2020 Telluride AWD rear end jerking thumping and vibrating

[JerseySXP]

After all the stories about the ineptitude of the Kia dealers trying to fix the vibration, I think of this:

View attachment 13950

Hah - this is good.

Also need a meme with other dealers like mine saying they won't do a thing to fix it...

 

[TellyTubby]

@Gwyn keeps repeating 'very small' as if you are trying to convince yourself this is a fact, but when really you are just stating an opinion. It may be a small number of forum members experiencing the issue but how many owners are members of this forum? This issue could be more widespread than you think.

 

[critrider]

@Gwyn keeps repeating 'very small' as if you are trying to convince yourself this is a fact, but when really you are just stating an opinion. It may be a small number of forum members experiencing the issue but how many owners are members of this forum? This issue could be more widespread than you think.

Car and Driver somehow made it 30000 miles in an SX AWD without any mention of vibration. Just lucky I guess.

 

[JerseySXP]

Car and Driver somehow made it 30000 miles in an SX AWD without any mention of vibration. Just lucky I guess.

Do you work for Kia or are you a dealer?

There is a small group of us discussing our problem and we clearly have a lot of people watching this thread because 40k - 50k is a lot of money...

Did you ever think my goal was just to make sure buyers take highway test drives before they buy........only reason why I believe that bothers you is either you work for Kia or at a dealer since you care about those 2 organizations more than the 15k forum members here....

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[2020Telly]

What perplexes me is that this appears to very small numbers but so far from reports very specific. SX AWD nonTow seems too specific to be a coincidence. Is it the bench and 18”’wheels that is hiding or counterbalancing this on the EX AWD? Do people with an SX AWD who do not feel the excessive vibration have weight on their captains chairs or passengers in the rear? If they removed the cargo and passengers does it reveal a problem? Do the self leveling shocks on the tow package counter the vibration? If so will this lead to premature failure on the shocks as a few other forum members have reported knocking noises and failed shocks and struts?

 

[JerseySXP]

What perplexes me is that this appears to very small numbers but so far from reports very specific. SX AWD nonTow seems too specific to be a coincidence. Is it the bench and 18”’wheels that is hiding or counterbalancing this on the EX AWD? Do people with an SX AWD who do not feel the excessive vibration have weight on their captains chairs or passengers in the rear? If they removed the cargo and passengers does it reveal a problem? Do the self leveling shocks on the tow package counter the vibration? If so will this lead to premature failure on the shocks as a few other forum members have reported knocking noises and failed shocks and struts?

I love your questions and your end goal of helping us figure this out.

Some people with SX Tows have definitely had rear strut problems. Would be interesting if they are connected somehow...

I guess as the group of members with vibration grows so will our dataset to help answer the above.

 

[2020Telly]

I love your questions and your end goal of helping us figure this out.

Some people with SX Tows have definitely had rear strut problems. Would be interesting if they are connected somehow...

I guess as the group of members with vibration grows so will our dataset to help answer the above.

I sincerely hope you find a resolution and I worry a little that Kia dealers won’t escalate this to resolution until there is an impact to sales and Kia won’t issue a TSB like Hyundai did until they have critical mass and that comes down to people self-diagnosing since this issue is not getting caught until after people take delivery and it’s too late to impact sales.

I can say that I was a little skeptical. But after seeing a video, I would be pissed if it were me and Kia wasn’t reacting with a positive and clear resolution path. This appears to be like driving over an unpaved road when you would otherwise experience a smooth ride.

 

[JerseySXP]

I sincerely hope you find a resolution and I worry a little that Kia dealers won’t escalate this to resolution until there is an impact to sales and Kia won’t issue a TSB like Hyundai did until they have critical mass and that comes down to people self-diagnosing since this issue is not getting caught until after people take delivery and it’s too late to impact sales.

I can say that I was a little skeptical. But after seeing a video, I would be pissed if it were me and Kia wasn’t reacting with a positive and clear resolution path. This appears to be like driving over an unpaved road when you would otherwise experience a smooth ride.

