17,000 miles- Corp mandated engine replacement

[Nickhansen795]

Got our 2022 in Feb this year. Have around 17,000 on it. First and only real issue was a bit of binding when turning. I'm sure it's a viscous coupler or similar. I asked the local dealer to look at it last week. A day later they said they wanted to see it again, briefly, they "heard something". Service Dept manager calls me in, says Corporate is setting us up with a loaner and we are getting a new engine. Been a GREAT vehicle, no idea what is really going on. They are very tight lipped. Said it could be several weeks. We are in North Carolina. Lemon law here is 20 days in shop for any reason constitutes a valid case, and of course if other issues pop up frequently. Not sure if it's worth looking into or not. I'm paying the 20/day "walk away" coverage from Enterprise, so that's not really free either. 600/month. NC lemon law allows a consumer a choice to recoup everything spent on a vehicle or choose a replacement at new value. Any thoughts? Apart from an engine seizing at 300 miles on this forum, I am having trouble finding much info. I like the idea of having an engine with no miles, but very worried other issues with the install might pop up.

 

[2020tellUridee]

You might want to consider

Got our 2022 in Feb this year. Have around 17,000 on it. First and only real issue was a bit of binding when turning. I'm sure it's a viscous coupler or similar. I asked the local dealer to look at it last week. A day later they said they wanted to see it again, briefly, they "heard something". Service Dept manager calls me in, says Corporate is setting us up with a loaner and we are getting a new engine. Been a GREAT vehicle, no idea what is really going on. They are very tight lipped. Said it could be several weeks. We are in North Carolina. Lemon law here is 20 days in shop for any reason constitutes a valid case, and of course if other issues pop up frequently. Not sure if it's worth looking into or not. I'm paying the 20/day "walk away" coverage from Enterprise, so that's not really free either. 600/month. NC lemon law allows a consumer a choice to recoup everything spent on a vehicle or choose a replacement at new value. Any thoughts? Apart from an engine seizing at 300 miles on this forum, I am having trouble finding much info. I like the idea of having an engine with no miles, but very worried other issues with the install

Got our 2022 in Feb this year. Have around 17,000 on it. First and only real issue was a bit of binding when turning. I'm sure it's a viscous coupler or similar. I asked the local dealer to look at it last week. A day later they said they wanted to see it again, briefly, they "heard something". Service Dept manager calls me in, says Corporate is setting us up with a loaner and we are getting a new engine. Been a GREAT vehicle, no idea what is really going on. They are very tight lipped. Said it could be several weeks. We are in North Carolina. Lemon law here is 20 days in shop for any reason constitutes a valid case, and of course if other issues pop up frequently. Not sure if it's worth looking into or not. I'm paying the 20/day "walk away" coverage from Enterprise, so that's not really free either. 600/month. NC lemon law allows a consumer a choice to recoup everything spent on a vehicle or choose a replacement at new value. Any thoughts? Apart from an engine seizing at 300 miles on this forum, I am having trouble finding much info. I like the idea of having an engine with no miles, but very worried other issues with the install might pop up.

Something to consider is the trade in/resale value. I'm almost certain that it'll come upthat it had the engine replaced. In my experience, no matter what the circumstances, the fact the engine or maybe even entire drive train has been replaced will always bring it down. If you had to go through insurance, it would definitely have a salvaged title. If you can, get another one and start fresh. That particular vehicle will never be the same. IMO, of course.

 

[Nickhansen795]

You might want to consider



Something to consider is the trade in/resale value. I'm almost certain that it'll come upthat it had the engine replaced. In my experience, no matter what the circumstances, the fact the engine or maybe even entire drive train has been replaced will always bring it down. If you had to go through insurance, it would definitely have a salvaged title. If you can, get another one and start fresh. That particular vehicle will never be the same. IMO, of course.

Thank you for that- great thing to take into consideration. I'm also navigating working with a dealer that's fairly new to me, and not burn any bridges as the next closest is a ways off. I will have to be tactful..

 

[2020tellUridee]

Thank you for that- great thing to take into consideration. I'm also navigating working with a dealer that's fairly new to me, and not burn any bridges as the next closest is a ways off. I will have to be tactful..

No you don't. You don't have to be tactful at all in my opinion. You bought a brand new car that now needs a new engine. That's intolerable. If they were ethical at all, they would just straight up offer another vehicle with the same, if not better, terms that you started with. I haven't had good experiences with dealers. They tend to talk down like I'm a knuckle dragger. I sincerely hope you have a great experience and are satisfied with the outcome.

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[Nickhansen795]

No you don't. You don't have to be tactful at all in my opinion. You bought a brand new car that now needs a new engine. That's intolerable. If they were ethical at all, they would just straight up offer another vehicle with the same, if not better, terms that you started with. I haven't had good experiences with dealers. They tend to talk down like I'm a knuckle dragger. I sincerely hope you have a great experience and are satisfied with the outcome.

Good point. We will have time to go in on Monday to speak with the service dept Mgr. That will be day 11. From experience with Kia, is this the proper route or should we call Corporate directly? We are on Telluride 2, had a Sorento and Stinger with 0 issues (besides the OEM brakes on the Stinger, but those we replaced immediately with aftermarket).

