Anyone recently got Kia to replace windshield

[Bocatrip]

Do you have a link for this site, in particular windshields? I'd like to see it for any trends, etc.

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On the NHTSA site there are 40 overall complaints for the 2023 Telluride, 160 complaints for 2022, 129 complaints for 2021 and a whopping 337 complaints for 2020. Similar complaints for the Palisade although I did not document them. These are the total complaints including everything...However the Visibility/Wiper complaints are the majority which consist of the windshields. The category for the windshields will be found under [Visibility Wiper] and [Visibility].You will need to go through them to read each owner's experience. They are not happy campers. Some have replaced 3 windshields in a short period of time. Others shortly after purchase. I would imagine if the public was aware of this, sales of Telluride/Palisade would be affected. Amazing how many complaints there are which doesn't even include those that are not aware they can file these safety complaints on this site.

 

[TellmeyourWHAT?]

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On the NHTSA site there are 40 overall complaints for the 2023 Telluride, 160 complaints for 2022, 129 complaints for 2021 and a whopping 337 complaints for 2020. Similar complaints for the Palisade although I did not document them. These are the total complaints including everything...However the Visibility/Wiper complaints are the majority which consist of the windshields. The category for the windshields will be found under [Visibility Wiper] and [Visibility].You will need to go through them to read each owner's experience. They are not happy campers. Some have replaced 3 windshields in a short period of time. Others shortly after purchase. I would imagine if the public was aware of this, sales of Telluride/Palisade would be affected. Amazing how many complaints there are which doesn't even include those that are not aware they can file these safety complaints on this site.

Thanks for the detailed breakdown. I am mainly concerned about the prospect of a defective windshield for my new '24. Looking at the 40 complaints for 2023, and figuring there were in excess of 100,000 Tellurides built, that comes to .04% failure rate. Do you happen to know how this compares to other manufacturers - do some of them have the same problem?
It seems like KIA has done something since 2020 to improve the problem? Curious if they at least got it down to industry standards?

 

[Bocatrip]

Thanks for the detailed breakdown. I am mainly concerned about the prospect of a defective windshield for my new '24. Looking at the 40 complaints for 2023, and figuring there were in excess of 100,000 Tellurides built, that comes to .04% failure rate. Do you happen to know how this compares to other manufacturers - do some of them have the same problem?
It seems like KIA has done something since 2020 to improve the problem? Curious if they at least got it down to industry standards?

Unfortunately, many owners in general are not motivated to file complaints with their cars. In addition the ones that might complain, aren't familiar with the resources out there to file such complaints. I don't believe that Kia has in any way improved the windshields. I think what we are seeing with the lesser complaints on the 2023s is due to the fact they haven't been on the road long enough while the 2020s are going on 4 years old. My girlfriend is getting rid of her 2021 GMC Acadia with 13,000 miles due to a defective fuel control module. She is now on her 3rd module, which when fails, shuts the car off completely. You can be driving 70 mph with no control of the car. Numerous complaints on NHTSA, but still NO RECALL. Many Acadias sold and few filed complaints on NHTSA, but still a dangerous safety issue. This is the same with our Telluride's Windshield issues, and is giving me serious consideration of cancelling my girlfriend's order for her 2024 Telluride. Totally unacceptable. PS. I am not currently aware of any excessive Windshield issues with other manufacturers.

 

[TellmeyourWHAT?]

I think what we are seeing with the lesser complaints on the 2023s is due to the fact they haven't been on the road long enough while the 2020s are going on 4 years old. ............. Telluride's Windshield issues, and is giving me serious consideration of cancelling my girlfriend's order for her 2024 Telluride. Totally unacceptable. PS. I am not currently aware of any excessive Windshield issues with other manufacturers.

Good thing I bought an extended warranty that covers windshields. No deductible, no limit on number of occurrences or total amount paid.

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[Bocatrip]

Good thing I bought an extended warranty that covers windshields. No deductible, no limit on number of occurrences or total amount paid.

Here in Florida, Comprehensive has a zero deductible for windshield replacement. Regardless, who wants to makes insurance claims? ( possibly numerous) or be inconvenienced with replacement and any equipment reprogramming as a result ? I sure wish there will be something positive about these windshield issues coming soon.

 

[Ateam]

Thanks for the detailed breakdown. I am mainly concerned about the prospect of a defective windshield for my new '24. Looking at the 40 complaints for 2023, and figuring there were in excess of 100,000 Tellurides built, that comes to .04% failure rate. Do you happen to know how this compares to other manufacturers - do some of them have the same problem?
It seems like KIA has done something since 2020 to improve the problem? Curious if they at least got it down to industry standards?

I think industry standards overall have decreased everything built not to last.

 

[Ateam]

Do you have a picture? Like to see the extent of the damage, including where the rock hit.

Lady at safelite said the black area is the weakest spot

 

[Bocatrip]

Is it possible that an aftermarket replacement windshield would be superior to OEM considering that OEM replacements have already had continued failures?

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[Numbersguy]

I just recently replaced my windshield in June, I’m in Canada. I went through insurance and got an OEM. Mine was caused by a rock that was dropped by a truck on a highway going the opposite direction.

I don’t think a windshield from any manufacturer would have survived it.

The service I used to change the windshield says his cost was $2,600 CDN. The total cost to replace was $3,200 including calibration. I only paid $500.

 

[AZTellurideBLK]

Lady at safelite said the black area is the weakest spot

I'd disagree ... all my replacements did not start from there lol. It could be true, I just didn't have anything hit there.

