2020 Telluride AWD rear end jerking thumping and vibrating

[yosM45]

I went through pain of two GM full size SUVs and GM. What I have learned that if dealer hears from the manufacturer "do not accept", they will never reproduce or detect that complain saying "all within spec". GM told dealers, rough idle in 5.3L is acceptable, if it is under certain large pico value and that was it. I have tried it all. You can ride with them, record videos, bottle-test it but dealer can't care less because GM will not pay that warranty claim to that dealer. Kia is exactly the same based on the 1200+ posts.

All I am asking that dealer to undo the deal, cancel the contract since it is 6 days old and car is 600 miles only. My trade-in is sitting on their lot and I am gladly take it back. Wish me luck to undo this deal. I think this is the most amicable way of resolving it. With GM I did win both of my cases but it look years, a very good attorney, lot's of personal time with 20+ repair and inspection visits. Attorney General was involved and was swift and very effective too. BBB was involved (but frankly my impression that BBB is eating of manufacturers' hands, at least in my state).

This is why I just traded it. It wasn't worth the year long battle with Kia when I could get almost $4k more than I paid.

 

[User99]

We are on our second SXP, 2021 currently and 2020 on the first go. First car had no vibration issues but had other issues. Both were bought in Indiana and I drove them off the lot back home to Florida. Issues did not show up until later. Our 2021 has vibration issues at the 35-50mph and 65+ ranges.


First time I noticed our SXP vibrate was around the 10k mark on the way home from Daytona to North Florida, shortly there after the dealer had our vehicle for 3 months for a warranty repair. When I got it back the shaking was so bad it felt like driving over cobblestone streets -- it took the car a day or two to settle down but still vibrates today after having the tires re-balanced twice. I will say every now and then it won't vibrate but it's apparent during 98% of drives.



We are likely going to sell here shortly, paid just under $52,000 OTD and have offers for $51,000 after just over a year of ownership. I've got a new SXP on order which is likely going to be a 2023 model year -- so fingers crossed third time is a winner. I'm also eyeing up the Toyota Grande Highlander that is supposed to get announced this year and waiting to see what updates the Toyota 4Runner gets with the all-new 2023 unit set to launch later this year.



Someone else mentioned earlier they were struggling to describe the vibration sensation, cause it doesn't feel like the wheels are out balance. It's like someone turned on massage gun that you can feel throughout the whole car. It's a very odd sensation and by no means enjoyable.

After having major problems with two, you are still ordering a third ? What am I missing here?

 

[smokey_mountain]

This is why I just traded it. It wasn't worth the year long battle with Kia when I could get almost $4k more than I paid.

My Telluride is AWD white EX-P, KBB says it is worth $52K now, of course, KBB is probably off by $1k then it is $51K but selling it will take time and then I will need to buy a new one pronto as we are a single car household now.

 

[yosM45]

My Telluride is AWD white EX-P, KBB says it is worth $52K now, of course, KBB is probably off by $1k then it is $51K but selling it will take time and then I will need to buy a new one pronto as we are a single car household now.

Have you looked at another car and negotiated your trade-in? It will probably be that same amount. Plus you save on taxes during the trade.

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[smokey_mountain]

Have you looked at another car and negotiated your trade-in? It will probably be that same amount. Plus you save on taxes during the trade.

Do you mean another Telluride?

 

[yosM45]

Do you mean another Telluride?

No another manufacturer.

What other vehicle do you want? Armada, Highlander, etc..go work a deal on a purchase and trade. See what they'll offer and negotiate. Trades are over blue book now.

 

[ronniebell]

No. Have not messed with it.

I've heard that some dealers over inflate the tires. Be sure it's the same as the pressure indicated inside the driver's door.

 

[smokey_mountain]

No another manufacturer.

What other vehicle do you want? Armada, Highlander, etc..go work a deal on a purchase and trade. See what they'll offer and negotiate. Trades are over blue book now.