 

[2020tellUridee]

Good point. We will have time to go in on Monday to speak with the service dept Mgr. That will be day 11. From experience with Kia, is this the proper route or should we call Corporate directly? We are on Telluride 2, had a Sorento and Stinger with 0 issues (besides the OEM brakes on the Stinger, but those we replaced immediately with aftermarket).

You haven't called corporate yet!? Absolutely call them ASAP. I think it's better to be a step ahead than a step behind. And, you mentioned that they were being vague about what exactly is wrong, correct? That's even more shady. At the very least, demand paperwork detailing exactly what's being replaced/repaired and why. Paperwork is king in this world. That will cover your butt down the road.

 

[gman1868]

Fair warning, be careful with Kia corporate. There are numerous examples of frustrated Telluride owners getting little to no satisfaction from them. Be prepared for them to reject anything you might suggest as a solution and prepare accordingly.

It's not that you'll never get response or help, but some people's experience indicates they are more about covering their backside than resolving your issue.

Vibration thread: Vibration

 

[Nickhansen795]

You haven't called corporate yet!? Absolutely call them ASAP. I think it's better to be a step ahead than a step behind. And, you mentioned that they were being vague about what exactly is wrong, correct? That's even more shady. At the very least, demand paperwork detailing exactly what's being replaced/repaired and why. Paperwork is king in this world. That will cover your butt down the road.

I actually called a bit ago. The tech/manager, to their credit, heard something in the engine neither me nor my wife had heard. Uploaded it to the Tech Line engineer, and almost immediately received the engine replacement direction. We will see if this goes anywhere. I have explained my concern and desire for other options.. appreciate your guidance here.

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[Nickhansen795]

Fair warning, be careful with Kia corporate. There are numerous examples of frustrated Telluride owners getting little to no satisfaction from them. Be prepared for them to reject anything you might suggest as a solution and prepare accordingly.

It's not that you'll never get response or help, but some people's experience indicates they are more about covering their backside than resolving your issue.

 

[Nickhansen795]

Thank you for that feedback. I was shocked to hear them suggest a replacement engine for a problem I didn't know existed just over a week ago. I guess having a case opened is the right thing regardless, at this point.

 

[2020tellUridee]

Fair warning, be careful with Kia corporate. There are numerous examples of frustrated Telluride owners getting little to no satisfaction from them. Be prepared for them to reject anything you might suggest as a solution and prepare accordingly.

It's not that you'll never get response or help, but some people's experience indicates they are more about covering their backside than resolving your issue.

Vibration thread: Vibration

That's why you simultaneously file with the NHTSB or appropriate agency that deals with your specific problem. I suggest the O.D.I... Office of Defective vehicle Investigation.

 

[2020tellUridee]

We don't need to be careful, Kia needs to be careful. If not for us buying thier products, they would be S.O.L.. If they wont do the right thing, that's fine. I'll go buy a Ford next time. At least Ford recalls thier garbage..with all due respect of course.

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[Nickhansen795]

We don't need to be careful, Kia needs to be careful. If not for us buying thier products, they would be S.O.L.. If they wont do the right thing, that's fine. I'll go buy a Ford next time. At least Ford recalls thier garbage..with all due respect of course.

Seriously, despite all the steps forward nearly everyone I know had to be actually shown that they were worth a second look. Those same people see a problem with this process and they will NEVER look back.

 

[2020tellUridee]

Seriously, despite all the steps forward nearly everyone I know had to be actually shown that they were worth a second look. Those same people see a problem with this process and they will NEVER look back.

Indeed. It's the only process we have buddy, unfortunately. It's imperfect and unfair but, it is what it is. It just makes my blood boil when good, hardworking people get taken advantage of. There's no need for that. I think I need a beer...lol

 

[Nickhansen795]

Indeed. It's the only process we have buddy, unfortunately. It's imperfect and unfair but, it is what it is. It just makes my blood boil when good, hardworking people get taken advantage of. There's no need for that. I think I need a beer...lol

Agree on all counts. A beer sounds great!!

 

[2020tellUridee]

Agree on all counts. A beer sounds great!!

First round is on me!!.

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[Nickhansen795]

Well, despite warnings of backlogs in supply, Kia returned our Telluride with a new engine today. I will post any relevant updates as they occur, but am working through some health challenges that take priority. I definitely got that "new off the lot quiet-yet-strong feeling on the first 30 miles, but am not ready to assume all is well. In all, they had it a little over 2 weeks.

 

[2020tellUridee]

Well, despite warnings of backlogs in supply, Kia returned our Telluride with a new engine today. I will post any relevant updates as they occur, but am working through some health challenges that take priority. I definitely got that "new off the lot quiet-yet-strong feeling on the first 30 miles, but am not ready to assume all is well. In all, they had it a little over 2 weeks.

I hope all is well wih your Telluride. And, my thoughts and prayers on a speedy recovery.

 

[Cjunk]

Interesting…the “binding when turning” issue doesn’t seem to be isolated. I had mine in last week. They kept it all day and said they couldn’t reproduce the issue. Hasn’t done it since, but since I am approaching 60K miles, I warned them they were not off the hook if it reappeared after 60K. We will see…..

 

[Nickhansen795]

I hope all is well wih your Telluride. And, my thoughts and prayers on a speedy recovery.

Thank you so much!!