The UVO subscription is only good for one year starting from the day you put your deposit down

[Digitalfirex]

The 2020 Kia Telluride comes with standard Remote Start through the UVO telematics system.UVO is a subscription-free OEM infotainment and telematics service provided by Kia on select vehicles

Most of us got an email saying it's a paid feature after the 1 year...

 

[Digitalfirex]

Is this a quote from something? I’m particularly interested in key words: “standard” and “subscription-free”

It's a quote from Wikipedia if you look up UVO. It's also from when UVO first came out a few years back...

 

[KIAconvert]

The Kia UVO Link service is absolutely a Paid feature . UVO link " Care " is $9.99 a month . Kia UVO " Plus " is $22.50 A MONTH . ( adds remote start and unlock ) and UVO Link " Ultimate " is 29.70 a month adds Alexa and Google home to car function . I have had my 2019 Optima SXL for 6 months and it has the " ultimate" package ... and it has been the most poorly integrated , buggy and unreliable feature I have ever had from a major car manufacturer . Most times it times out because it cant connect . Or it does connect ... but it says it cant and crashes ... despite having actually processed the command ! Kia has gone for this " Web App " feature and not a Key Fob Remote start ... not because its better but because it is an additional revenue stream . I will NOT pay for this feature ... and as much as I love my KiA ... in 2 years when my Lease is up , I will be looking elsewhere ! Every owner of a 2019 is telling me the same thing ! Listen up KiA !!!!

I decided to email the KIA Complaint line 2 days ago specifically about UVO and the newly announced costs. I expressed frustration in the quality of the app, the fact that Hyundai is giving 3 years free, the cost of the plans, and suggested that remote start should be included in the basic free package. Here is there direct vmail reply!

“Hello this is Corey with the Telluride UVO program we hope that you're still enjoying your 2020 in Telluride. I was just following up with you based on the web inquiry about the concern that you had for UVO pricing. If you want to go ahead and further discuss the pricing for any of the packages feel free to give us a call at our number 844-886-9411 Right now we will happily take the feedback regarding pricing, but unfortunately if you're looking to have remote start in the future after your one year it will come at a cost. Please reference your case number if you have any questions when you call, thank you so much and you have a great day…”

 

[alexdrums]

Your typical lame corporate reply. “Yes, thank you for your feedback, and we’ll be sure not to take it into consideration”. Obviously Corey and his team are under pressure from KIA to create some kind of revenue to justify their paychecks and app development.

______________________________

 

[rvv2002]

I decided to email the KIA Complaint line 2 days ago specifically about UVO and the newly announced costs. I expressed frustration in the quality of the app, the fact that Hyundai is giving 3 years free, the cost of the plans, and suggested that remote start should be included in the basic free package. Here is there direct vmail reply!

“Hello this is Corey with the Telluride UVO program we hope that you're still enjoying your 2020 in Telluride. I was just following up with you based on the web inquiry about the concern that you had for UVO pricing. If you want to go ahead and further discuss the pricing for any of the packages feel free to give us a call at our number 844-886-9411 Right now we will happily take the feedback regarding pricing, but unfortunately if you're looking to have remote start in the future after your one year it will come at a cost. Please reference your case number if you have any questions when you call, thank you so much and you have a great day…”

What email address did you use to contact them? Would love to craft another complaint email.

 

[KIAconvert]

What email address did you use to contact them? Would love to craft another complaint email.

Hi! It’s an online form and requires your VIN. https://ksupport.kiausa.com/ConsumerAffairs

 

[Serket]

I decided to email the KIA Complaint line 2 days ago specifically about UVO and the newly announced costs. I expressed frustration in the quality of the app, the fact that Hyundai is giving 3 years free, the cost of the plans, and suggested that remote start should be included in the basic free package. Here is there direct vmail reply!

“Hello this is Corey with the Telluride UVO program we hope that you're still enjoying your 2020 in Telluride. I was just following up with you based on the web inquiry about the concern that you had for UVO pricing. If you want to go ahead and further discuss the pricing for any of the packages feel free to give us a call at our number 844-886-9411 Right now we will happily take the feedback regarding pricing, but unfortunately if you're looking to have remote start in the future after your one year it will come at a cost. Please reference your case number if you have any questions when you call, thank you so much and you have a great day…”

I got the same exact phone call today about my complaint I filed. So disappointed in this and that they don't seem to care how bad they are price gouging. This is really bait and switch with the way they didn't advertise pricing at the time of sale and gate features behind a subscription model. I am the only person in my immediate family to own a Kia and this crap pretty much gauruntees none will buy a Kia in the future.

Looking into an aftermarket option and will not even consider paying for their buggy uvo app.

 

[arckal]

I got the call from KIA customer service after I submitted a complaint about it, they totally interpreted wrongly that I wanted to know the pricing of UVO subscription. I explained them what my complaint was for but CS was resistant about UVO pricing and remote start that remote start is available and you can have it for 22.50 monthly but you could SAVE if you pay yearly, what the heck?
I gave them references of Palisade, other new and old cars event the base models has this remote start on Key fob. But she was very much sure that UVO is correct and perfect choice to get Remote start on Telluride.

______________________________

 

[rvv2002]

Everyone keep calling eventually they'll very the point

 

[G-992813]

$50-$60 per year would really not be bad at all...

Maybe but it's so slow I wouldn't pay a penny for something being so slow

 

[Husker Soze]

I just received this email letting me know I have UVO for one year, ultimate package, which I already knew. But, Instill can’t find pricing for the packages even though the email has a link to find info
on the Kia Owner’s portal. There’s a Uvo manual on the portal, but no package detail I could find. Anyone else get this and/or find the package detail?

