt it. So I had like 50 miles on it once I noticed. A keen eye at delivery should pick this up.

 

[mgoblue]

Kia HQ let me know today that the entire driveshaft assembly is backordered and unfortunately they do not have an ETA either.

This happened to me for all of my numerous parts orders. My assumption is that most parts production these dgoes to new builds rather than existing vehicles, so there just aren’t that many to go around. In my case one was usually found within a few days and then shipped fast to my dealership. Holidays may throw this off though...

Think about @mgoblue had to go through 2 sets of these to fix his issue which means they have faulty stuff on the line right now...

I really hope Kia isn't doing anything sleazy like purposely using bad parts. It would make you wonder what other shortcuts are happening with the assembly.

I doubt it’s anything malicious or sleazy on Kia’s part. Just a consequence of trying to do a lot in a car at a reasonable price point. The only way to make that happen is to buy lower cost/quality parts, have wider tolerances for issues in manufacturing, etc.

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[gman1868]

After all the stories about the ineptitude of the Kia dealers trying to fix the vibration, I think of this:

 

[Gwyn]

I am going to remind everyone that this issue is limited to a very small, very real, but very small number of people


I would like address this post. Part of helping others in this forum is to make sure we have accurate. We need to make sure only facts are stated. And we need to make sure those facts are accurate.

That is the challenge precisely, when I went to pickup my Telluride I drove it at full highway speeds for 50 mins, going to 65-70 MPH to ensure no vibration. It really is not good for a break in, mine had 4 miles on odometer and when I came back I had 36.

50 mins at 65-70 would have used more like 50 miles not 39.

Dealer did not want me to drive that long and on a highway but this was an only way to do it. Just be prepared for oil consumption issues down the road, chance are small but first 100 miles of break in is as critical as back 20 years ago.

Your opinion is not needed here. You don't own the car and your only information about oil consumption seems to come from post on the internet. It make sure you are clear on this, this post is stating there is zero oil consumption issue. See why we don't play those games. Just because you read it does not mean you take it has being true and repeat it.

As a note of fact, modern engines burn oil more then older issues. It is because increase emissions standards requires looser tolerances.

Shoddy manufacturing quality forces buyers to risk their break-in and engine longevity to ensure that vibration problem is not there.

Kia screwed up in my case and sent me the car without Towing package even though it was ordered, I ended up rejecting it. I must say that one I have tried had zero vibration.

The vibration problem is limited to a small number of vehicles. If it is bad quality, then you will not find out about it until you have hundreds of miles on the car. Something gets out of spec causing the problem. Running the car for 30 minutes is not going to find if you have it or not.

Smokey Mountain given you are post, why not just move on to number 2 on your list. It does not seem like you will be happy with a kia.

I hope we can all start looking at facts and stop issuing opinion at each other.

 

[qwikhit]

Well.....

 

[JerseySXP]

@Gwyn your thoughts are appreciated but I'm not sure how you end that post by saying let's stop issuing opinions on one another when the entirety of your post was railing on one user?

He clearly wants to buy a Telluride - he went to pick one up at Delivery which had Zero vibration but they messed up his order.

Hate to be the bearer of bad news but we don't need a fact checker policing this thread. It's not your job to say what's fact and what isn't.

On that note, being one of the users with it let me point out some facts to save you some time from reading too much of this thread:
I felt my vibration within the first 100miles. It didn't take me hundreds of miles.
It's come to our attention that this is mostly hitting people with SX non-tow Tellurides.
Kia and the dealers are all handling this issue differently but the realization is that all potential buyers need to take a good spin on the highway with their investment before signing on the dotted line.
I test drove an SXP non-tow, Nightfall with 8 miles on it and it had severe vibration (worse than mine).

Merry Christmas all!