 

[AZTellurideBLK]

Is it possible that an aftermarket replacement windshield would be superior to OEM considering that OEM replacements have already had continued failures?

It is possible, my second replacement was with non-oem and I thought it was fine until I started driving and the HUD on my windshield was blurry (double vision) so I had to go back and have them replace with OEM.

 

[Bocatrip]

Even if there was an option to replace the windshield without OEM glass....I'm sure this would trigger warranty issues. I'd be curious to see how many members got the glass replaced and had no further issues? Has anyone researched the part number of the windshield to see if it has ever been superseded or changed? If not, it's just a continuing saga with no positive end in sight. Are the members on this thread continuing to find issues with their glass?

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[PittPa]

Warranty issues? A window replacement with a non oe make is perfectly fine for most. As I said, couldn't be worse than the oe ones they are installing.

 

[TellmeyourWHAT?]

Even if there was an option to replace the windshield without OEM glass....I'm sure this would trigger warranty issues. I'd be curious to see how many members got the glass replaced and had no further issues? Has anyone researched the part number of the windshield to see if it has ever been superseded or changed? If not, it's just a continuing saga with no positive end in sight. Are the members on this thread continuing to find issues with their glass?

Unfortunately, the answers here won't be forthcoming. Most people don't participate on these forums UNLESS they are in the MIDDLE of a problem. You might hear back from a few, but that'll be it.

 

[Bocatrip]

Unfortunately, the answers here won't be forthcoming. Most people don't participate on these forums UNLESS they are in the MIDDLE of a problem. You might hear back from a few, but that'll be it.

Unfortunately you are absolutely right! The better way to get info would be from someone who works at the service dept and sees things first hand.(Good luck with that!) The NHTSA is loaded with complaints as well as the "other" Telluride forum, but no real info there either. It's a dead end. Discouraging. I hate to have to cancel my order.

 

[TellmeyourWHAT?]

I hate to have to cancel my order.

Well, as you have probably guessed, I am at the other end. I don't see any evidence that this windshield issue is epidemic. Most of these complaints involve them being hit by rocks. I've driven for some 65 years and seen plenty of windshields damaged by rocks. I would say that about a third of them were bad enough that they had to be replaced due to spider cracks slowly spreading.
Even if it were 1% of Tellurides involved, it wouldn't scare me away.

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[Bocatrip]

Well, as you have probably guessed, I am at the other end. I don't see any evidence that this windshield issue is epidemic. Most of these complaints involve them being hit by rocks. I've driven for some 65 years and seen plenty of windshields damaged by rocks. I would say that about a third of them were bad enough that they had to be replaced due to spider cracks slowly spreading.
Even if it were 1% of Tellurides involved, it wouldn't scare me away.

Thank you Tellmeyourride for the encouraging feedback. I really do want the car for my girlfriend as we found the right color combo and didn't get "raped" too badly on the price from the Kia Stealership. It's just that after owning a 2 year old car (Acadia) purchased new, with an unresolved fuel module issue, I wouldn't want her to go through the same crap with a different car. No car these days is devoid of some kind of issues, especially the newer cars with the vast amount of technology. How long have you had your 24 Telly and how many miles have you put on? Not to throw a wrench in the deal, but a vast amount of windshield complaints I have discovered DID NOT originate from stones but were found with no evidence of any kind of chip....and I haven't even gotten to the exploding sunroofs! Yikes! Can't Kia get the glass right?

 

[AZTellurideBLK]

I will say, outside of the glass issue .. we love our Telly and would buy it again

 

[TellmeyourWHAT?]

Thank you Tellmeyourride for the encouraging feedback. I really do want the car for my girlfriend as we found the right color combo and didn't get "raped" too badly on the price from the Kia Stealership. It's just that after owning a 2 year old car (Acadia) purchased new, with an unresolved fuel module issue, I wouldn't want her to go through the same crap with a different car. No car these days is devoid of some kind of issues, especially the newer cars with the vast amount of technology. How long have you had your 24 Telly and how many miles have you put on? Not to throw a wrench in the deal, but a vast amount of windshield complaints I have discovered DID NOT originate from stones but were found with no evidence of any kind of chip....and I haven't even gotten to the exploding sunroofs! Yikes! Can't Kia get the glass right?

Ok - to answer. I have had my new telly for going on 6 weeks. Obviously not long enough to draw any conclusions. But I had traded-in a 2022 Sorento that had major known reliability issues and the lowest rating (47) by Consumer Reports of any 3-row SUV. Zero problems after 14 months and 10,000 miles.

KIA resolved the dreaded transmission issue that plagued the 2.5L Turbo engine in the early part of 2022. There have been no blown transmissions on the newer cars. A great car - but back in 2022 I had my sights set on a Telluride and the problem was the inordinate amount of lead time to get one (approx a year). This year, a much different story.

I suspect - nothing concrete to offer - that KIA in recent years at least improved the glass over the glass being used in 2020-21 for windshields and sunroofs. I also suspect that all car manufacturers are now using somewhat inferior glass compared to a decade ago or more. I am sure there are safety regulations that they all must follow. KIA engineers are not idiots - if there is a known problem, I am sure they attack it. It make a take a year or two for the problem to get resolved and unfortunately the bad press lingers well beyond that.

 

[Bocatrip]

Good thing I bought an extended warranty that covers windshields. No deductible, no limit on number of occurrences or total amount paid.

Would you be able to mention the name and origin of this warranty and where you got it? Dealer? Cost? I did see a particular warranty from Kia dealership covering windshields as well as other things but limited windshields with a cap of $2500. Thanks very much.