Telluride 1st year blues

[Jday146]

Had a few issues (headlights, windshield, unqualified service personnel)w my 2020 Telluride. Overall I like the vehicle but that's waning

 

[Jday146]

Had a few issues (headlights, windshield, unqualified service personnel)w my 2020 Telluride. Overall I like the vehicle but that's waning

Kia must do better at training their service personnel everywhere from the consultants to the shop. They have a good product but lack service support.

 

[Jday146]

Kia must do better at training their service personnel everywhere from the consultants to the shop. They have a good product but lack service support.

Sad day when I have to educate dealership personnel about TSB's on their product.

 

[Sal Collaziano]

Had a few issues (headlights, windshield, unqualified service personnel)w my 2020 Telluride. Overall I like the vehicle but that's waning

Moving this out of the Non-Telluride talk section.

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[ernysan]

Sad day when I have to educate dealership personnel about TSB's on their product.

Same here. Let them know how do I get their KSB KIA service bulletins.
(KIA DTLA)

 

[Tellthemride]

It’s also a new car that has only been out for less than two years, so it is not a huge surprise the service techs don’t know much about it.

Even though they may have had some formal training, best knowledge comes from experience diagnosing/repairing a problem. It can almost be a good sign there isn’t a repeated problem happening to so many owners that when you come in they are like “oh yeah, you are the 10th customer this week with this problem”.

But it does suck to be the 1 out of 200,000 and they are clueless to help.

 

[Jday146]

It’s also a new car that has only been out for less than two years, so it is not a huge surprise the service techs don’t know much about it.

Even though they may have had some formal training, best knowledge comes from experience diagnosing/repairing a problem. It can almost be a good sign there isn’t a repeated problem happening to so many owners that when you come in they are like “oh yeah, you are the 10th customer this week with this problem”.

But it does suck to be the 1 out of 200,000 and they are clueless to help.

Problem is, it is a common problem with the headlights and the windshields. So fast forward. It might be a headlamp assy problem or it could be a driver in the BCM...evidently the BCM has overheating issuees causing this issue. What's the fix you ask? Replace it with the exact same part and it may get you through the warranty period.(except the headlamp and BCM are not available as they're on indefinite backorder) Seems like the common MO. I agree nothing teaches a tech like experience but when I asked it there was power and ground at the high beam shutter they were clueless. They need to learn simple strategy based diagnosis. Furthermore, I believe a ground was left loose after the 2nd diagnosis attempt as the auto start/stop indicator flashed with the turn signal and went dark when the brake was applied.
I tried to contact the Kia regional service manager and was told he's not available to the public...no BS! Long story short, after owning numerous Kia vehicles with very few issues I could no longer deal with incompetence. I traded in the Telluride for a 2021 hard loaded GMC Sierra. Kia has lost a long time, loyal customer as well as a strong brand advocate. Ive been in the auto business over 30 years and never have I seen such incompetence. Sad really, I did love the Telluride. As far as being the one out of 200,000; judging from the other customers I sat and talked with while waiting, that ratio is much lower.

 

[PittPa]

Having purchased my car used, I have had is serviced at my dealer and can say they have done a great job. Replaced my headlights, did all the TSB's that were do, ( and that was all since the previous owner didn't do any). 7500 mile check cost my $60 something for the oil change. This is coming from an owner of previous BMW's and currently Audi, Acura, and Porsche which service appointments would cost double or triple the amount of Kia. So far, so good. I am sorry yours has not been the same.

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[Tellthemride]

Problem is, it is a common problem with the headlights and the windshields. So fast forward. It might be a headlamp assy problem or it could be a driver in the BCM...evidently the BCM has overheating issuees causing this issue. What's the fix you ask? Replace it with the exact same part and it may get you through the warranty period.(except the headlamp and BCM are not available as they're on indefinite backorder) Seems like the common MO. I agree nothing teaches a tech like experience but when I asked it there was power and ground at the high beam shutter they were clueless. They need to learn simple strategy based diagnosis. Furthermore, I believe a ground was left loose after the 2nd diagnosis attempt as the auto start/stop indicator flashed with the turn signal and went dark when the brake was applied.
I tried to contact the Kia regional service manager and was told he's not available to the public...no BS! Long story short, after owning numerous Kia vehicles with very few issues I could no longer deal with incompetence. I traded in the Telluride for a 2021 hard loaded GMC Sierra. Kia has lost a long time, loyal customer as well as a strong brand advocate. Ive been in the auto business over 30 years and never have I seen such incompetence. Sad really, I did love the Telluride. As far as being the one out of 200,000; judging from the other customers I sat and talked with while waiting, that ratio is much lower.

I probably would be just as frustrated if I were in your position. Hope your new car will be trouble-free.

 

[JerseySXP]

@PittPa - you scored on taking that to a great dealership.

I'm currently dealing with issues and I've now gone into 3 Kia Dealers at this point...1 seems to be of decent quality. Issue is that these Regional Service Managers call all of the shots and even they are fairly clueless about this new vehicle...

For example...3 dealers have now balanced my wheels since they feel the vibration and send me home. RSM says everything is operating normally...really? 3 different service centers would not acknowledge and road force balance wheels if they didn't feel the vibration...

I've owned many different brands of vehicles and from a competence/service/long term relationship aspect Kia doesn't give an F - and that is why they probably will never take over Honda/Toyota in terms of Asian Car Manufacturers...Can they? Surely possible if they get some of their act together for their actions/behaviors after the sale. Until they fix that culture issue they will remain where they are on the totem pole.

 

[Jday146]

@PittPa - you scored on taking that to a great dealership.

I'm currently dealing with issues and I've now gone into 3 Kia Dealers at this point...1 seems to be of decent quality. Issue is that these Regional Service Managers call all of the shots and even they are fairly clueless about this new vehicle...

For example...3 dealers have now balanced my wheels since they feel the vibration and send me home. RSM says everything is operating normally...really? 3 different service centers would not acknowledge and road force balance wheels if they didn't feel the vibration...

I've owned many different brands of vehicles and from a competence/service/long term relationship aspect Kia doesn't give an F - and that is why they probably will never take over Honda/Toyota in terms of Asian Car Manufacturers...Can they? Surely possible if they get some of their act together for their actions/behaviors after the sale. Until they fix that culture issue they will remain where they are on the totem pole.

Couldn't have said it better myself! Culture, product, & customer service training. They could conquer the market (but I feel they never will). Just out of curiosity, what area are you from?

 

[JerseySXP]

Couldn't have said it better myself! Culture, product, & customer service training. They could conquer the market (but I feel they never will). Just out of curiosity, what area are you from?

Jersey.

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