As of today Kia will only react when they receive the Lemon Law paperwork via certified mail. They don't care for the back and forth. Kia HQ and the dealers point fingers at each other...

I will say that Kia HQ was calling the SM and "asking" them to remove the Driveshaft but with the holidays I haven't heard back. Let's see what they say on Monday. I finally left the dealer a review on Google - I need to make this more real for them as well...

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[rjribb]

I have a 2020 SX AWD with the tow package - a slight vibration is present at 70 - 75 mph. (For the record)

 

[Rattnroll]

I have a 2020 SXP with tow package and self-leveling suspension and mine is really smooth up to 80 mph as I haven't driven any faster than that. Does it seem to be mainly a problem with the 21 models as I know a handful of people had trouble with 20 models but seems to be more prevalent with the 21 models especially with no tow option? I had to turn my Sirius XM Hair Nation music down the other day to test it out just to ensure I didn't have any vibration which I did not seem to have. My build date was December 12, 2019 and I have about 6,300 miles on it so far.

 

[Dale]

It does, but we all drive differently.
We are all different: for example, I also appear, but the car does not shake, but there is a feeling that you are driving on unbalanced wheels. But this vibration doesn't piss me off.

Hi I have a 2020 Telluride it's little bit over 38000 km now. Last year I felt vibration . This week Dec 24 I started feeling that vibration came back . Now even my wife is complaining about it. I guess I will bring it back to the dealership one they open. I have had the tires rebalance twice trying to fix the problem. It's not those . We like this SUV but I will wait next time for the second year before buying a new vehicle again. So far since I bought it the front and rear cross member was lose from manufacturer... Quality check missed that I guess..That was a joke trying too find out what was the clunking I use to get anytime I was coming off the road going up a grade. Did anyone find out what case the vibration especially when it's cold out. It's a turn off to have a some what new car driving like a piece of u Kno what..

 

[Dale]

Anybody feel a oscillating vibration at around 70mph?
SX AWD

I do you feel it more when the temperature is cold out . Mine is getting bad the vibration is nuts.

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[JerseySXP]

I do you feel it more when the temperature is cold out . Mine is getting bad the vibration is nuts.

So the cold vibration I want to say it's cold start tires. They need to warm up a bit before getting better. Do you have the Michelin tires?

I'll say that my vibration has gotten worse over the past 2 weeks as well...mostly noticeable in the front seats. Middle row some but less.

What trim do you have? AWD?

 

[Dale]

So the cold vibration I want to say it's cold start tires. They need to warm up a bit before getting better. Do you have the Michelin tires?

I'll say that my vibration has gotten worse over the past 2 weeks as well...mostly noticeable in the front seats. Middle row some but less.

What trim do you have? AWD?

No my tires are Kumho winter tires .I had them check and rebalance the told me the tires are good.

 

[pnwfamily]

We are having the same shudder/vibration at 45mph and 70mph. Brought to service 3x, first time was acknowledged by technician, wheels balanced, said that was the solution. Still experienced shudder/vibration, brought back 2 more times but techs could not duplicate problem. Bringing back again tomorrow.

2020 EX AWD with tow package

 

[bags]

We are having the same shudder/vibration at 45mph and 70mph. Brought to service 3x, first time was acknowledged by technician, wheels balanced, said that was the solution. Still experienced shudder/vibration, brought back 2 more times but techs could not duplicate problem. Bringing back again tomorrow.

2020 EX AWD with tow package

Interesting. I had shared (quote below) in another thread that I was trying to determine if I had the same vibration as the rest, but I experienced it closer to the 50mph range when I felt it in my MY21 EX-P AWD with Towing. I somewhat wrote it off since it wasn't close to the same speeds that others were seeing in their non-towing SX AWD models. It is possible mine occurred closer to 45-50mph as I didn't pay exact attention to my speedometer at the time. Anyway, I wonder if the vibration in an EX AWD with Towing might occur at different speeds, but otherwise be the same that others experience. I only felt it a couple of times that I thought it was an abnormal vibration, but I also only have ~250 miles on my Telluride.