Got you, yes. I have to now. I will call the dealer in the morning just to see if they are open to cancel the deal, they were closed on the weekend. Before GM trucks, I was always a Toyota/Lexus household. Of recent Toyota lost their way, Highlander is the loudest driving vehicle I ever test drove with no usable 3rd row, Sienna AWD is not even worth discussing. It leaves us with Armada, good vehicle that I liked - a Japan-built vehicle but they only sell $70K+ trim of Armada in my area, all other trims are sold out for months to come.

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[smokey_mountain]

I've heard that some dealers over inflate the tires. Be sure it's the same as the pressure indicated inside the driver's door.

First thing I did checked the tires and they are at 35PSI and check the lugs and they are torqued to spec.

 

[ritholtz]

Got you, yes. I have to now. I will call the dealer in the morning just to see if they are open to cancel the deal, they were closed on the weekend. Before GM trucks, I was always a Toyota/Lexus household. Of recent Toyota lost their way, Highlander is the loudest driving vehicle I ever test drove with no usable 3rd row, Sienna AWD is not even worth discussing. It leaves us with Armada, good vehicle that I liked - a Japan-built vehicle but they only sell $70K+ trim of Armada in my area, all other trims are sold out for months to come.

Anything wrong with Sienna you noticed other than some fit and finish issues, hybrid (slow) and guady looking fake wood center console?

 

[yosM45]

Got you, yes. I have to now. I will call the dealer in the morning just to see if they are open to cancel the deal, they were closed on the weekend. Before GM trucks, I was always a Toyota/Lexus household. Of recent Toyota lost their way, Highlander is the loudest driving vehicle I ever test drove with no usable 3rd row, Sienna AWD is not even worth discussing. It leaves us with Armada, good vehicle that I liked - a Japan-built vehicle but they only sell $70K+ trim of Armada in my area, all other trims are sold out for months to come.

I did my deal through Costco for the Armada, got $5k off.

 

[smokey_mountain]

Anything wrong with Sienna you noticed other than some fit and finish issues, hybrid (slow) and guady looking fake wood center console?

We take weekly road trips of 400-600 miles in the car. Being on a highway at 65-75MPH with the car that is noisy is quickly gets unbearable. Sienna was not just noisy, it was obnoxious, you cannot have a conversation with a spouse in the passenger seat, that is how loud that 2022 Sienna was. Not to mention that powertrain is a joke to say the least and with 6 people and cargo it feels hugely underpowered.

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[Wee]

The dealer don't need to feel anything, just have them check the transmission fluid, it's either good or bad, very simple.
It's not that hard for the dealer to put the car up on the rack and check the transmission fluid, but I guess you're going to have to sell them on it. Good luck.

Many new vehicles are engineered for the transmission fluid to last the lifetime of the vehicle (it's been like this for many years now with many OEM) draining the tranny fluid just to "check it" isn't smart given how vehicles are designed now, 25 yrs ago sure....not now. If it were also that easy Kia's engineers would have this long figured out for anyone with the issue.

I went through pain of two GM full size SUVs and GM. What I have learned that if dealer hears from the manufacturer "do not accept", they will never reproduce or detect that complain saying "all within spec". GM told dealers, rough idle in 5.3L is acceptable, if it is under certain large pico value and that was it. I have tried it all. You can ride with them, record videos, bottle-test it but dealer can't care less because GM will not pay that warranty claim to that dealer. Kia is exactly the same based on the 1200+ posts.

All I am asking that dealer to undo the deal, cancel the contract since it is 6 days old and car is 600 miles only. My trade-in is sitting on their lot and I am gladly take it back. Wish me luck to undo this deal. I think this is the most amicable way of resolving it. With GM I did win both of my cases but it look years, a very good attorney, lot's of personal time with 20+ repair and inspection visits. Attorney General was involved and was swift and very effective too. BBB was involved (but frankly my impression that BBB is eating of manufacturers' hands, at least in my state).

