Question about Telluride ordering issues

[G-201656]

My husband and I placed our Telluride order with a local dealer four months ago, choosing our options with great care. We were given no reason by the dealer to think we might be unable to get what we ordered, with the understanding it would take time for our desired vehicle to arrive. We just heard from the dealer that our vehicle would arrive imminently. The dealer shared the vehicle details and we immediately noticed that fully six of the options were not what we ordered - three we hadn’t ordered were included and three we had ordered were not. The dealer - who left it to us to notice the disparity - is now saying they can do nothing about the options we hadn’t ordered and that we can sell them privately if we wish. With regard to the options we did order, they offered to a place an order with their parts department and charge us Kia’s price for them.

Has anyone had such an experience? We’re very discouraged that we are being expected to pay for options we don’t want to the tune of more than $600 and to pay additional for the options that should have been included in the first place. But we also know that if we balk, the dealer can sell the vehicle immediately given the demand and possibly at greater cost. We welcome your advice!

 

[suzysparks]

My husband and I placed our Telluride order with a local dealer four months ago, choosing our options with great care. We were given no reason by the dealer to think we might be unable to get what we ordered, with the understanding it would take time for our desired vehicle to arrive. We just heard from the dealer that our vehicle would arrive imminently. The dealer shared the vehicle details and we immediately noticed that fully six of the options were not what we ordered - three we hadn’t ordered were included and three we had ordered were not. The dealer - who left it to us to notice the disparity - is now saying they can do nothing about the options we hadn’t ordered and that we can sell them privately if we wish. With regard to the options we did order, they offered to a place an order with their parts department and charge us Kia’s price for them.

Has anyone had such an experience? We’re very discouraged that we are being expected to pay for options we don’t want to the tune of more than $600 and to pay additional for the options that should have been included in the first place. But we also know that if we balk, the dealer can sell the vehicle immediately given the demand and possibly at greater cost. We welcome your advice!

Did you ever get the actual order sheet that was entered into Kdealer with your name on it as a sold order? If so, all of those little extras, such as the mats, cargo covers, etc, would show up. Or the exact extras you ordered would be in there. I’m assuming those are the extras you are complaining about. My guess is maybe the dealer already had a car on order with what you wanted other than the accessories and knows you aren’t going to walk over some “stupid” accessories. You’ve waited this long… yes, I know, it’s the principle… and I’d be pissed too…

 

[arattle]

My husband and I placed our Telluride order with a local dealer four months ago, choosing our options with great care. We were given no reason by the dealer to think we might be unable to get what we ordered, with the understanding it would take time for our desired vehicle to arrive. We just heard from the dealer that our vehicle would arrive imminently. The dealer shared the vehicle details and we immediately noticed that fully six of the options were not what we ordered - three we hadn’t ordered were included and three we had ordered were not. The dealer - who left it to us to notice the disparity - is now saying they can do nothing about the options we hadn’t ordered and that we can sell them privately if we wish. With regard to the options we did order, they offered to a place an order with their parts department and charge us Kia’s price for them.

Has anyone had such an experience? We’re very discouraged that we are being expected to pay for options we don’t want to the tune of more than $600 and to pay additional for the options that should have been included in the first place. But we also know that if we balk, the dealer can sell the vehicle immediately given the demand and possibly at greater cost. We welcome your advice!

What options are and aren't present? Some (like cross bars, all-weather mats, etc) are the exact same price to get after the build as before, so you would not be spending any more on them. Depending on what was included outside your original order, you may be able to sell those items on this forum and recoup some of the cost.

 

[TellurideT]

What options are and aren't present? Some (like cross bars, all-weather mats, etc) are the exact same price to get after the build as before, so you would not be spending any more on them. Depending on what was included outside your original order, you may be able to sell those items on this forum and recoup some of the cost.

Most are -not- the same price after.