I'm still following closely to determine if I have the issue in my EX-P AWD with Towing. I haven't driven much at highway speeds, but I have a few times felt vibrations at slower highway speeds (~50-55mph). I felt it most in my right arm that was resting on the center console with my hand on the gearshift, but also a bit throughout my body. It felt more like a harmonic vibration to me than rattling or shaking, but I'm definitely no expert on this topic or cars in general. It is just is too inconsistent and rare for me to say that I have this problem and it doesn't align with the speeds that others are reporting. I also know my highway travel isn't quite "silky smooth" as a few others have reported who don't have any problems. I suspect that my situation is more likely road caused or something else unrelated, but for now I'm continuing to follow closely while I try to rule out the problem that some have reported.

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[JerseySXP]

We are having the same shudder/vibration at 45mph and 70mph. Brought to service 3x, first time was acknowledged by technician, wheels balanced, said that was the solution. Still experienced shudder/vibration, brought back 2 more times but techs could not duplicate problem. Bringing back again tomorrow.

2020 EX AWD with tow package

Sorry you are having the trouble and welcome to the club.

I'd recommend opening up a Kia Consumer Affairs Complaint (all of us with this issue basically had to do that at some point).
Ask them that you need a Picoscope done on the test - don't just take the "feel" test any more.
Ask the dealer if they opened up a Kia Tech Line ticket.
More than likely they will need to send a field engineer to check out your telluride.

Surprised to hear that we now have 2 EX Models showing up at the dance...guess this being a small subset of 2021 SX-AWD/Non-towing being effected may be incorrect.

 

[Dale]

We are having the same shudder/vibration at 45mph and 70mph. Brought to service 3x, first time was acknowledged by technician, wheels balanced, said that was the solution. Still experienced shudder/vibration, brought back 2 more times but techs could not duplicate problem. Bringing back again tomorrow.

2020 EX AWD with tow package

I have had my balance and rebalance twice last year so and so far three times this year. The tire shop even went as far as too put it on a machine pinpoint where to put the weights on the tires. They told me that the Telluride and the Palisade are having the same problem with the tires sitting on the rims. They shift because the vehicle is so heavy. Don't know if that's true or not. But I have an appointment on Monday at the dealership we will see. This is happening with my winter tires it comes and go with the factory rims and tires in the Summer too.

 

[JerseySXP]

I have had my balance and rebalance twice last year so and so far three times this year. The tire shop even went as far as too put it on a machine pinpoint where to put the weights on the tires. They told me that the Telluride and the Palisade are having the same problem with the tires sitting on the rims. They shift because the vehicle is so heavy. Don't know if that's true or not. But I have an appointment on Monday at the dealership we will see. This is happening with my winter tires it comes and go with the factory rims and tires in the Summer too.

Ok - this is throwing a wrench in this thread and/or opening up a 2nd option to folks having Vibration.

As a group we thought we isolated the issue to the Driveshaft and AWD Coupler being faulty...

This Tire theory is interesting but wouldn't a heavy vehicle keep the tires/rims more in place perhaps? Not saying the tire shop has no idea what they are doing but just throwing it out there. I want to pray to God I'm just having Tire issues because I do not want them taking apart mechanical parts of my vehicle (Driveshaft and coupler).

 

[Senator20]

Ok - this is throwing a wrench in this thread and/or opening up a 2nd option to folks having Vibration.

As a group we thought we isolated the issue to the Driveshaft and AWD Coupler being faulty...

This Tire theory is interesting but wouldn't a heavy vehicle keep the tires/rims more in place perhaps? Not saying the tire shop has no idea what they are doing but just throwing it out there. I want to pray to God I'm just having Tire issues because I do not want them taking apart mechanical parts of my vehicle (Driveshaft and coupler).

I thought you wanted them to check the driveshaft and coupler, hard to find your post were I thought you mentioned it since you have so many on this topic. You should be able to tell if it is a tire issue or not.