Carvana, Carmax, Vroom, and you can call just about any Kia dealer within 500 miles and you can sell the car within 72 hrs. Hell most larger dealers of any OEM in town will likely buy it for almost what you paid for it -- they're going to put it on their used lot and sell some schmuck on "we got you the payment you wanted" with an 8yr loan and the customer will be happy

After having major problems with two, you are still ordering a third ? What am I missing here?

Our first one had a few warranty replacement repairs, all covered under warranty and none were drivetrain or mechanical related. However I didn't like how the dealer completed the repairs (that's a story for another day) and at the time the car was barely 6-8 months old. I'm particular about my stuff so it doesn't sit well with me having a $50k car that's 6 months old and having a bunch of warranty parts replaced half ass, we sold it for a few $$ less than we paid (we lost like $500) and ordered a new one -- being in Florida I also wanted the remote start that the 2020's didn't have. Put it this way, had those warranty parts been replaced a few years down the road vs. a few months we may have just kept the car, the resale was a wash for us financially and there were features on the 2021 we wanted.

My Telluride is AWD white EX-P, KBB says it is worth $52K now, of course, KBB is probably off by $1k then it is $51K but selling it will take time and then I will need to buy a new one pronto as we are a single car household now.

There's multiple avenues you can take to sell the car for $50k+ (see my comment above) and do it within a matter of a day or 1-3 days max.
The all-new Pathfinder is nice, GM finally updated the Traverse (be it I'm still not sold on it) there's always the Highlander.
This process is fairly easy with a little work on your end. Hope it works out for you one way or another.

 

[2020Telly]

If you are sold on an EX-P and don't want to risk a vibration problem, you can consider a FWD EX-P and with the money you saved buy a second set of tires (or wheels and tires) if you drive in lots of snow. And if you don't need winter tires, you can avoid the risk of vibration problems from an AWD and take your time shopping for better grip tires than the OEM ones. Just replace snow mode with conservative driving for the conditions.

 

[ritholtz]

If you are sold on an EX-P and don't want to risk a vibration problem, you can consider a FWD EX-P and with the money you saved buy a second set of tires (or wheels and tires) if you drive in lots of snow. And if you don't need winter tires, you can avoid the risk of vibration problems from an AWD and take your time shopping for better grip tires than the OEM ones. Just replace snow mode with conservative driving for the conditions.

What about buying Palisade if one wants AWD? I am still thinking about buying big SUV with AWD. Not convinced with my FWD EX order with KIA.

 

[ritholtz]

We take weekly road trips of 400-600 miles in the car. Being on a highway at 65-75MPH with the car that is noisy is quickly gets unbearable. Sienna was not just noisy, it was obnoxious, you cannot have a conversation with a spouse in the passenger seat, that is how loud that 2022 Sienna was. Not to mention that powertrain is a joke to say the least and with 6 people and cargo it feels hugely underpowered.

I am still checking with Toyota dealers for test drive. None of them seem to have a car available for test driving. I want to take it on fwy to check power and sound.

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[2020Telly]

What about buying Palisade if one wants AWD? I am still thinking about buying big SUV with AWD. Not convinced with my FWD EX order with KIA.

AWD Palisade would also be a an option as Hyundai appears to have acknowledged and resolved the vibration issue back in Oct 2019 and the headrests no longer smell. Ref Hyundai TSB 19-SS-003H: Vibration

 

[Telluryder777]

Hey all I’m just checking in. AWD SX 22, it has had part replacement but there is still some vibration at certain speeds. Namely 65-75 now. They also mentioned that Kia has issued a TSB for the vibration! Check on that !!

My dealership has been the absolute BEST at trying to help me be satisfied with the issues and service times. They let me drive another AWD practically straight off the transport and… for AWD I’m going to say this is quite possibly the nature of the suv (or the buyers of that particular one may notice it’s not very smooth. I’ll never know. )
I have come to realize that although I LOVE the price and look of the Telluride, and my Kia team is stellar, that any AWD is not for me.