I got the same email with no answers on future costs or news on how they intend to improve to the services. I take it they are getting a lot of questions about this and are waiting to formulate a corporate response.

So, if I'm reading this correctly....you get 1 year complimentary "UVO Ultimate" subscription, then must either pay $225 (Plus) or $297 (Ultimate) annually (need to click the "Compare Package") thereafter if you want remote start?

Not really sure how this compares with other car subscription services.

 

[Bear]

Maybe but it's so slow I wouldn't pay a penny for something being so slow

I got 5 years of UVO services at no cost when I purchase Telluride SX AWD in May. And got a email confirming that. It's also on my purchase contract. I guess they changed their contract term.

______________________________

 

[Husker Soze]

I got 5 years of UVO services at no cost when I purchase Telluride SX AWD in May. And got a email confirming that. It's also on my purchase contract. I guess they changed their contract term.

The UVO "Lite" package is included for 5 years...but has very limited features. Is this what you're talking about?

 

[BabyRide]

Hi! It’s an online form and requires your VIN. https://ksupport.kiausa.com/ConsumerAffairs

Thanks for the info. I put in a complain case as well. If enough people do this and don't pay the absorbent price, maybe they will do something about it. I also put in a case about my buggy infotainment system just for the heck of it.

 

[JC59263]

As someone who doesn’t have the UVO app, is it really the same tech as a key fob?

I assume key fob start, while remote, would have to be within a certain distance of the vehicle. While the UVO app would rely on talking to an internet-based service that then communicates with the car irrelevant of the distance of the app user.
Thanks

 

[Stacyg]

Wonder if installing your own remote start would void the warranty?

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[G-564061]

When I set up my UVO on my 2020 Telluride the Expiration was blank, I just figured it was good till the end of my lease.

 

[CGeorge]

If you go to the kia.com website. Click on the little robot on the left, and type int uvo cost. The reply is:

"UVO eServices is a subscription-free information system for your Kia vehicle. It provides you with an innovative in-vehicle connectivity experience. "

So Kia's current official stand is it is free.

I’m sorry but you’re incorrect. I followed your search and looked deeper and found on Kia’s site additional information you missed.


HTTPS://OWNERS.KIA.COM/US/EN/UVO-AVAILABILITY.HTML

SERVICE PERIOD
Purchase/lease of a new 2020 Kia Telluride vehicle with UVO link includes a complimentary 1 year subscription starting from new vehicle retail sale/lease date as recorded by the dealer. After your complimentary 1 year UVO link subscription expires, continued access to UVO link will require a paid subscription at the then current subscription rate or your use of UVO link will immediately terminate. Use of UVO is subject to agreement to the UVO Privacy Policy available at Privacy Policy and Terms of Service available atTerms Of Service. UVO link transferrable to subsequent owner during the original UVO link service term. Only use UVO link when safe to do so. The Kia Access with UVO link App is available from the App Store® or Google Play™ Store. Kia Motors America, Inc. reserves the right to change or discontinue UVO link at any time without prior notification or incurring any future obligation. Message and data rates may apply. Cellular and GPS coverage is required to use most features. UVO link features may vary by model, model year, and trim level. Features, specifications, and fees are subject to change. For more on details and limitations, visit https://owners.kia.com or your authorized Kia dealer. Google and logos are trademarks of Google, Inc. App Store is a service mark of Apple, Inc.

 

[CGeorge]

If you go to the kia.com website. Click on the little robot on the left, and type int uvo cost. The reply is:

"UVO eServices is a subscription-free information system for your Kia vehicle. It provides you with an innovative in-vehicle connectivity experience. "

So Kia's current official stand is it is free.

HTTPS://OWNERS.KIA.COM/US/EN/UVO-AVAILABILITY.HTML

SERVICE PERIOD
Purchase/lease of a new 2020 Kia Telluride vehicle with UVO link includes a complimentary 1 year subscription starting from new vehicle retail sale/lease date as recorded by the dealer. After your complimentary 1 year UVO link subscription expires, continued access to UVO link will require a paid subscription at the then current subscription rate or your use of UVO link will immediately terminate. Use of UVO is subject to agreement to the UVO Privacy Policy available at Privacy Policy and Terms of Service available atTerms Of Service. UVO link transferrable to subsequent owner during the original UVO link service term. Only use UVO link when safe to do so. The Kia Access with UVO link App is available from the App Store® or Google Play™ Store. Kia Motors America, Inc. reserves the right to change or discontinue UVO link at any time without prior notification or incurring any future obligation. Message and data rates may apply. Cellular and GPS coverage is required to use most features. UVO link features may vary by model, model year, and trim level. Features, specifications, and fees are subject to change. For more on details and limitations, visit https://owners.kia.com or your authorized Kia dealer. Google and logos are trademarks of Google, Inc. App Store is a service mark of Apple, Inc.


Also I called UVO @ 844-886-9411 and asked about the subscription, there are three packages; the top package is the plus package and it’s $225 a year or $22.50 a month.

 

[Gwyn]

I’m sorry but you’re incorrect. I followed your search and looked deeper and found on Kia’s site additional information you missed.

Wow. I am sorry, I guess should have HAD A TIME MACHINE TO GO 7 MONTHS INTO THE FUTURE before posting. But you are 100% correct, 7 months later they released more information that was not available 7 months ago. It was a lapse in my judgement for not making sure anything I post is bullet proof for at least 54 years into the future.

Of course, I will not hold you to the same standard you held me to. Feel free to post anything you think is relative and accurate up to the time you post it. I will not go back 7 months later and take issue with it because things change over time.