The dealership is letting me laterally trade out for a Jeep. Most likely the Grand Cherokee L. This is because with any 4x4 it can be switched off and 4x2 will meet my highway life without removing my 4x4 options when I want them. I’m certain Jeep will have all kinds of new issues as they just released the GC L and the Wagoneer. New releases always have kinks and recalls. But I’m taking my chances and it’s a bit heartbreaking to say. The Kia is so nice. It’s the first car I’ve ever ordered exactly the way I would want it.

(I lost my old suv in a head on collision and I just cannot drive in a shaky seat for long without a headache. Ironically in my youth I played my stereo so hard that the bass would have been 10x the issues that car has LOL)
I hope someone who likes a tad bit rugged driving can enjoy it for the dozens of great qualities my Kia has.

Also my dealership does not over charge like some do. There are locations shamelessly adding thousands (even $10,000?!) to the price just because they can. Send me a message if have any questions about that.

I will still have my Kia T for a few months. Jeep is 3 months out for a new order as well.

I love this sharing community. Hats off and gratitude to everyone who has invested time in it.

 

[Telluryder777]

My hunch was indeed correct, Telluride is a lottery. I should have stayed away. I just picked up my 2022 EX-P AWD. Test drove it but it was limited to no more than 5 miles (they claimed their policy, take it or leave it). It was an MSRP dealer thus I had to comply. 120 miles into a life of car today and I am cruising at 65-70 when my eardrums sensed "buffeting vibration" some kind of oscillating hum. It started at 66 and stopped at 74 MPH. Entire cabin has it. Not on steering wheel or seat per se but rather entire cabin volume.

Apparently this is a new 2022 special from Kia - the version of the "vibration" - "buffeting oscillating humming vibration". I see complaints about it on NHTSA and here.

Hugely disappointed as now I need to face Kia service 3 times at min and be without a car, which is the absolute worst from what I am reading here. Car is 650 miles 3 days old. I traded in 2022 Atlas for this car, BTW, despite poor value retention Atlas was a great vehicle, Telluride arrived 4 months earlier, I was readying to cancel the order for Telly when they called me that it came in after 7 months wait and I made a leap of faith and traded in the Atlas. I have contacted the dealer asking them to be open-minded and cancel the deal and undid the trade-in. I am so keen to pick up my Atlas back...
Has anyone successfully ever cancelled and undid the deal with the dealer. I know they are business people and need to make money but we are still still humans after all and all can be in similar situation down the road. What a disaster I have in the making but hope is still out there

 

[Telluryder777]

My hunch was indeed correct, Telluride is a lottery. I should have stayed away. I just picked up my 2022 EX-P AWD. Test drove it but it was limited to no more than 5 miles (they claimed their policy, take it or leave it). It was an MSRP dealer thus I had to comply. 120 miles into a life of car today and I am cruising at 65-70 when my eardrums sensed "buffeting vibration" some kind of oscillating hum. It started at 66 and stopped at 74 MPH. Entire cabin has it. Not on steering wheel or seat per se but rather entire cabin volume.

Apparently this is a new 2022 special from Kia - the version of the "vibration" - "buffeting oscillating humming vibration". I see complaints about it on NHTSA and here.

Hugely disappointed as now I need to face Kia service 3 times at min and be without a car, which is the absolute worst from what I am reading here. Car is 650 miles 3 days old. I traded in 2022 Atlas for this car, BTW, despite poor value retention Atlas was a great vehicle, Telluride arrived 4 months earlier, I was readying to cancel the order for Telly when they called me that it came in after 7 months wait and I made a leap of faith and traded in the Atlas. I have contacted the dealer asking them to be open-minded and cancel the deal and undid the trade-in. I am so keen to pick up my Atlas back...
Has anyone successfully ever cancelled and undid the deal with the dealer. I know they are business people and need to make money but we are still still humans after all and all can be in similar situation down the road. What a disaster I have in the making but hope is still out there

Oh no! Dang this is JUST crazy. My dealership mechanic told me there is a KIA TSB now. I went to find it online and cannot, but I’m pretty sure they just issued one.